Brian Coughlin | Page 11

Best service in the industry by far. I called to Best service in the industry by far. I called to schedule service for my 2006 Acura TL and Joe answered the phone, professionally I might add. He Best service in the industry by far. I called to schedule service for my 2006 Acura TL and Joe answered the phone, professionally I might add. He asked the reason for my call and I proceeded to describe the issues with my car. He understood immediately and as it turned out, accurately diagnosed both issues I described. My request for early arrival was granted and at 6:45 am the next day I pulled in front of the maintenance bay expecting to wait until 7:15, the time of my appointment. Up comes the door and Brian Coughlin is inviting me in. He welcomed me and made me feel at home. He showed me to the waiting room and stated he would come and get me when the work was completed. As early as I was Schaller Acura had the coffee brewed and a full array of local papers available in the waiting room, along with snacks and beverages. The waiting area was clean and bright. Right on queue forty five minutes later Brian came to get me and brought me to the cashier and thanked me for my business. All issues were fixed car was clean. This dealership has its act together. I highly recommend purchasing a car or getting service done at this location. The employees and the service exceeded my expectations and the total cost for all this good service and attention to detail was $56.00 dollars. Thank you, Schaller Acura for a great experience. More

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Employees are very nice and they gave the very good deal on Acura MDX. Mainly the sales person Rob Horton is very polite and very very nice person.Definetely I will recomend this dealer to friends. on Acura MDX. Mainly the sales person Rob Horton is very polite and very very nice person.Definetely I will recomend this dealer to friends. More

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Oustanding dealership to work with. Have purchased 3 new Acura's, sevice my Toyota and never have had an issue that they could not fix to my satisfaction. Best dealership I have ever worked with. Service M Acura's, sevice my Toyota and never have had an issue that they could not fix to my satisfaction. Best dealership I have ever worked with. Service Manager Dave Wiltsie is super. Very responsive and very knowledgeable. Rob Horton is always following up if I have any concerns or thins I can not figure out in the new vehicle! I can not say enough about this business. I highly recommend the product and the service. More

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I have been a Schaller Acura customer since 1991 and have never considered leasing or buying another vehicle. As a matter of fact, Teri was new to the dealership at that time. From 1991 - 2003, I leased never considered leasing or buying another vehicle. As a matter of fact, Teri was new to the dealership at that time. From 1991 - 2003, I leased a Legend followed by the RL. In 2003, I purchased my own vehicle, an MDX touring model. It was only 2 weeks ago with 163,000 miles on the MDX, that I decided I wanted to purchase another MDX. I was torn because my 2003 was still running great! The service department has been excellent in scheduling my routine maintenance and providing a loaner so I could have access to a vehicle during the day. Dave and Brian have been there as long as I can remember. The extended hours complemented my work schedule. The sales department is very professional and responsive. I emailed Teri inquiring about 2012 MDX availability. Within minutes she responded and the next day my paperwork was beig processed. Teri is very knowledgeable and takes the time to answer questions. Like I said, I had a hard time parting with my 2003, but I never felt I was being pushed into a sale. I now have almost 800 miles on the new MDX. Another great decision! More

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as always schaller acura meets and exceedes my expectations in sales service and i am treated like family. it is the only place i will ever buy a car and have it serviced expectations in sales service and i am treated like family. it is the only place i will ever buy a car and have it serviced More

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Brian was more than helpful and made my terrible experience with a different Acura dealership much happier. I am regretting that I did not purchase my Acura from Schaller. I will be sure to bring i experience with a different Acura dealership much happier. I am regretting that I did not purchase my Acura from Schaller. I will be sure to bring it to Brian for any services that it may need. Thank you! More

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This is the 2nd vehicle that I have purchased from Schaller Acura. I had my first car serviced at this dealer as well and they always did an excellent job. That was also a reason for selecting this de Schaller Acura. I had my first car serviced at this dealer as well and they always did an excellent job. That was also a reason for selecting this dealership to purchase my 2012 MDX. I had such good luck with the dealership the first time, I looked forward to purchasing again from them. This is a very friendly environment - there is NO high-pressure sales tactics employed. Teri Lupacchino knew every detail about the MDX which really impressed me as this vehicle is very technologically advanced. I hope that she is still there in 7 years when I go to buy my 3rd MDX! More

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Three reasons for my staying with Acura: First: The Three reasons for my staying with Acura: First: The car. The best and I was a BMW lover before I purchased my first Acura. I have only had great e Three reasons for my staying with Acura: First: The car. The best and I was a BMW lover before I purchased my first Acura. I have only had great experieince with my Acura. Second: The service guys at Schaller. I told them that they are half the reason I came to Shaller to buy another Acura. Third: The service itself. In the past 8 years I have never, never been surprised by the results of my service. They tell me up front what will be done and the bill ahs never ever been outrageous. The combination of these three reasons will keep me coming bact to an Acura car and to Schaller's Thanks, Fred Pariseau More

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The service department at Schaller Acura is AWESOME...Brian and Joe are great service representatives and will take the time to help you get your car back on track. Dave is the service manager AWESOME...Brian and Joe are great service representatives and will take the time to help you get your car back on track. Dave is the service manager and he is the man -- he takes his job very seriously and runs a great service department. The technicians have always been very courteous when I have had to talk with them. I always get my car back with a car wash and a vaccuum. They have been able to get me loaner cars when I have needed them and I didn't even buy my CPO '05 RL from them! Schaller is awesome and if they have my next CPO car on their lot I will certainly consider purchasing from them. Their service department is tops, thanks to all for their hard work. More

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This is an efficient service crew working in a pristine and modern facility. Each time, my automobiles are returned in Bristol condition. An outstanding Dealership. I recommend Schaller to any associate i and modern facility. Each time, my automobiles are returned in Bristol condition. An outstanding Dealership. I recommend Schaller to any associate in the market for an automobile. I have a TL and an RDX. More

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