Brett Mathis
Brett Mathis at Sunset Ford

Brett Mathis | Page 30

Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.7
354 Reviews

My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!

4.7

354 Reviews

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354 Reviews of Brett Mathis

January 20, 2021

Dealership Rating
Employee Rating

My experience with Sunset service department has been a pleasant one. Brett Mathis has been very prompt and courteous everytime I've been there. I will continue to do business with Sunset ford. More

by Chris Thorpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests. We appreciate your business and look forward to your next visit with us! Take care!

January 19, 2021

Dealership Rating
Employee Rating

Brett has always been great when I have taken my Mustangs in for service. Love working with him, he's very knowledgeable and very good and explaining technical details. Thanks Brett! More

by JoshG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Sunset Ford responded

Thank you, Josh! It is always a pleasure working with you, and we look forward to your next visit!

January 14, 2021

Dealership Rating
Employee Rating

Great stuff. The best service of my life. Extremely efficient and polite. Would recommend this place to any one. Brett is the best there is, can’t beat his service More

by glose20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Glosemeyer

Jan 15, 2021

Sunset Ford responded

Thank you for the great rating and recommendation! We are here for any future needs!

January 08, 2021

Dealership Rating
Employee Rating

Been with Sunset Ford since 1993 leasing and purchasing vehicles. Always have had excellent professional service through the years. They strive for 100% customer satisfaction and I would recommend Sunset F More

by BMOOSEMILLER79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neal Watson , Lonnie Pope

Jan 08, 2021

Sunset Ford responded

Thank you for the review and recommendation. We appreciate your business and always enjoy having you here. Our team wishes you all the best. See you next time!

January 06, 2021

Dealership Rating
Employee Rating

Was in for the works oil change package and found the cap to the brake fluid bottle not on straight and loose. Glad I checked before leaving parking lot. More

by Magnolia
Recommend Dealer
Yes
Jan 08, 2021

Sunset Ford responded

Thank you for sharing this with us, Magnolia! We appreciate your feedback and business, and we hope to have the chance to work with you again.

December 30, 2020

Dealership Rating
Employee Rating

Brett was very helpful with getting my 2018 F-350 serviced. He got me in on time and it was finished as he promised on time. I am very satisfied with the service that I get from Sunset Ford service D More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2020

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 30, 2020

Dealership Rating
Employee Rating

What can I say.....the overall visit was excellent the service adviser was diligent and very detailed as to what I needed the parts were in stock and the service technician was right on the money with the More

by JMCCONNELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Konersmann, Jim McConnell

Dec 31, 2020

Sunset Ford responded

Thank you for sharing this with us! Our team strives to provide each customer with the best possible service, and it is great to hear that they did just that for you. We are here for any future needs, come back and see us!

December 24, 2020

Dealership Rating
Employee Rating

Sunset forward is an established dealership that’s been in the St. Louis community for many years. They’ve grown a lot over the years because they know how to provide great service. Their sales department More

by Marty T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Sunset Ford responded

Thank you so much for your kind words! We look forward to working with you in the future.

December 24, 2020

Dealership Rating
Employee Rating

I’ve purchased my last two cars here, and have been happy with the service. I normally work with Brett, and he has been great to work with, but on days when he wasn’t working, I have worked with many of the More

by ARitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

December 19, 2020

Dealership Rating
Employee Rating

The people I dealt with were kind and courteous. They need a more precise way to put people in line for service, we are standing around not sure who is going to wait on us. Not happy with repair. Gave More

by StuartM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 21, 2020

Sunset Ford responded

Hi Stuart, thank you for taking the time to share this. I am very sorry to hear about your experience and that you have to bring your vehicle back. Our team always does our best to fix this issue within one visit. We will do our best to expedite repairs. Also, I appreciate the feedback on the pickup process, my team and I will discuss some ideas to address that. I would be happy to discuss this further if you have any other thoughts to share, or if you need assistance coordinating a time to return, please feel free to reach out to me. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

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