Brian Boyd | Page 4

The prices were good and they had what I was looking for at this spot. The dealer who I worked with gave me his number to text him on, but so far had been entirely unresponsive to questions. at this spot. The dealer who I worked with gave me his number to text him on, but so far had been entirely unresponsive to questions. More

by diozepart Verified Customer Verified Customer

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By far, this was the easiest and smoothest car transaction I've ever experienced. This began as an online inquiry. I initially spoke with Jordan. He turned me over to Travis. I was hesitant at fir transaction I've ever experienced. This began as an online inquiry. I initially spoke with Jordan. He turned me over to Travis. I was hesitant at first but after speaking with Travis and explaining my needs, he agreed on everything. Because I was traveling from St George to Orem with my dogs, I didn't want to spend much time at the dealership. I was met by Travis upon my arrival and we spent about 5-10 minutes talking, making sure everything was just like we discussed. He then took me to the finance department where my paper work was ready. I went over the forms with Andy and we were finished in about 10 minutes. Back to Jordan who helped me transfer a few things from my trade, as well as, my dogs. He made sure I understood all controls and I was on my way back to St George in under an hour. Everyone I met at Brent Brown Toyota were so nice, accommodating, and professional. If I ever choose to buy another car this dealership will be my first call. Thank you Brent Brown Toyota for making this the best experience ever. More

by Rex Johnson Verified Customer Verified Customer

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I would not buy a car now. I went only for a walk with my wife. But Orvile Morris was so good at convincing us that we left happy, driving our new Toyota. Good job for hi I went only for a walk with my wife. But Orvile Morris was so good at convincing us that we left happy, driving our new Toyota. Good job for hiring and training someone so caring and determined. More

by Fabio Verified Customer Verified Customer

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I had verbal agreement with the original salesperson. When it came time for paperwork, additional fees were added. These fees were called "City Fees" and totaled nearly $1,000. When I asked for more deta When it came time for paperwork, additional fees were added. These fees were called "City Fees" and totaled nearly $1,000. When I asked for more detail it turns out it was just added on fees that had nothing to do with the city - they were dealer fees that were "disguised" to appear to be something more 'official.' Very sketchy behavior and just one more reason people hate car dealers. Also the fact that the "Finance Department" will only communicate through a salesperson adds to the sketchiness. You had a chance to make a loyal customer, but instead you made a customer who doesn't trust you. I couldn't be less impressed with this dealership. More

by NM Verified Customer Verified Customer

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Rylee was fantastic! Answered all our questions and it was an smooth, no pressure experience. Was very knowledgeable about the cars and options. Answered all our questions and it was an smooth, no pressure experience. Was very knowledgeable about the cars and options. More

by shara_swapp Verified Customer Verified Customer

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Steven's customer service and communication was great. He did a great job at explaining everything and making sure our deal went through the way we wanted. He did a great job at explaining everything and making sure our deal went through the way we wanted. More

by jellis311 Verified Customer Verified Customer

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Aprecio mucho la buena atención de el personal muy buena explicación y recomendaciones con respecto al auto que más me convenía, aclararon cualquier duda que tuve muchas gracias! explicación y recomendaciones con respecto al auto que más me convenía, aclararon cualquier duda que tuve muchas gracias! More

by bettybarrera318@gmail.com Verified Customer Verified Customer

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Dallas was awesome, but we didn't appreciate the add-ons the finance person tried to pawn off as standard charges for the dealership, that were both clearly optional. Even the description was vague enough the finance person tried to pawn off as standard charges for the dealership, that were both clearly optional. Even the description was vague enough that one might overlook them. Transparency is key and such is not with the paperwork you are handed to sign at this dealership More

by lkprestwich Verified Customer Verified Customer

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Loved how responsive everyone was. They were all knowledgeable and answered all of our questions. Appreciate that not one person was pushy. They were all knowledgeable and answered all of our questions. Appreciate that not one person was pushy. More

by FUNKDIDDY3000 Verified Customer Verified Customer

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We went in, not knowing if we'd get approved. The staff were able to make it happen. Todd was knowledgeable about the vehicle and was upfront about any problems. The dealership made sure that The staff were able to make it happen. Todd was knowledgeable about the vehicle and was upfront about any problems. The dealership made sure that all issues they knew about would be fixed before we drove it off of the lot. More

by dragoniron30 Verified Customer Verified Customer

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