Bret Schelhammer | Page 2

3rd Rogue I was happy with the service I was provided with Bret and his manager Bernard. I got the deal I wanted and Bret showed me a 2019 Rogue SV in black wi I was happy with the service I was provided with Bret and his manager Bernard. I got the deal I wanted and Bret showed me a 2019 Rogue SV in black with the tech package. I was very happy. More

Helpful 0

Report | Print

Rogue I have Dealt with Bret Schellhammer for over 13 years. He is a true assist to the dealership and I appreciate his thoroughness with the car buying p I have Dealt with Bret Schellhammer for over 13 years. He is a true assist to the dealership and I appreciate his thoroughness with the car buying process. More

Helpful 0

Report | Print

Frustrating! Left the same review on Yelp 5/2/19. Our experience for the last 5 wks has been incredibly frustrating , related to calling, faxing, waiting for a Left the same review on Yelp 5/2/19. Our experience for the last 5 wks has been incredibly frustrating , related to calling, faxing, waiting for a response and refund that we were told would be granted. It just feels like they are pushing us around and intentionally ignoring the situation. 3/30: My daughter bought her first car from them. Car had an odd smell that got increasingly worse after 24 hrs. This has lead to various add'l expenses (paid by her) to improve the situation, without significant improvement. The add'l expenses have cost her another $521 and the car still has a smell. 3/30: There was a $299 charge added to her loan for VIN etching that was not presented as optional (even though the contract says it is). 4/2: Questioning the VIN etching charge a few days later, we were told it's required by the insurance companies in order to get the reduced car insurance premium. Later, when I called the insurance company, they said they never require this documentation. 4/2 + 4/3: Both of these issues prompted a couple of conversations with the manager, both in person and over the phone. Both times I was told a refund would be granted for these expenses. He said in order for this to happen, we needed to send a fax to the person handling her loan (Darren) and receipts for the expenses. I believe Darren's title is finance manager. 4/4: Fax send to Darren with no response. We called Darren numerous times- every time we were directed to his line it's says it's someone else's #. After numerous attempts to reach him, we left a message anyway, not knowing if it was actually going to Darren. No response. The fax sent also asked for acknowledgment on receiving the fax. No acknowledgement of the fax. I have confirmation the fax went through. 4/9: The car was returned to the dealer for a more thorough cleaning, hoping to improving the odor. At the same time, we told the salesman about this situation regarding the fax, refund and finance manager. He told us he was not surprised to hear this (lack of response from the finance manager). That immediately concerned us. He told us to fax the paperwork to him and he would take care of it. 4/10: The paperwork was refaxed to the salesman. Again, I asked for confirmation of receiving the fax. This was written on the fax and I left as a message on his voicemail. I had to call 2x to get the confirmation. He told me he would have to discuss with his manager. I asked when I should receive a call back, and from whom. I got a vague response, "I don't know. He might call you. I don't know. I'm not sure." Since 4/10, I've called the salesman 5x and left numerous messages. All went unanswered. I asked that we be contacted various ways, but nothing. Today I actually spoke to him but he now told me I need to deal with the manager. Since 4/10, I've also called the manager 5x. Today was my 6th call to Schuyler. You can't leave a message as their mailbox is always full. Mind you, for every call I've attempted to make, I've actually had to call 2-3 times, asking they connect me to someone else, or asking they page him, etc. Every time, I get nowhere. After speaking to the salesman today (and being told I need to deal with Schuyler directly), I called Schuyler immediately. First time, mailbox full again. Called again 2x time asking to direct my call to him. They asked me who was calling and put me on hold. Gave them my name and when she returned, she said "he's not available and will have to call me back". I gave her my contact info (once again) and let her know I was not happy with this situation. I will be shocked if I get a call back because this seems to be their MO. Last, I have to mention the "customer loyalty program" since I see many comments about this. My daughter did her homework before going to this dealer. After deciding on what she wanted to look at, she showed me and I also reviewed their ads closely. I told her to be careful because they often hide costs or advertise at a lower $ trying to draw you in. We went over everything on their site...specific to those particular cars, other pages, fine print, etc. We both reviewed it all many times. We found nothing saying the price shown may not be the actual price or was a "customer loyalty price". The day she looked at the cars, it was also not discussed until she had decided on a specific car. Once that happened, they immediately told her a higher price (+2k) than advertised. That's the first we learned of the "customer loyalty program". After leaving that day, we once again looked at the website and saw nothing mentioning this clause. I even did a specific search with those words. The search resulted in showing this clause for past ads (Fall '18), but not the Spring '19. I specially told the manager this 2x. The sad part is this: My 22 year old's first experience of buying a car. I think she'd rather take the bus from now on. Additionally, she believes nothing any of them have said to her since they are all avoiding the situation and giving her the runaround. Such a lack of respect and disregard for customer service. It's terrible. More

