Brett Pfeil | Page 2

Outstanding Service from the entire staff at Carman Dodge. Al Grandell the salesman and General Manager Joe Trippoliti. First class!! Give them five stars!! Jim Sherman Dodge. Al Grandell the salesman and General Manager Joe Trippoliti. First class!! Give them five stars!! Jim Sherman More

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Very pleasant No high pressure. Quick and efficient, unlike some other dealers. Looking forward to doing business with them in 3 years, when my lease expires. Gr No high pressure. Quick and efficient, unlike some other dealers. Looking forward to doing business with them in 3 years, when my lease expires. Great experience. More

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Great Experience! No stress I was nervous about buying a used car and found Anthony to give straight forward, no hassle service! Was able to get a great Jeep for my son and cou I was nervous about buying a used car and found Anthony to give straight forward, no hassle service! Was able to get a great Jeep for my son and couldn't have been more pleased with the whole process. Quick and simple. Met every need and made sure the car was in the best possible condition for me! Anthony went above and beyond any expectation I had. Even came in on his day off! Go see Anthony Brown! More

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Knowledgable and patient Shaq or salesman was very knowledgable and patient answering all our questions and concerns regarding the purchase of our new Jeep. The whole proces Shaq or salesman was very knowledgable and patient answering all our questions and concerns regarding the purchase of our new Jeep. The whole process went smoothly and without the usual sales pressures I'm accustomed to getting from dealerships in the past. I will definitely recommend Carman to all my friends and family. More

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Waisted Trip We contacted the dealership Monday Morning to inquire about a car that was on the website. Our email specifically sited a certain car and asked if it We contacted the dealership Monday Morning to inquire about a car that was on the website. Our email specifically sited a certain car and asked if it was still available.We we were received a reply at 10 AM to say Yes the car was available. The man who sent the email mentioned the specific car and said to come to the dealership and look at it. We drove 5 hours to the dealership and arrived arount 3 PM on Monday. When we went to the office and asked to see the car, we were told the car was sold on Friday. BUT, they wanted to know if they could interest us in something else!!!!!!!!!! Don't trust any information on the internet or in an email. Talk to a real person and verify what you want before you go. I WILL NEVER BE BE BACK!!!!!!!!!! More

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Willing to work with one Having been in a recent car crash that totaled my old vehicle, the dealership was willing to work with me as I waited for my insurance company to fins Having been in a recent car crash that totaled my old vehicle, the dealership was willing to work with me as I waited for my insurance company to finsih what they had to finish. More

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Amazing & very accommodating Everyone from being at home searching on the internet, to walking out of the door with the vehicle keys in hand were extremely helpful, kind, and acco Everyone from being at home searching on the internet, to walking out of the door with the vehicle keys in hand were extremely helpful, kind, and accommodating. Everyone was very knowledgeable and wanted to help me find the perfect vehicle. This was the best experience I have ever had purchasing a car. I would strongly recommend to anyone try to buy a new vehicle. More

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ZERO STARS I put a inquiry in on cars.com on 12/19. Brett contacted me from the dealership and I gave him an offer and he stated that he would pass this off. We I put a inquiry in on cars.com on 12/19. Brett contacted me from the dealership and I gave him an offer and he stated that he would pass this off. We traded a few emails, I had sent him my trade info and never heard back from him. I went to the website to chat with him and he always stated I will have a sales rep contact you. They never did. UM I was in sales before and I bought A LOT of cars I think you guys should be calling me not me chasing you guys around. After X amounts of broken promises I called and spoke to Michael Brooks he stated he will start from here to communicate with me. I gave him an offer and he transferred me to a manager, I don't remember his name, and we were only a couple hundred short. So I continued trying to get a hold of Mr. Brooks and he always says my manager isn't in once he is I'll call you back and didn't hear a thing. Went back to the chat and Brett's response is Sal we are busy and we take priority with customers that are in the showroom. I understand that but I am trying to give you guys a sale. I buy cars all the time. I then called back and this Tommy guy answered I told him my name and he stated oh yeah I heard your name wonder what he ment by that. I told him I need to speak to management and he said Bob is closing the gates I'll have him call you. I said I'll wait you guys always say you will call back and don't. He said let me place you on hold and left me on hold for about 30 minutes until they closed at 9. I have the screen shot saved. I then emailed Brett to have his GM call and he didn't call. I even chatted with Brett again and he said he passed the email off. I then called and a receptionist sent me to Joes voice mail and still no answer from him a week later. I have read the GMs reviews. He always as an an answer to the negative reviews can't wait for this one. This dealership should get ZERO stars for their terrible customer service and rude associates. They don't want to sell you a car especially if they can't rip you off. I am hoping Joe or the owner can call me. ZERO STARS More

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Very Friendly Came in to look and decided to buy. Johnny Pearce was very friendly and personable; a pleasure to deal with. Very pleased with our initial service and Came in to look and decided to buy. Johnny Pearce was very friendly and personable; a pleasure to deal with. Very pleased with our initial service and look forward to future interactions. More

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Very good knowledgeable folks. Anthony was great to work with,knows his stuff. Everyone at Carman was so nice and pleasent. There was no pressure at all. Know who has my car busines Anthony was great to work with,knows his stuff. Everyone at Carman was so nice and pleasent. There was no pressure at all. Know who has my car business from now on. A big thanks to all the people at Carman! A great experience.? More

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