The service advisor Brian was excellent.
They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also ex
They work with me for a while to find the problem and then did a good job with the repairs the people that are involved with loaner cars were also excellent!
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by wjhegarty
Service Price Transparency
Other Employees Tagged:
The gentleman who does the loaner cars I think his name was Bob
Sep 20, 2023 -
Mercedes-Benz of Sudbury responded
Thank you for the 5-star rating! We're glad to know you had a positive experience with Brian and our team at Mercedes-Benz of Natick. We always aim for service excellence and we hope to see you again! Safe travels!
My experience was as expected nothing short of
professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of
professionalism, courteous, and a smile. From the drop/pick up station crew members, the gentleman that handled the loaner, to the friendly smile of Jayleane, the cashier. Brian when above and beyond and making sure that all of my concerns were answers and handled in a timely manner. Thank you all for your services.
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by Maria136
Service Price Transparency
Other Employees Tagged:
Jayleane Canales
Sep 06, 2023 -
Mercedes-Benz of Sudbury responded
Hi Maria, We're delighted to know that our team at Mercedes-Benz of Natick provided you with a professional and courteous experience. We'll pass along your kind words to Brian, Jayleane, and the rest of the crew! Enjoy your ride!
Brian handled the transaction in a very professional and
courteous manner. He was easy to deal with and communicated well.
courteous manner. He was easy to deal with and communicated well.
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by AB
Aug 31, 2023 -
Mercedes-Benz of Sudbury responded
Thank you for the 5-star rating! We're glad to know that Brian provided you with a professional and courteous experience at Mercedes-Benz of Natick. We'll see you next time! Have a great day!
Brian was very nice and professional when my car had a
sudden transmission malfunction. He was able to fix the issue quick and also looked into other concerns I had.
sudden transmission malfunction. He was able to fix the issue quick and also looked into other concerns I had.
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by Fiona Li
Service Price Transparency
Aug 31, 2023 -
Mercedes-Benz of Sudbury responded
Hey Fiona, thank you for the positive review! We're happy to know that Brian was able to assist you promptly and professionally with your car issues at Mercedes-Benz of Natick. We'll see you next time! Safe travels!
Brian and all of the staff at Mercedes’ of Natick were
great. Very helpful and a pleasure to deal with.
great. Very helpful and a pleasure to deal with.
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by Bob Kelly
Service Price Transparency
Aug 29, 2023 -
Mercedes-Benz of Sudbury responded
Bob, it's great to know that Brian and the team at Mercedes-Benz of Natick were able to assist you. Thanks for your feedback!
Many thanks to Howard for selling me the car - always so
grateful for Brian for always helping me with excellent service and Jonny for the tech assistance. . All excellent!!
grateful for Brian for always helping me with excellent service and Jonny for the tech assistance. . All excellent!!
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by JaneH
Aug 18, 2023 -
Mercedes-Benz of Sudbury responded
Hi Jane, we're so glad to know that Howard, Brian, and Jonny provided you with excellent service at Mercedes-Benz of Natick. Thanks for your kind words! We'll see you next time!
Friendly atmosphere; courteous and knowledgeable staff;
entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the wo
entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the work done on my car in detail
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by Amin
Service Price Transparency
Aug 17, 2023 -
Mercedes-Benz of Sudbury responded
Amin, we're glad to know you had a positive experience with Brian and the rest of our team at Mercedes-Benz of Natick. We appreciate your feedback about our clean facility and knowledgeable staff!
Friendly atmosphere; courteous and knowledgeable staff;
entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the wo
entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the work done on my car in detail
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by Amin
Service Price Transparency
Aug 17, 2023 -
Mercedes-Benz of Sudbury responded
Hi Amin, we're delighted to know you had a positive experience with Brian and the rest of our team at Mercedes-Benz of Natick. We appreciate your feedback about our clean facility and knowledgeable staff! Hope to serve you again soon.
Aug 17, 2023 -
Amin responded
Friendly atmosphere; courteous and knowledgeable staff; entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the work done on my car in detai
Excellent dealership for both purchases and maintenance.
Service department workers are thorough and very careful in their work.
Service advisors keep you updated on progress of work being done.
If somet
Service department workers are thorough and very careful in their work.
Service advisors keep you updated on progress of work being done.
If something is in need of repair, the service advisor will call and explain what needs to be done and the cost.
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by Happy customer
Service Price Transparency
Jul 25, 2023 -
Mercedes-Benz of Sudbury responded
Thank you for the great review! We're so glad to hear that our dealership provides excellent service for both purchases and maintenance. Our team takes pride in being thorough, careful, and keeping customers updated throughout the process. If there's ever anything we can do to assist you further, please don't hesitate to reach out. Have a wonderful day!
Really bad experience today with service department.
Got charged $800 without my permission. Did not get phone calls for confirmation
Got charged $800 without my permission. Did not get phone calls for confirmation
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by Hlnshapiro
Service Price Transparency
Jul 13, 2023 -
Mercedes-Benz of Sudbury responded
I'm sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and it's disappointing that we left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com