Brett Mathis
Brett Mathis at Sunset Ford

Brett Mathis | Page 8

Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.7
354 Reviews

My name is Brett Mathis. I have been a Service Advisor for over 6 years now and with Ford for 2 years. I really enjoy my job working for Sunset Ford & Ford Motor Company because it is a line of vehicles I most enjoy, especially Mustangs. Mustang are an area I feel most confident in and enjoy helping customers learn and understand what upgrades are most suitable for the customer’s expectations. I personally own 4 fords including a 1951 Ford Tudor. Last year, I became a Master Certified Service Advisor since I have been here with Sunset Ford. I was born and raised in Saint Louis and proud to work for a dealership that has been in business for over 100 years!

4.7

354 Reviews

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354 Reviews of Brett Mathis

March 14, 2023

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Employee Rating

I’m always pleased to have my services done at Sunset Ford because they do it right the first time. More

by LARRYB380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Stewart, Brian Noeth, Matthew Wymer , Larry Sidberry

Mar 15, 2023

Sunset Ford responded

Thank you so much for taking the time to share this with us! We truly enjoyed working with you and can't thank you enough for your business. Our team is here for any future needs, and we will see you next time!

March 14, 2023

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2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem. More

by Gordoncannon59
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 15, 2023

Sunset Ford responded

Thank you so much for sharing your experience with us. We do apologize for the issues you are experiencing. We are happy to be able to support you during this. Our team is always here to help!

February 27, 2023

Dealership Rating
Employee Rating

When something goes wrong, the fix it. Brett Mathis was very hood to work with. More

by J616367
Service Communication
Recommend Dealer
Yes
Feb 28, 2023

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we are here for any future needs. See you next time!

February 25, 2023

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Awesome service! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you! More

by ELAURENTIUS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Arendall

Feb 27, 2023

Sunset Ford responded

Thank you so much for the wonderful review and your business! Our team is here for any future needs. See you next time!

February 25, 2023

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Employee Rating

The main problem was fixed and resolved but then it create a new problem. Sent my truck in for a def failure and they ended up fixing it and removing it from limp mode. But upon pick up and driving abo More

by Devongr3370
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 27, 2023

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss this further, please reach out at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 19, 2023

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Always a great experience. Brett Mathis went above and beyond expectations. He is a true professional. More

by jimbowags
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 20, 2023

Sunset Ford responded

Thank you so much for the outstanding review! Our team is here for any future needs!

February 17, 2023

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Brett did a Great job fitting my vehicle in on short notice and getting it back to me quickly. More

by Gcolo31
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Arendall

Feb 20, 2023

Sunset Ford responded

Thank you for the great review and your business! Our team is here for any future needs!

February 17, 2023

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Employee Rating

Everyone is very nice and helpful and up front with servicing my car. Great people. More

by Lalu
Service Price Transparency
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Recommend Dealer
Yes
Feb 20, 2023

Sunset Ford responded

Thank you so much! We will see you next time!

February 05, 2023

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Wet accommodating. Finished work quickly. Had recall work done on my rv and had to reschedule due to snow and was no problem at all. Very nice service people. More

by SUEMY3SONS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: There were numerous people that assisted from phone calls to people asking if I’d been helped yet.

Feb 06, 2023

Sunset Ford responded

Thank you for sharing your experience with us! Our team enjoyed working with you, and we are here for any future needs!

February 01, 2023

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Employee Rating

I have bought the last 4 cars we have owned from here and always get them serviced here. They keep track of what vehicle needs. They are honest, friendly and efficient. More

by Beverlee J. Maschek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we appreciate your repeat business. We will see you next time!

Feb 01, 2023

Beverlee J. Maschek responded

I did send this

Feb 01, 2023

Beverlee J. Maschek responded

I did send that review. It is correct

Feb 02, 2023

Beverlee J. Maschek responded

I like to buy my cars from Sunset Ford and get them serviced there as well. Friendly, honest dependable service.

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