Joe DeLaCruz
Joe DeLaCruz at Schaller Acura
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Joe DeLaCruz

Service Consultant

Schaller Acura

345 Center St
Manchester, CT 06040

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4.6
73 Reviews

Joe has been with Schaller Acura, as a technician 1988 - 1994, and now a Service Consultant since 2007. He was awarded the Zone5 Acura Service Consultant Competition winner in 2009. Joe's service motto is based on the Golden Rule: treat others as you want to be treated. His friends describe him as friendly, courteous, honest, and willing to go the extra mile. That's what his clients experience at Schaller Acura. He can be reached by phone at (860) 533-6775, or email jdelacruz@schalleracura.com, for questions or service reservations.

4.6

73 Reviews

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73 Reviews of Joe DeLaCruz

March 08, 2024

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Employee Rating

1. There was an accident inside the shop involving my vehicle. My vehicle had fell off the lift from the instructions of Jason Stone. And there were no repairs or inspections done. 2. My vehicle nev More

by travisbentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Coughlin

Mar 08, 2024

Schaller Acura responded

Travis, we're sorry to hear you feel that way. We did respond to you privately but do want to note your vehicle did not fall off a lift and it was inspected before it was returned and the technician reported it was safe for the road. Please feel free to contact our Service Manager with any other concerns.

Mar 11, 2024

Schaller Acura responded

We're sorry you feel that way. We tried to address your concerns when you were last here in 2023. If you have any further questions, comments, or concerns please feel free to contact our Service Manager Gary Bradshaw.

Mar 08, 2024

travisbentley responded

It most definetly fell off the lift! When i went in for service I forgot my work badge inside my car and Jason took me into the shop floor where his directions caused my car too fall off the lift. I saw it. Jason Stone saw it. As well as the technician that worked on my car. Thats when my car started having problems!! Look at the cameras in the shop floor! Jason knows it happened. Very dishonest shop!! I have brought my car to be serviced gere for years and this is how they treat their loyal customers!!!! Do Not Recommend Schaller Acura!!!!

Mar 11, 2024

travisbentley responded

Your poor service is the reason I was last there in 2023. If anyone is reading this, honestly please rethink having your car serviced here!

December 15, 2023

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I am so happy with my service experience at Schaller Acura. Joe De La Cruz was a PLEASURE to work with. He provided responsive, thorough and effective communication regarding what was going on with my More

by jrm9963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Schaller Acura responded

Thank you so much for this AMAZING review of your service experience with Joe! It's not every day that we receive feedback as detailed and thoughtful as yours! We'll make sure that Joe receives your feedback! Thank you for choosing Schaller Acura & we look forward to welcoming you and your RDX back for your next service!

October 17, 2023

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Employee Rating

Mitch was amazing, he wasn’t a pushy sales man trying to make a sale. He actually made me feel so comfortable and he was genuine. Thank you Mitch More

by ANGELINA RIVERA-Martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 18, 2023

Schaller Acura responded

Thank you Angelina for leaving this great review of your sales experience with Mitch! It is always so great to hear that a customer felt comfortable with our team during their purchasing process! On behalf of the Schaller Acura family, thank you for allowing us the opportunity to earn your business. Congratulations on your new Acura!

July 02, 2023

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Very smooth process of getting the right car. Mitch Miller was fantastic, getting on the computer right away to see if a car with my preferred color was available. He provided straightforward ex More

by bulbous.dawns.0n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Miller

Jul 05, 2023

Schaller Acura responded

We’re so happy to hear you had a great experience with Mitch! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for choosing Schaller Acura & congratulations on your new Acura!

November 09, 2022

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My family has dealt with this dealership for going on 35 years, even though we live over an hour away! The service department has been fantastic to me over the years! I trust them and that is why I keep goi More

by Jamhsz3np
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Schaller Acura responded

Wow 35 years! Thank you for allowing us to assist you with your automotive needs for the past 35 years! We really appreciate your loyalty and trust!

November 05, 2022

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Employee Rating

When you have been dealing with the same people over and over throughout 20 years, you know they're doing something right. We have bought/leased at least 7 or 8 vehicles over that time. The sales staff is a More

by Francesco P
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 12, 2022

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Mike Uhlman made the purchase of a 2023 Acura MDX very smooth. He is a real professional! More

by Ken
Customer Service
Friendliness
Recommend Dealer
Yes

September 02, 2022

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Employee Rating

Mitch Miller & Brian Savo we’re a large part in our decision to lease a new MDX. Judi & myself look forward to working with them again in the future. Thank you both. More

by Burk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Mitch Miller

July 15, 2022

Dealership Rating
Employee Rating

I’ve been a customer through 3 cars and for 19 years! Schaller never fails me. Acura’s are very fine cars and Schaller has phenomenal sales and service! More

by Clarso9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 26, 2022

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Employee Rating

Mitch is one amazing salesman hes so personable kind and just A rated at his job we are so happy with his customer service More

by Acast0464
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Schaller Acura responded

Hi! Congratulations on your new Acura and Thank you for the great review! We are so happy Mitch was able to provide you with a great buying experience!

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