Brian Crandall
Brian Crandall at Heiser Chevrolet

Brian Crandall | Page 12

Sales Director / General Manager

Heiser Chevrolet

10200 W. Arthur Ave.
West Allis, WI 53227

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4.3
126 Reviews

Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.

4.3

126 Reviews

Write a Review

126 Reviews of Brian Crandall

May 15, 2014

Dealership Rating

Best car dealer experience I ever had! I am so glad I found this dealership. The staff is very friendly and helpful. I went in to look at a Malibu and ended up leaving with one at a great p More

by jon53172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , Kristina Beck

April 24, 2014

Dealership Rating

Great Experience For not buying a new vehicle for a few years, the Heiser team definitely worked with me to meet my needs. Willie and Brian, did an awesome job working More

by alissa1524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Chesniak, Willie Lemle

February 25, 2014

Dealership Rating

I have now purchased 4 Chevy products from this dealer along with three Toyotas from their affiliated location. This purchase was a special order 2014 Silverado. Heiser has always had competitive prices a More

by jf3233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Shepard , Kristina Beck, Richard Brusky, Chris Chesniak

Mar 12, 2014

Heiser Chevrolet responded

Thank you for your continued business and loyalty to Heiser Automotive Group. It was a pleasure seeing you again. Warmest wishes, Brian Crandall

February 24, 2014

Dealership Rating

This was my fifth car that I purchased from Dave Shepard and Heiser Chevrolet. Dave made sure my new vehicle had everything on my wish list. The best part, I got a great deal on a new Silverado. A great More

by DeanLew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Shepard

Mar 12, 2014

Heiser Chevrolet responded

Thank you for your continued loyalty to the Heiser brand. It is always a pleasure catching up with you. Enjoy your new truck! Warmest regards, Brian Crandall.

January 17, 2014

Dealership Rating

I was upside down with the vehicle I had and wanted to lease a Malibu. Jason, Kristina and Brian worked with me to make the process as painless as possible. I really appreciate their knowledge and profess More

by angemoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , Kristina Beck

Feb 11, 2014

Heiser Chevrolet responded

Thank you for your kind words & feedback! We value you as a customer and strive to make sure every experience you have with Heiser is a positive one. Please come see us again in the future! Best Regards, Brian Crandall, General Manager.

January 17, 2014

Dealership Rating

I just bought my first car today and had such an easy time doing so! They made sure I found a car, but also made sure it was safe and worth the money I am putting in to it. I couldn't be happier! I defin More

by llmnm95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristina Beck, Greg Koss

Feb 11, 2014

Heiser Chevrolet responded

Thank you for your kind words & feedback! We value you as a customer and strive to make sure every experience you have with Heiser is a positive one. Please come see us again in the future! Best Regards, Brian Crandall, General Manager.

September 29, 2013

Dealership Rating

It was a fantastic experience, I never felt uncomfortable or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to mak More

by bensonla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Brusky, Phil Engle

Sep 30, 2013

Heiser Chevrolet responded

Thank you for your kind words & feedback! Please come see us again in the future! Best Regards, Shelby Gerth-Loth, Heiser Automotive Group Digital Marketing Manager, sgerth@heiser.com , 414-247-8867

September 22, 2013

Dealership Rating

Excellent service. I would recommend friends/family to Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were ac More

by rubyrenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Lemle

Sep 23, 2013

Heiser Chevrolet responded

Thank you for your kind words & feedback! We value you as a customer and strive to make sure every experience you have with Heiser is a positive one. Please come see us again in the future! Best Regards, Shelby Gerth-Loth, Heiser Automotive Group Digital Marketing Manager, sgerth@heiser.com , 414-247-8867

September 20, 2013

Dealership Rating

I was referred to Heiser in part by friend of a friend, and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew More

by MRuka07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Brusky, George Kroening

Sep 23, 2013

Heiser Chevrolet responded

Thank you for your kind words & feedback! We value you as a customer and strive to make sure every experience you have with Heiser is a positive one. Please come see us again in the future! Best Regards, Shelby Gerth-Loth, Heiser Automotive Group Digital Marketing Manager, sgerth@heiser.com , 414-247-8867

September 12, 2013

Dealership Rating

This dealership was the first that I visited to get a Chevy cruze leased for my daughter. And I did get a good deal. The staff patients heard my concerns and helped me understand the process step by step More

by deepshri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Kroening

Sep 12, 2013

Heiser Chevrolet responded

Thank you for your kind words & feedback! We value you as a customer and strive to make sure every experience you have with Heiser is a positive one. Please come see us again in the future! Best Regards, Shelby Gerth-Loth, Heiser Automotive Group Digital Marketing Manager, sgerth@heiser.com , 414-247-8867

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