Brett Mathis | Page 33

Love the customer service. They don’t try and sell you something you don’t need and are quick to answer questions that some may think are dumb questions. something you don’t need and are quick to answer questions that some may think are dumb questions. More

by tcradic Verified Customer Verified Customer

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Brett Mathis is the best. He does such a great job he really is fantastic. Probably deserves a big raise or at least employee’ of the month. really is fantastic. Probably deserves a big raise or at least employee’ of the month. More

by CODY99_9 Verified Customer Verified Customer

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Fast, friendly service. My service advisor, Brett Mathis was great to work with and now my Mustang runs better and sounds great. I highly recommend the Rouch upgrade ... which can only be done at Sunset For was great to work with and now my Mustang runs better and sounds great. I highly recommend the Rouch upgrade ... which can only be done at Sunset Ford without voiding your warranty. More

by Drawcat Verified Customer Verified Customer

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My visit was to have a key made when I arrived the service advisor Brett Mathis informed me that the keys were $25 and if there would be a charge of 5750 for programming but I need it all the keys so service advisor Brett Mathis informed me that the keys were $25 and if there would be a charge of 5750 for programming but I need it all the keys so I’d have to come back the next day arrive the next day Brett remembered me and he took care of me come to find out the key could be programmed from the car in doing so I didn’t have to pay the 5750 They could’ve charged me and I wouldn’t known the difference More

by Dave Verified Customer Verified Customer

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Brett is fantastic to work with. He always goes above and beyond to make sure our experience is great! Thank you for always making things right! beyond to make sure our experience is great! Thank you for always making things right! More

by ERIN Verified Customer Verified Customer

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Brett is the best in the business. He’s always on point Brett is the best in the business. He’s always on point takes care of every need and is extremely professional and kind and welcoming Brett is the best in the business. He’s always on point takes care of every need and is extremely professional and kind and welcoming More

by FOOTBALL8494 Verified Customer Verified Customer

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Exellent experience Was greeted by Cory Puppillo, told him what type of tuck I was looking for. I expressed to him I was unsure which engine option would be best for my n Was greeted by Cory Puppillo, told him what type of tuck I was looking for. I expressed to him I was unsure which engine option would be best for my needs, but I knew I wanted an XLT truck, so Cory brought me three identical trucks in the color I wanted, but they each had a different engine size. He let me test drive each one on my own to see what I thought of each. Cory is not high pressure but very attentive and helpful. He does not try to push you into anything and gave me his honest opinion on each of the three engine options. Overall an excellent transaction, I never felt pressured by Cory and he was very helpful and informative. The guy knows his Fords. I also worked with Brett Mathis in service for a minor issue with my truck. Brett was very courteous and accommodating. Excellent. More

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WORST SERVICE DEPARTMENT I wouldn’t recommend this place to my worst enemy. The service department shouldn’t be allowed to touch a vehicle. A 1 star review is 1 star too many. I wouldn’t recommend this place to my worst enemy. The service department shouldn’t be allowed to touch a vehicle. A 1 star review is 1 star too many. Have an appointment? Your car will still sit in their lot for days before being touched. Then there is the REAL problem. They installed a new AC compressor under warranty on my 2017 Mustang GT. They stated on paper that had to jack up the motor to get it out, and that they had to loosen the transmission mounts. I got it back and have driven the car several months now before finding out that the transmission was never bolted back to the car. The weight of the transmission has been being held up by the exhaust hangers and header bolts. Who knows what other damage has been done to the header bolts, motor mounts, u joints, drive shaft etc... I will be having the entire car gone through elsewhere to check for other damage from this. HOW DO YOU FORGET TO BOLT THE TRANS TO THE CAR?!?! I called today to discuss the matter, and couldn’t get ahold of anyone. This service department should be shutdown. More

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Purchased my 3rd SUV from Cory This is the 3rd SUV purchased from Cory (and our 9th Ford SUV from Sunset Ford). I would not bother purchasing a different brand, or purchase a Ford This is the 3rd SUV purchased from Cory (and our 9th Ford SUV from Sunset Ford). I would not bother purchasing a different brand, or purchase a Ford from another dealer, because of SERVICE before, during, and after the sale. My wife and I totally trust this well run dealership. More

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good job i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. More

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