Brian Celso | Page 7

I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

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Great people, good coffee, excellent vehicles, oh and unbeatable finance options. Customer service has always been Mazda Longwoods greatest strength. unbeatable finance options. Customer service has always been Mazda Longwoods greatest strength. More

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Absolutely horrible experience. My 2015 Mazda CX-9 was taken there for repairs due to a break in. My vehicle had 3" of water on the floorboards, water in the doors, seats soaked, wo My 2015 Mazda CX-9 was taken there for repairs due to a break in. My vehicle had 3" of water on the floorboards, water in the doors, seats soaked, wouldn't start, among other things. There were delays due to Christmas and New Year, and my insurance, however, once repairs were finally "completed", I went to check my vehicle as I was told it was complete, and it was not. The entire carpet had been replaced, yet it was wet in multiple places and the carpet had black residue coming off when I run my finger across it. The automatic window was not working. They ignition key cover was gone. My front seats smelled damp and moldy. Additionally, the items in my vehicle, such as the owners manual in the glove box, was covered in mold. I was obviously upset and brought it to the attention of the gentleman I had been working with, as well as the service manager. I was advised that they did not do mold remediation there, so they couldn't do anything about that. Then I was told they will complete the work properly and they would be in touch. They submitted an additional supplement to my insurance stating there were additional electrical problems all of a sudden, which resulted in my vehicle being a total loss. I was without my vehicle for nearly 2 months, which would have been less had the work been completed properly the first time or the "new issues" found. I absolutely do not recommend Sport Mazda North Service. Had I been naive and took them at their word upon my initial check, who knows the issues I would have now, resulting in, yet again, more time without a vehicle. More

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Best customer service ever. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. More

by SA9697 Verified Customer Verified Customer

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Very good the service fast nice goof job mechanic Efctive place clear big beatiful excellbet Efctive place clear big beatiful excellbet More

by THIAGO2235375 Verified Customer Verified Customer

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Once again this dealership has gone above and beyond for us! We usually have Jay as our service advisor (who I absolutely love) but this time we had Isander. I was very hesitant with him however he is just us! We usually have Jay as our service advisor (who I absolutely love) but this time we had Isander. I was very hesitant with him however he is just as amazing as Jay! We literally only continue to come to this dealership for Jay and now Isander. I highly recommend them!! More

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Friendly & Professional ~ Service Department has excellent Service Techs and the recommendations of future service areas are spot on! excellent Service Techs and the recommendations of future service areas are spot on! More

by PEGANDKASEY Verified Customer Verified Customer

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Great customer services! Thank you Xavier Beth Campbell, thank you as well. Keep up the great work Mark David Not sure who is who?? Fast talking did not register wit Thank you Xavier Beth Campbell, thank you as well. Keep up the great work Mark David Not sure who is who?? Fast talking did not register with me. More

by SLAYSILVER Verified Customer Verified Customer

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Brian Celso is an asset to your company. I have been dealing with Brian for thirteen years. I have been dealing with Brian for thirteen years. More

by V.OSUL Verified Customer Verified Customer

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As usual I love your customer reception area and the complimentary refreshments you provide customers all the time. My service attendant Jujuan was fantastic and kept me notified about my car maintenanc complimentary refreshments you provide customers all the time. My service attendant Jujuan was fantastic and kept me notified about my car maintenance process. Car was finished and delivered in a very reasonable time and the maintenance cost was also reasonable. More

by BOYDMILTON1 Verified Customer Verified Customer

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