Brent Stump | Page 20

The communication and service have been steadily excellent. Would recommend this location to all needing Toyota service. excellent. Would recommend this location to all needing Toyota service. More

by MURPHCOW Verified Customer Verified Customer

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My advisor is Brenton. I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’ I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’d have to be patient”. I was given a rental which was dirty and definitely not cleaned from the last time it was used. Then the problem wasn’t solved on Saturday and obviously we had the holiday. So I called today to check on it and talked to Brenton again. He was very short with me and rude. He said “they were still waiting on Toyota and there was nothing they could do. This was once again a problem that couldn’t be solved quickly and I needed to be patient.” He also stated that “I was more than welcome to come get my truck but it wouldn’t be fixed.” I complained and got a call from the service manager Todd who defended Brenton and told me how awesome of a service advisor he was. Basically dismissing everything I had told him. Overall, very poor communication and poor service. I hope this was just a one off bad experience, but for my first experience with Toyota service, it was very bad. More

by Reaper Verified Customer Verified Customer

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Great dealership for purchasing a vehicle and getting the vehicle serviced! I recommend going here for a car purchase. vehicle serviced! I recommend going here for a car purchase. More

by multystream Verified Customer Verified Customer

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Great place to have your vehicle serviced. They are informative and efficient. I have been buying and servicing cars here for 30 years. They are informative and efficient. I have been buying and servicing cars here for 30 years. More

by ANDREA.L.CHEETHAM Verified Customer Verified Customer

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Why, no measures will be taken, by the service or dealership management to address the complete lack of customer satisfaction. dealership management to address the complete lack of customer satisfaction. More

by DMMAPLE Verified Customer Verified Customer

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Everyone is very kind and helpful and we always have a great experience and will continue to go there great experience and will continue to go there More

by jeanineblackwell11 Verified Customer Verified Customer

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Your service is the best in Cob. At 8am they treat you like 11 am.bright and happy to see you. At 8am they treat you like 11 am.bright and happy to see you. More

by BOB@HELPINGONEGUY.ORG Verified Customer Verified Customer

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-lease ask the person moving my car to service to not adjust my seat and mirrors. And if you remove messages, please put back where the system was before the adjustment. adjust my seat and mirrors. And if you remove messages, please put back where the system was before the adjustment. More

by beauchamp0420 Verified Customer Verified Customer

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Very professional and courteous. The estimation of the time it would take was very good. I was informed about findings. Very good service. The estimation of the time it would take was very good. I was informed about findings. Very good service. More

by FLAMINGOGAL Verified Customer Verified Customer

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Excellent first time service experience! Wait time less than estimated!! Waiting area was clean and comfortable! Wait time less than estimated!! Waiting area was clean and comfortable! More

by MBDRIVER0 Verified Customer Verified Customer

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