Brian Bates
Brian Bates at Kenny Ross Subaru

Brian Bates | Page 2

Service Manager

Kenny Ross Subaru

11299 Lincoln Hwy
North Huntingdon, PA 15642

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4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Brian Bates

July 04, 2026

Dealership Rating
Employee Rating

I didn’t have an appointment and The technicians were very helpful and pleasant. They kept me updated on everything that needed done and handled it in timely manner More

by MS_5792
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hastings, Ed Armstrong , Mark Merola

Jul 07, 2026

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 19, 2026

Dealership Rating
Employee Rating

The manager Bran, helped me get my car fixed without coming out of pocket.Appreciate it More

by BBOY2434100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hastings, Ed Armstrong , Mark Merola

Jun 19, 2026

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 13, 2026

Dealership Rating
Employee Rating

Excellent service, fast and friendly staff, waiting area is stocked with drinks and snacks. Reccomend for all service needs. More

by Wmfry
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Hastings, Ed Armstrong , Mark Merola

Jun 15, 2026

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 05, 2026

Dealership Rating
Employee Rating

Mark did an excellent job. He is a great addition to the service department. Brian and Josh were a great team and I understand Josh left. Mark was so pleasant and treated us li More

by Bones1606
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Merola, Johnny the salesman.

Jun 09, 2026

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 05, 2026

Dealership Rating
Employee Rating

Service was quick but good. Got video showing what was done. Car was washed before letting me know it was ready More

by SNELIS9915
Service Price Transparency
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Recommend Dealer
Yes
Jun 05, 2026

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2026

Dealership Rating
Employee Rating

Always friendly clean waiting area fresh snacks and coffee efficient technicians kept my care clean ,a very nice experience More

by VSPIRES59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hastings, Ed Armstrong , Mark Merola

May 19, 2026

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 04, 2026

Dealership Rating
Employee Rating

We’re very timely and got me in and out quickly. Will be coming back again. More

by MARCAUTHOR2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 02, 2026

Dealership Rating
Employee Rating

I went in to get an oil change and tire rotation. It was a bit of a wait, but everything was noce and accommodating. More

by S.FLODINE96
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 05, 2026

Kenny Ross Subaru responded

Thank you for taking the time to provide us with this feedback.

April 25, 2026

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Employee Rating

Brian Bates is the best service manager. I trust him completely and he has the best attitude and is very helpful. I will continue to get service there as long as he is there . More

by marcycrue1968
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 17, 2026

Dealership Rating
Employee Rating

You guys have been totally awesome. You have taken care of every little detail to make sure my purchase was a happy one. I will definitely recommend anyone looking for a car to come the More

by HARLEY_BIKER_CHICK2002
Service Price Transparency
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Recommend Dealer
Yes
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