Brian Crandall | Page 12
Sales Director / General Manager
Heiser Chevrolet
10200 W. Arthur Ave.
West Allis, WI 53227
Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.
Read more125 Reviews
Write a Review125 Reviews of Brian Crandall
April 24, 2014
Great Experience For not buying a new vehicle for a few years, the Heiser team definitely worked with me to meet my needs. Willie and Brian, did an awesome job working For not buying a new vehicle for a few years, the Heiser team definitely worked with me to meet my needs. Willie and Brian, did an awesome job working with me to have a seamless trade in of my 2005 Chevy, and working with me to get the right price for the new one. Thanks for working with me, I definitely will be coming back to Heiser in the future when we are in need to upgrade one of our vehicles. A very helpful team there and definitely had an A+ experience. My wife and I love our new 2015 Chevy Silverado. Thanks again! More
Other Employees Tagged: Chris Chesniak, Willie Lemle
February 25, 2014
I have now purchased 4 Chevy products from this dealer along with three Toyotas from their affiliated location. This purchase was a special order 2014 Silverado. Heiser has always had competitive prices a along with three Toyotas from their affiliated location. This purchase was a special order 2014 Silverado. Heiser has always had competitive prices and no hassle or strong armed sales. They took care of all aspects of the sale and I have been satisfied with every purchase. Experience was great from sales to finance department which got me a great rate. Heiser auto group is my first choice in buying or leasing my vehicles. More
Other Employees Tagged: David Shepard , Kristina Beck, Richard Brusky, Chris Chesniak
February 24, 2014
This was my fifth car that I purchased from Dave Shepard and Heiser Chevrolet. Dave made sure my new vehicle had everything on my wish list. The best part, I got a great deal on a new Silverado. A great and Heiser Chevrolet. Dave made sure my new vehicle had everything on my wish list. The best part, I got a great deal on a new Silverado. A great car buying experience! More
Other Employees Tagged: David Shepard
January 17, 2014
I was upside down with the vehicle I had and wanted to lease a Malibu. Jason, Kristina and Brian worked with me to make the process as painless as possible. I really appreciate their knowledge and profess lease a Malibu. Jason, Kristina and Brian worked with me to make the process as painless as possible. I really appreciate their knowledge and professionalism and I'm extremely greatful for their patience. I love my car and will recommend Heiser Chevrolet to any and everyone! More
Other Employees Tagged: Jason Clark , Kristina Beck
January 17, 2014
I just bought my first car today and had such an easy time doing so! They made sure I found a car, but also made sure it was safe and worth the money I am putting in to it. I couldn't be happier! I defin time doing so! They made sure I found a car, but also made sure it was safe and worth the money I am putting in to it. I couldn't be happier! I definitely will be coming back amd referring everyone I know! Thanks so much! More
Other Employees Tagged: Kristina Beck, Greg Koss
September 29, 2013
It was a fantastic experience, I never felt uncomfortable or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to mak or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to make sure I was comfortable with the decision I was making and to make it work the best they could for me. I was offered small tokens of comfort such as beverages or snacks throughout the entire time there. I felt that it was my ultimate decision and I walked away from the dealership feeling great and that I was placed in the best position possible. More
Other Employees Tagged: Richard Brusky, Phil Engle
September 22, 2013
Excellent service. I would recommend friends/family to Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were ac Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were activated prior to me leaving the dealership. Keep up the great work! More
Other Employees Tagged: Willie Lemle
September 20, 2013
I was referred to Heiser in part by friend of a friend, and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew that the car would have to be ordered. When I arrived George K. was very helpful. He let me test drive the Cruze Diesel on the highway, something the competitor dealership would not allow. When we got back to the store, Brian C., the store manager, helped spec out the car. Over the phone Brian told me he would beat the competition's price, and when it came down to finalizing the price, he came in right where I expected. No surprises there. I never felt pressured to buy, even though I was placing the order! (something unique to Heiser) After 8 weeks, and me curiously bugging Rich B. for status updates (he was very helpful and always gave me an update), the car arrived. When going over the car, I noticed a defect in the paint, and the Body Shop agreed to fix this asap. Brian and George made sure that I was satisfied with the service, and apologized repeatedly for any inconvenience. In Summary- The Staff is very friendly, not pushy. Anything truly is possible, and besides having the best price, they offer quite the preferred owner package! I would recommend Heiser Chevrolet to anyone in the market for a vehicle! More
Other Employees Tagged: Richard Brusky, George Kroening
September 12, 2013
This dealership was the first that I visited to get a Chevy cruze leased for my daughter. And I did get a good deal. The staff patients heard my concerns and helped me understand the process step by step Chevy cruze leased for my daughter. And I did get a good deal. The staff patients heard my concerns and helped me understand the process step by step. They were prompt in understanding my needs. They answered all my questions and concerns about deals available at other places and why there's was the best. And I ended up signing lease with them. More
Other Employees Tagged: George Kroening
September 11, 2013
Great experience working with Willie Lemke. He is professional, fair and courteous. Willie makes the sometimes painful car buying experience comfortable. I have purchased three vehicles from Heiser professional, fair and courteous. Willie makes the sometimes painful car buying experience comfortable. I have purchased three vehicles from Heiser and will go back. The service department has been polite and efficient. More
Other Employees Tagged: Willie Lemle

