Brian Belviso | Page 57

Fixed defective o-ring Repaired under warranty for a defective part. Car towed in with 53 miles on the clock. Had to wait 2 hours for a loaner car. Repaired under warranty for a defective part. Car towed in with 53 miles on the clock. Had to wait 2 hours for a loaner car. More

by Holland2200 Verified Customer Verified Customer

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Oil Change Since I had an appointment (oil change and tire rotation) I didn’t expect to be told it would be 1-1/2 to 2 hours. I had to call my wife to come and p Since I had an appointment (oil change and tire rotation) I didn’t expect to be told it would be 1-1/2 to 2 hours. I had to call my wife to come and pick me up, then had to go back later to pick up. More

by No Verified Customer Verified Customer

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Service visit My 16 year old brought her car in for service for the first time and ended up waiting for over 3 hours without so much as a update from the staff. She My 16 year old brought her car in for service for the first time and ended up waiting for over 3 hours without so much as a update from the staff. She stated that she was going to wait when checking in. Needless to say, her first experience has left her dreading future visits. More

by kteifer@aol.com Verified Customer Verified Customer

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Awesome experience Brian the service manager at Lokey is awesome. I always feel better after talking to him about our car needs when getting serviced. Lokey VW service i Brian the service manager at Lokey is awesome. I always feel better after talking to him about our car needs when getting serviced. Lokey VW service is great! More

by vchiofolo Verified Customer Verified Customer

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Oil change and rotation Made an appointment for 2 pm. They were busy. Didn’t pull my car in until 3. Done at 4. I wasn’t a walk-in so why an hour delay? Happened last time al Made an appointment for 2 pm. They were busy. Didn’t pull my car in until 3. Done at 4. I wasn’t a walk-in so why an hour delay? Happened last time also. Nice people and quality work though. More

by dennisjjs Verified Customer Verified Customer

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10000 service Everyone was super freindly and helpful. I waited while my car was being serviced. The wait time was about 90 min, not bad at all! I’ll definitely be Everyone was super freindly and helpful. I waited while my car was being serviced. The wait time was about 90 min, not bad at all! I’ll definitely be Bringing my car back to Lokey for service! More

by nailsbylori Verified Customer Verified Customer

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10,000 I had an 8:30,am appointment to have my first 10,000 mile maintenance, I was there til 11 and no one nformed me that they had not even started on my c I had an 8:30,am appointment to have my first 10,000 mile maintenance, I was there til 11 and no one nformed me that they had not even started on my car; and that they were running behind schedule! I was frustrated and furious! More

by Marti Verified Customer Verified Customer

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Small service need Absolutely ridiculous how many cars are parked in this area. Impossible to drive safely. We had the cover of our gas door come off the 1st time we use Absolutely ridiculous how many cars are parked in this area. Impossible to drive safely. We had the cover of our gas door come off the 1st time we used it. I was told it would take just a few days. It took 2 weeks with NO communication from Lokey. Once we got there a simple pop on took over 2 hours. Again my husband had to ask if it was done, no communication. If we didnt have a service contract we wouldn't be back! More

by Shelliep Verified Customer Verified Customer

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Great service. polite staff.answered all my questions. Great service. Polite staff. Answered all questions I needed answered. Service has always been top-notch. From the time you pull up and are greetedunt Great service. Polite staff. Answered all questions I needed answered. Service has always been top-notch. From the time you pull up and are greeteduntil you pull away. More

by jtylerc3 Verified Customer Verified Customer

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Eric amazing! Eric in service was amazing! Honest! He took his time and explained things. He is always positive. He knows the business inside and out! I don’t like Eric in service was amazing! Honest! He took his time and explained things. He is always positive. He knows the business inside and out! I don’t like working with anyone but Eric. More

by addywahl61 Verified Customer Verified Customer

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