Brian Celso | Page 7

Employee who works at the services department are just not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always expla not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always explain that they won’t feel vibration on the steering wheel due to the fact they do not drive the car every day like I do. Another common issue was the AC Motor first time they clean it and the second time they replace the motor and bringing it back the third time for the same issue. Nothing but problem ever since I got the car back from the services department More

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At Sports Mazda they always treat you like your family. The people that work there are always professional and honest people from the General manager to the lot porters. I will always stay loyal to them. The people that work there are always professional and honest people from the General manager to the lot porters. I will always stay loyal to them. More

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The always are very good at taking care of the problems of my car and do a great job of my car and do a great job More

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I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

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Great people, good coffee, excellent vehicles, oh and unbeatable finance options. Customer service has always been Mazda Longwoods greatest strength. unbeatable finance options. Customer service has always been Mazda Longwoods greatest strength. More

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Absolutely horrible experience. My 2015 Mazda CX-9 was taken there for repairs due to a break in. My vehicle had 3" of water on the floorboards, water in the doors, seats soaked, wo My 2015 Mazda CX-9 was taken there for repairs due to a break in. My vehicle had 3" of water on the floorboards, water in the doors, seats soaked, wouldn't start, among other things. There were delays due to Christmas and New Year, and my insurance, however, once repairs were finally "completed", I went to check my vehicle as I was told it was complete, and it was not. The entire carpet had been replaced, yet it was wet in multiple places and the carpet had black residue coming off when I run my finger across it. The automatic window was not working. They ignition key cover was gone. My front seats smelled damp and moldy. Additionally, the items in my vehicle, such as the owners manual in the glove box, was covered in mold. I was obviously upset and brought it to the attention of the gentleman I had been working with, as well as the service manager. I was advised that they did not do mold remediation there, so they couldn't do anything about that. Then I was told they will complete the work properly and they would be in touch. They submitted an additional supplement to my insurance stating there were additional electrical problems all of a sudden, which resulted in my vehicle being a total loss. I was without my vehicle for nearly 2 months, which would have been less had the work been completed properly the first time or the "new issues" found. I absolutely do not recommend Sport Mazda North Service. Had I been naive and took them at their word upon my initial check, who knows the issues I would have now, resulting in, yet again, more time without a vehicle. More

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Best customer service ever. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. More

by SA9697 Verified Customer Verified Customer

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Very good the service fast nice goof job mechanic Efctive place clear big beatiful excellbet Efctive place clear big beatiful excellbet More

by THIAGO2235375 Verified Customer Verified Customer

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Once again this dealership has gone above and beyond for us! We usually have Jay as our service advisor (who I absolutely love) but this time we had Isander. I was very hesitant with him however he is just us! We usually have Jay as our service advisor (who I absolutely love) but this time we had Isander. I was very hesitant with him however he is just as amazing as Jay! We literally only continue to come to this dealership for Jay and now Isander. I highly recommend them!! More

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Friendly & Professional ~ Service Department has excellent Service Techs and the recommendations of future service areas are spot on! excellent Service Techs and the recommendations of future service areas are spot on! More

by PEGANDKASEY Verified Customer Verified Customer

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