Helpful 1

Report | Print

Best Customer Service I have purchased a lot of cars in the past and by far RT 46 Nissan is the best dealership I have ever dealt with !! They are a no hassle NO BS dealers I have purchased a lot of cars in the past and by far RT 46 Nissan is the best dealership I have ever dealt with !! They are a no hassle NO BS dealership that also values my time. The service is always top notch and I have never has an issue . I will continue to lease my cars here from here on out ! More

Helpful 0

Report | Print

ABUSIVE AND HARASSING I wrote a poor review of Route 46 Nissan on Google, Yelp, and Facebook after receiving insufficient help after dealing with faulty car parts. I receiv I wrote a poor review of Route 46 Nissan on Google, Yelp, and Facebook after receiving insufficient help after dealing with faulty car parts. I received a harassing and abusing email from BRETT SCHELLHAMER at Route 46 Nissan. He calls me a "CRACKHEAD", a "NUTJOB" and admits to taking advantage of me financially. I spoke to Nissan Corporate offices in regards to this email. I was told that Nissan Corporate does not have jurisdiction over the salespeople at the dealerships, but I should "go in person and speak to the general manager, Mike Cibellis". I went to Route 46 Nissan to discuss this email with the manager, Michael Cibellis. He thought the email was "pathetic" and would ask Brett if he did indeed send this email. Cibellis also suggested someone online could be messing with me. I told Mr. Cibellis that the email address that this email was sent to is my private email. I only use it for the purposes of banking, taxes, cars, etc. It is not public record ANYWHERE, and only Brett would have access to it since he sold me my car. Mr. Cibellis emails me asked for more time with the matter, explaining that he was trying to get me "good will money" from Nissan Corporate. He does not mention the email at all. I reply asking about the email, he NEVER responds. Mr. Cibellis emails me to explain that Nissan will not offer me any good will money. He also confirms Brett wrote the email and justify's Brett's behavior by explaining "He was extremely upset and ticked off". I am MORTIFIED at this behavior. At the end of the email Mr. Cibellis has the audacity to try to sell me another car. Moving forward, I've been in touch with TWO other consumers who have been harassed and abused online by Mr. Cibellis and other car salesman at Route 46 Nissan. It seems that bullying people into buying cars is how they do business. I will urge the other woman to file complaints as well. THE ONLY PEOPLE who have any inkling of costumer service are Scott and Lou in the service department. They were kind and understanding and actually EXPLAINED things to me in a calm manner when I first went for help at the dealership in regards to the recall/TSB/faulty parts. I'm never buying another Nissan and will never do business at Route 46 Nissan or their sister dealerships ever again. I wish Scott and Lou luck and hope they get out of there before the place comes crashing down. More

Helpful 6

Report | Print

Great Service I was 20 minutes early for my service appointment, thought I may have to wait, but the friendly staff immediately took me in and explained what was to I was 20 minutes early for my service appointment, thought I may have to wait, but the friendly staff immediately took me in and explained what was to be done to my vehicle for it's 30K mile service.Every thing that was done was explained to me in detail. I was on my way within 1 hr. OUTSTANDING!!! More

Helpful 1

Report | Print

Excellent expereience! My husband and i went to this Nissan dealership on a friends recommendation. When we walked in we were greeted by a sales representative named Bret My husband and i went to this Nissan dealership on a friends recommendation. When we walked in we were greeted by a sales representative named Bret Schellhammer. We were greeted with a smile and sat at his desk. He listened to our needs in what we were looking for in a Certified Nissan Rogue. He then looked through his inventory and informed us of a recent trade that might meet our expectations. After a test drive and numbers that met our budget we decided to move forward with our purchase. I have bought numerous cars before but by far Bret was the best and most efficient car salesman I ever encountered. More

Helpful 0

Report | Print

WOnDERFUL Brett sold me and my wife a 2017 Nissan Rogue and we could not be happier. This is our third visit here and always have been treated with respect b Brett sold me and my wife a 2017 Nissan Rogue and we could not be happier. This is our third visit here and always have been treated with respect by Brett...My daughter is looking and will be back soon. Gracias Brett. More

Helpful 0

Report | Print

Great service I walked into Nissan 46 on New Year’s Eve in pouring rain. I was pleasantly greeted by a sales representative named Bret Schellhammer. He showed m I walked into Nissan 46 on New Year’s Eve in pouring rain. I was pleasantly greeted by a sales representative named Bret Schellhammer. He showed me a vehicle that matched what I was looking for. I left happily thanks to Bret. Shout out to Sam in finance for a great finance rate. More

Helpful 0

Report | Print

García familia My brother brought me here to Nissan46. The reason was because of his experiences with his sales rrep Bret Schellhammer. He treated me with respect My brother brought me here to Nissan46. The reason was because of his experiences with his sales rrep Bret Schellhammer. He treated me with respect and kindness. Great overall experience. More

Helpful 0

Report | Print