Brett Mathis
Brett Mathis at Sunset Ford

Brett Mathis | Page 7

Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.7
354 Reviews

My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!

4.7

354 Reviews

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354 Reviews of Brett Mathis

May 14, 2023

Dealership Rating
Employee Rating

Always make an appointment and get serviced right away when I arrive. Keep me informed what’s going on in the process of doing maintenance on my vehicle. More

by MLR
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2023

Sunset Ford responded

Thank you so much for the great review and your business! We hope to see you again!

May 07, 2023

Dealership Rating
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The Heutel Families and employees manage and operate an excellent Ford dealership. Excellent service, professionalism, attention to details, and great communication skills. Thank you Jennifer and Brett in More

by VGILLIAM02
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Justin Heutel, Jenn Hall, Teresa Farris , Larry Sidberry

May 08, 2023

Sunset Ford responded

Thank you so much for sharing your experience with us! Our team truly enjoyed working with you and appreciated the chance to work with you. We wish you all the best. Come back and see us!

April 28, 2023

Dealership Rating
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Awesome service and very professional. Will be bringing my truck there every time now. A++++ More

by Jfvanderpluym
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2023

Sunset Ford responded

Thank you so much for the great review and your business! Our team enjoyed working with you, and we will see you next time!

April 19, 2023

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Brett is the best! I look forward to working with him again in the future! More

by CINDY.
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Recommend Dealer
Yes
Apr 20, 2023

Sunset Ford responded

Thank you, Cindy! We are lucky to have Brett on our team, and we can't wait to see you again!

April 17, 2023

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Bret was great. But it took forever to talk to anyone. I called one morning when they first open and waited 30 min just for someone to answer to direct my call. That More

by SPECIALK4900
Service Price Transparency
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Recommend Dealer
No
Apr 18, 2023

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 17, 2023

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Good service, need more help, to hard to get appointment, need drop appointments back for oil change More

by dlkann
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Farrah

Apr 18, 2023

Sunset Ford responded

We appreciate your feedback and your business! Our team is here for any future needs, come back and see us!

April 16, 2023

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They did not do the multi inspection. I know because there were things wrong they did not tell me about. More

by Steve.r.werner
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 17, 2023

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 14, 2023

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Employee Rating

They are very helpful they help point out the problems that need to be adjusted all the staff seems to be fully qualified More

by michaelremmert1116
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Hamilton

Apr 17, 2023

Sunset Ford responded

We appreciate the great review and your business! Come on back and see us. Thank you for choosing Sunset Ford!

March 31, 2023

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Service writers make the experience easy. Very knowledgeable and courteous. Keep expectations up front and update you on the status of work being performed. More

by RILZAKA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Stewart , Jamey Oliver, Michael Sensmeyer

Apr 03, 2023

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

March 20, 2023

Dealership Rating
Employee Rating

Brett Mathes was extremely helpful in our visit. It was his help that made our repair experience go quickly and he kept us informed every step of the way. More

by PENNOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Davinroy

Mar 21, 2023

Sunset Ford responded

Thank you so much for taking the time to share your experience with us! Our team truly enjoyed having you here, and we hope to have the chance to work with you again!

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