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Brett Paden

Overview Reviews (120)

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Brett Paden

Brett Paden | Page 6

Sales Consultant

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

5.0

120 Reviews

5.0

120 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (120)

Dealership Experience

16 yrs, 4 mos

120 Reviews of Brett Paden

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June 15, 2024

Dealership Rating

Employee Rating

Everyone we came in contact with was courteous, friendly, and answered all our questions (helpful). Probably what really made an impression was they weren’t pushy. I never got a sense that their g friendly, and answered all our questions (helpful). Probably what really made an impression was they weren’t pushy. I never got a sense that their goal was to just make a sale. As a woman, I was treated respectfully. More

by SUZYDEGEORGE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli , Adam

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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Suzy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 14, 2024

Dealership Rating

Employee Rating

Faulkner is the place to buy your car! I am one who prefers to lease. I just left yesterday with my latest lease. Buick #4 for me. We love them so much my husband buys his work van from t I am one who prefers to lease. I just left yesterday with my latest lease. Buick #4 for me. We love them so much my husband buys his work van from them and refers everyone. They make you feel comfortable and the process is so smooth. More

by ttbajones

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz , Justin in finance

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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

June 14, 2024

Dealership Rating

Employee Rating

Thank you for helping with my purchase. Very easy going. I had something in mind and Brett was able to find something 98% of what I was looking for. Very easy going. I had something in mind and Brett was able to find something 98% of what I was looking for. More

by Andrewgable731

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli

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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

June 08, 2024

Dealership Rating

Employee Rating

I have been buying here for years. Always a great experience. Will continue to buy and service my vehicle here. Always a great experience. Will continue to buy and service my vehicle here. More

by JENNIFERMINGIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Strohmetz, Luis Jimenez

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Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Jennifer! Please let us know if we can do anything else to help!

June 06, 2024

Dealership Rating

Employee Rating

Great people Long wait for a 45min recall repair Paw prints all over the fenders and hood,steering wheel Clean up your mess Didn't get washed prints all over the fenders and hood,steering wheel Clean up your mess Didn't get washed More

by DOWNINGTOWNWEST215

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Leslie Hurst, Luis Jimenez

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Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 492-7109 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

June 06, 2024

Dealership Rating

Employee Rating

Faulkner made the purchase of my vehicle easy and without the trauma that many dealers provide to unsuspecting customers. the trauma that many dealers provide to unsuspecting customers. More

by VIPART

Verified Customer

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Ellie Kerchner

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Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

June 03, 2024

Dealership Rating

Employee Rating

This is my second purchase with Brett Paden at Faulkner GMC. Excellent service and seamless transaction. Thank you! GMC. Excellent service and seamless transaction. Thank you! More

by DJ.HERR10

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli

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Jun 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi DJ. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

May 23, 2024

Dealership Rating

Employee Rating

Very easy to work with and a family atmosphere and attitude. Everyone was very helpful. attitude. Everyone was very helpful. More

by BARRY.HEACOCK

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Bryant Pullins

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May 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

May 11, 2024

Dealership Rating

Employee Rating

Excellent Service David and Brett are polite, professional and knowledgeable. Paper work was simple and fast. Very good job. professional and knowledgeable. Paper work was simple and fast. Very good job. More

by NA13

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Dave McQuiston

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May 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, NA13! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 28, 2024

Dealership Rating

Employee Rating

Sales associate was fantastic! Found the vehicle we wanted and had it sparkling when we took delivery. Finance guy was great, too. Our sixth Buick from this dealership! And we have Found the vehicle we wanted and had it sparkling when we took delivery. Finance guy was great, too. Our sixth Buick from this dealership! And we have all service done there, too More

by Mickey and Aaron

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli , Leslie, in service, is great!

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Apr 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Mickey and Aaron, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations on the latest addition to the family!