Brett Ingersoll | Page 5

I was asked by the GM (Tim) of Ford Dallas to remove my negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times a negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times after I wrote several reviews, he was kind and wanted to help rectify the issue. Long story short, I didn't trust the work that was done at Ford service, and took the Mercedes to a Mercedes-Benz service center. The car had over $6K in repairs, bolts loose from the rack and pinion repairs done at Ford, and a tire that was torn internally (very risky on the highway). I was sold an unsafe car by Ford. Gladly we didn't have to take further legal action, after the breach in contract, and the dealership bought the car back. Out of frustration for my time and money wasted on premium fuel, cleaning supplies and batteries for the lemon car, I feel it is only fair for buyers to still beware of buying any used cars from these guys. If it isn't a Certified Pre-Owned... theres probably a reason its not. Original review: If you want your stereotypical “car dealer” experience, go here! I was apprehensive knowing I was going to have to deal with a car salesman to purchase a car… Wally and Brett seemed to be on the ball whenever I spoke with them over the phone while figuring out a deal from out of state. Yet like your typical car purchase goes, you are promised a lot, and then once you sign your paperwork RADIO SILENCE. Do yourself a favor, and shop elsewhere. Was told the vehicle I bought would have a short punch list completed before I could pick it up. They gave me a loaner (which was awesome) then when I inquired about when the car would be ready to pick up, they said it was…. I arrived to trade out the loaner and I could already tell 3 of the items I was promised would be completed were not done and I had a fast talking sales guy (Wally) tell me “oh we need parts still, and you can get the battery and will refund you.” At that point don’t tell me something is ready to be picked up if it was not. No interior detailing… like wow. xxxx poor communication from these guys. Wally & Brett, the used car sales manager specifically. Good at blowing smoke is all :) Whatever maintenance was done, there was no report. But hey, congrats 5 star Ford Dallas! you got my money, that’s all that matters for you right? More

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Very professional, great experience, great deal, super easy, and went above and beyond to make sure I was good easy, and went above and beyond to make sure I was good More

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Love my new car! Brett was very helpful in getting the new car I wanted quick and efficiently. He worked hard to get me a good price. I’m thankful to Five Star Ford fo Brett was very helpful in getting the new car I wanted quick and efficiently. He worked hard to get me a good price. I’m thankful to Five Star Ford for making this a painless process. More

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Lease Buyout Deceptive Tactics on Finance and Warranty Gary in financing is a liar. We negotiated a lease buyout on a 2017 Ford Mustang Ecoboost with an extended warranty that was supposed to come out to $ Gary in financing is a liar. We negotiated a lease buyout on a 2017 Ford Mustang Ecoboost with an extended warranty that was supposed to come out to $432 for the plan. The paperwork he gave me has the plan marked to $1,433, in addition to a bogus finance charge on top of my Credit Union's APR. Overall, have been scammed for almost $2,500 in extra charges, due to deceptive sales tactics, and will never do business with this dealer again. The service department is a joke as well, as Brett Ingersoll, my sales rep, lied on behalf of service department representative Mark Gray, saying my car needed a $500 repair that was covered under Powertrain and Emissions warranty. Horrible, horrible people. I have wasted a month's worth of Saturdays, two times being put into a loaner and have dealt with their deceptiveness on a buyout that I was pre-approved for outside of the dealer, and ended up financing outside of the dealer. If Ford wants to retain any future opportunities for mine or my family's business, they can reach out to me and let me know. In the meantime, I hope each of these men enjoy their monthly bonus. It's no wonder how they are grand opening their new dealership today, with the extra charges they build into a simple lease buyout. Shame on me for putting any faith in them. More

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great job I just purchased a work truck, got the best deal in town and brett even accommodated my work schedule by delivering the vehicle 2 hours away from the I just purchased a work truck, got the best deal in town and brett even accommodated my work schedule by delivering the vehicle 2 hours away from the dealership. thanks again More

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Thank YOU Brett is so helpful when it comes to clarity within the process, I was very apprehensive to come to another dealer due to previous experiences. I didn Brett is so helpful when it comes to clarity within the process, I was very apprehensive to come to another dealer due to previous experiences. I didn't plan on pulling the trigger the same day I came in but Brett made a ton of sense with everything he explained. we actually got a tour of the dealership during the process too; this was all new to me. thanks again to Brett and the finance manager daniel More

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F-250 Brett was very professional. The majority of the process was completed online, making the time at the dealership much more pleasant. Throughout the pr Brett was very professional. The majority of the process was completed online, making the time at the dealership much more pleasant. Throughout the process, Brett was very informative and matched the vehicle to my needs to ensure I didn't spend more than I needed, and even recommended various warranties that were tailored to my driving habits. Thank you to everyone involved. More

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Escalade I had a great experience here. brett made a lifelong customer the day i purchased this vehicle. he explained features, financing terms, and protectio I had a great experience here. brett made a lifelong customer the day i purchased this vehicle. he explained features, financing terms, and protection plans so well that i had completely forgotten we had met only a couple hours earlier. the escalade is still running strong,needless to say i will be coming back to brett when the time comes. More

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Great car buying experience! We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He l We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He located the car my husband wanted and had it transported to the dealership for us to pick up. He then had Lupita help us get the window tint installed before we picked it up! The finance person Ben Perry was very helpful in getting us the monthly payment we needed but still made sure we had the coverage we needed on a brand new car. The entire experience was just awesome for us. Definitely recommend this dealership! Thank you so much for having such awesome staff!! More

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Ford Focus Brett made this the best car buying experience we ever had.. we walked in expecting to not even get approved on a loan but walked out with a certified Brett made this the best car buying experience we ever had.. we walked in expecting to not even get approved on a loan but walked out with a certified focus, very refreshing for someone so full of passion to be able to help us, kid is razor sharp!! I will recommend him to anyone. More

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