Brent Steed
Brent Steed at Ken Ganley Kia Alliance

Brent Steed | Page 4

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
107 Reviews

Hi, I’m Brent! I’ve been a Service Advisor for over 23 years, and I still love what I do—helping people take care of their vehicles with honesty and confidence. I believe great service starts with clear communication and treating every customer like family. Whether you're in for routine maintenance or something unexpected, I’m here to make the process simple, stress-free, and transparent. My goal is to make sure you leave feeling taken care of and confident in every visit.

4.9

107 Reviews

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107 Reviews of Brent Steed

February 28, 2026

Dealership Rating
Employee Rating

Great place to go. Friendly efficient the place to go for service in my opinion More

by Mtpaumier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 27, 2026

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The service was great and friendly atmosphere, my car was washed and was all good as new when I got it back More

by Claytonwright82
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

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First oil change was great…fast and efficient. Will definitely be back again moving forward. More

by bratelym7
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Feb 21, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2026

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Alliance Kia always does a great job anytime I have to service my car. They always explain everything thoroughly, keep me updated throughout the process, and are always professional and friendly! I’ve nev More

by madelinekreidler
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Service Time
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Recommend Dealer
Yes
Feb 18, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2026

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Fast service and always kept me up to date on the status of my vehicle. More

by EG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 31, 2026

Ken Ganley Kia Alliance responded

Eg, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2026

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I should of got a quote before having brakes and rotors put on , didn't know they charged 200 hr for labor , my bill was almost 600 bucks for oil change, and front brakes and rotors , charged me 250 for l More

by rrichards1975
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 25, 2026

Ken Ganley Kia Alliance responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 21, 2026

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Always professional and helpful. Great service department! Staff is top notch. Pricing is always upfront. More

by Surfdreamer62
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 23, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We appreciate your business! Please come see us again! Take care!

January 14, 2026

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Employee Rating

I love this dealership. They are nice and knowledgeable about my Kia Soul. When I got a recall, I called and was told there was 2 recalls. Got my car in right away. Fast s More

by tiapet627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Steve Brown

Jan 16, 2026

Ken Ganley Kia Alliance responded

Hello, we are so happy to read such a great review about Ken Ganley Kia Alliance! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2026

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Employee Rating

Service department is always informative and helpful. I never leave without some sort of resolution More

by travers36
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Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2026

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Employee Rating

The service techs are always super friendly and helpful here. They always estimate the time of my wait very accurately. They confirm with me if there is any additional maintenance needed and there are no More

by Sondralynn17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Ken Ganley Kia Alliance responded

So happy to hear you had a great service visit! We are always here if you need anything in the future! We appreciate your business! Have a wonderful day!

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