Brian Eikmeier | Page 27

Service was great! The Toyota Dealership personnel were friendly. The facility was clean and quiet. I'd recommend St. Cloud Toyota to anyone who asks in the future. friendly. The facility was clean and quiet. I'd recommend St. Cloud Toyota to anyone who asks in the future. More

by TVENSKE Verified Customer Verified Customer

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Always have a great experience no matter what the service needs I am in for. I love the new service board where you can see the status of your cars service. needs I am in for. I love the new service board where you can see the status of your cars service. More

by haldr48 Verified Customer Verified Customer

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I have been a Toyota customer for a very long time. I have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. Fi have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. First, the Service Representative went over the invoice and indicated that he did not charge me for the tire rotation. When I got home and read the invoice it indicates the tire rotation was not done because both of the rear tires had screws in them, so the tires were "left where they were at and due to safety reasons". Second, I asked the Service Representative if the "Detail Job" would be done by 4pm (my appointment was at 8:30am), and he informed me that usually they keep the vehicle over night depending on how bad the stains were in the vehicle. He also, assured me that the seats would not be wet. Well, my vehicle was not very bad so it should not have needed extensive cleaning with the exception of the front passenger seat where there was a stain. When I picked up my vehicle after 4:00pm, the seats were damp. I had a "Detail Job" done on 8/14/2019 in which I dropped the vehicle off early in the morning and picked it up after 4:00 pm, and the inside was not damp when I picked it up. I had told the Service Representative that if the "Detail Job" could not be completed by 4:00pm with the seats being dry, then I would reschedule it for another day. He insisted that he would see that it was complete and the seats would be dry. This is the first time I have worked with this Service Representative, and unfortunately I am dissatisfied with the service I received from him. I am not letting this incident change my view of Toyota, because as I stated I have been a customer for a long time, way before I came to Minnesota. However, I really feel that it is important to be totally upfront when providing customer service. More

by saundraol Verified Customer Verified Customer

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Great service took a bit longer than said by the check in lady.The coffee is great waiting area is a great space and is coved set, lady.The coffee is great waiting area is a great space and is coved set, More

by MARYALENK Verified Customer Verified Customer

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Amazing customer service, very professional! i had issues with my Hyundai and needed a new engine. Brian helped me get my car fixed quickly and kepted me informed with updated and got me into a rental issues with my Hyundai and needed a new engine. Brian helped me get my car fixed quickly and kepted me informed with updated and got me into a rental car so i could get my daily life back!! thank you sooo much St. Cloud Toyota!!! More

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I have never dealt with st cloud toyota in the past but i will for sure try to deal with them for my next vehicle. Their service department is great to deal with, they had my Highlander service completed ab will for sure try to deal with them for my next vehicle. Their service department is great to deal with, they had my Highlander service completed about an hour before i expected it to be. They gave me a ride home and picked me up with a smile. More

by DOUGIECULLY71 Verified Customer Verified Customer

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As usual Toyota offers genuine parts and installations by Factory-trained staff..Great customer service each time I am there. Thanks to Brian for his usual diligence. Factory-trained staff..Great customer service each time I am there. Thanks to Brian for his usual diligence. More

by amaralamin10 Verified Customer Verified Customer

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Timely finished. technician forgot to reset the maintenance warning light. Brian instructed me how to do it. Clean shop; good service; Same as always since 2007. maintenance warning light. Brian instructed me how to do it. Clean shop; good service; Same as always since 2007. More

by EJBENIEK Verified Customer Verified Customer

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Everyone at Toyota have always been friendly and professional. Service work is done in the time frame that I was told to expect or quicker. Thank you professional. Service work is done in the time frame that I was told to expect or quicker. Thank you More

by GMSCHMITT Verified Customer Verified Customer

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Came in for service on 2018 lease and ended up with a new lease on highlander 2020 salesman Rick was very helpful in showing me different colors in the highlander and hooking up my phone to the new lease. lease on highlander 2020 salesman Rick was very helpful in showing me different colors in the highlander and hooking up my phone to the new lease. More

by 1968CSJ Verified Customer Verified Customer

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