Brian Caves

Drop off was perfect. Shuttle arrived within 10 min. Pick up wasn't great. Payment processing was fine, but a few issues with truck when leaving. None of the indicators we Shuttle arrived within 10 min. Pick up wasn't great. Payment processing was fine, but a few issues with truck when leaving. None of the indicators were reset, both doors had a lot of oil and dirt on them (assume from the service tech), and the windshield where sticker was placed had oil & dirt smeared around it. Nothing critical, but some someone that takes pride in keeping their truck detailed it bothered me. If attention to detail is lacking then makes me wonder how well the actual mechanical service was done. More

by BRANDON.BULTMAN Verified Customer Verified Customer

Report | Print

Brian is awesome, and really helpful with getting us all squared away with our regular maintenance. We also had a claim on the powertrain warranty and he made things painless. Brian kept us up to date on al squared away with our regular maintenance. We also had a claim on the powertrain warranty and he made things painless. Brian kept us up to date on all the progress throughout the day. He is a valuable service member to George Moore Chevrolet. They were very busy the day of our services and Brian made it apparent, he values his customers and good customer service. I’m happy to have been paired up with him and hope to again for any other future needs. More

Report | Print

If you're a woman not aware of the cost of repairs or parts, beware. parts, beware. More

Report | Print

Nice place , nice people , they all were very helpful in my service needs on this day my service needs on this day More

Report | Print

Very satisfied as always wit George Moore Chevrolet. Fast and friendly, took care of all my needs. Fast and friendly, took care of all my needs. More

Report | Print

Kevin the manager was an breath of fresh air, gave me the BEST deal on a brand new Silverado EV and also the most trade in for my vehicle. BEST deal on a brand new Silverado EV and also the most trade in for my vehicle. More

Report | Print

This dealership was a nightmare! And Brian was so rude and sarcastic! I will never come back to this dealership! They also lied and messed up my car and tried to charge me 7k to fix And Brian was so rude and sarcastic! I will never come back to this dealership! They also lied and messed up my car and tried to charge me 7k to fix it! Do not trust these people! They are unethical! More

Report | Print

From the moment I walked in, I felt like someone was trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would trying to reach in my wallet. After stating my issue and the solution I wanted, (flash the ecm and tcm to the latest version) I was told there would be a $200 diag fee so they could "figure out what's going on". If I wouldn't have stood my ground and called out the service writer, I would have been out two day's pay. I was promised a phone call after my initial visit but Brian couldn't be bothered... "Sorry bout that" was the best he could do when I came back for the appointment. When I did come back for my appointment Brian was busy with another customer so a different service writer stepped in to help. Helping means trying to charge me $400 for updating the ecm and tcm...a 10 min process. The ONLY person that seemed to have even a bit of integrity was the service manager who agreed with me that 1 hr was all that would be charged. But that isn't everything... When my truck was in for service, the equity manager tried to offer me $3500 less than kbb and 3k less than carmax (and they do no favors for car values) for my truck. Unfortunately your business model seems to be all about a customer's money rather than the customer. As a side note, I did end up buying a new truck this week. I spent 70k at Key Buick GMC. Over there I didn't feel pressured, pushed or tricked into a vehicle. Their sales staff and service department (a software recall) made the reason for my visit about me, not my bank account. I enjoyed an Incredible experience while selecting a 2024 Sierra Denali. I'll be recommending them to anyone in the market for a vehicle. But for your store, I couldn't be coaxed to do business with you in any capacity even if I was offered oil changes for life. Rest assured that I will never buy or service my vehicles at George Moore Chevrolet ever again. And before you think my review is just a disgruntled customer, the two nice folks in the waiting area with me didn't have anything nice to say while they were waiting 2 hours for their service either. More

Report | Print

The service department was very professional and helpful. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. They identified some discrepancy and brought them to my attention. Overall, it was a very satisfying experience. More

Report | Print

Great as always but if I make an appointment, I thought it would go faster it would go faster More

Report | Print