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Brett Mathis
354 Reviews
My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!
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354 Reviews of Brett Mathis
December 18, 2020
The service department could not have been better. I just had a small issue. The service advisor look at the problem. He grabs some parts and installed them and I was on my way in 15 minutes. I did not have had a small issue. The service advisor look at the problem. He grabs some parts and installed them and I was on my way in 15 minutes. I did not have an appointment Great customer service. More
by mikvo2256
Verified Customer
December 09, 2020
Very friendly customer service. I was kept me well informed on the progress of my vehicle while in for a potential warranty repair. Once the final issue was identified the repairs were completed in a informed on the progress of my vehicle while in for a potential warranty repair. Once the final issue was identified the repairs were completed in a reasonable amount of time. More
by mcastellano0
December 06, 2020
Truck had wiring damage from rodentsCost $300. Made a Truck had wiring damage from rodents Cost $300. Made a insurance claim and they need verification (invoice and pictures) to pay claim. Your service a Truck had wiring damage from rodents Cost $300. Made a insurance claim and they need verification (invoice and pictures) to pay claim. Your service agent will not return there calls Thus they will not pay claim I need someone to help to get the service dept to cooperate with my insurance You car contact me at Oscar Gregory 314-620 8450 .Brett Mattis was my service rep More
by OCGREGORY
December 05, 2020
Very good work done on time and the free car wash is a nice touch waiting room is very nice and I like the outside setting if weather is good nice touch waiting room is very nice and I like the outside setting if weather is good More
by LMCKINNON1010
Other Employees Tagged: Keith Boerding , Lonnie Pope
December 03, 2020
Your front line team was short staffed and although it was frustrating to have to wait, they did a great job covering for one another and helping customers to the best of their ability. was frustrating to have to wait, they did a great job covering for one another and helping customers to the best of their ability. More
by oliviajohns
Other Employees Tagged: Sean Johns
November 28, 2020
Had some issues, sunset ford guys took care of it, notified me in a timely manner, and handled all of the warranty / insurance paperwork for me. Great experience overall, would highly recommend sunset notified me in a timely manner, and handled all of the warranty / insurance paperwork for me. Great experience overall, would highly recommend sunset for anyone needing work done. Additionally, I will make a point to purchase my next vehicle at sunset. More
by sloreaux95
Other Employees Tagged: Bob Edwards Jr.
November 25, 2020
Very happy Brett helped me decide what work I wanted to get done. Then called when parts were in and scheduled. Very efficient and when work was done he delivered the car back to my house. get done. Then called when parts were in and scheduled. Very efficient and when work was done he delivered the car back to my house. More
by Bill mueller
November 21, 2020
Awesome staff. Very attentive, friendly, and helpful. I have worked extensively with the service department and the parts department and both are top notch. Thank you all! have worked extensively with the service department and the parts department and both are top notch. Thank you all! More
by CHRISSIEREISS
Other Employees Tagged: Don Andracsek , Sean Johns, Mary Schueler
November 08, 2020
Excellent service, which is the reason for buying a Ford Explorer from Sunset Ford Always good value, great employees, great customer service, and quality work Explorer from Sunset Ford Always good value, great employees, great customer service, and quality work More
by Steve K
Other Employees Tagged: Lonnie Pope
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