Brian Gain | Page 32

Kelly was amazing Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make the customer feel welcomed and not like your issues are a bother. I have seen her deal with other issues and alwAys holds her composure and professionalism in instances where other associates might have lost it. She explained the prices to me accurately ahead of time, and knew them off the top of her head, and she apologized for the constant issue I’ve had of attempting to schedule online 4 times now with no success while taking in my vehicle without hesitation. Have had quite a few bad experiences with your dealership but with Kelly’s assistance and great positive attitude they leave me feeling better each time. she is a prime example of what a CUSTOMER SERVICE rep should be, something which is very hard to find in today’s society. I recently had my first experience with Brian for the and he also understood my frustration and was willing to help immediately. These two reps are keeping the place together while you are trying to improve the service department which I have had multiple issues with in the past, along with a few other friends and associates that I know. I hope they are much appreciated by management. More

by RICHCRDNS Verified Customer Verified Customer

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Lack of notch maintenance. Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of se Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of service before delivering vehicle to owner. More

by art-heidi-morgan Verified Customer Verified Customer

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Tires and check engine light Everyone was friendly and helpful . I was notified about repairs needed promptly. The vehicle was done when promised. And the courtesy driver was extr Everyone was friendly and helpful . I was notified about repairs needed promptly. The vehicle was done when promised. And the courtesy driver was extremely nice More

by radzikmichael Verified Customer Verified Customer

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Very poor service I have brought my Jeep into the service department for repairs after i was rear ended back in Jan 2018. I have come back 3 times already for issue I have brought my Jeep into the service department for repairs after i was rear ended back in Jan 2018. I have come back 3 times already for issues that are present now, that werent present before the accident. -Tire Pressure Sensor blinking -Paint scrapes where work was done on rear door and left side passenger fender. -Still hearing a noise in the transfer case -I am now hearing a noise in the rear axle when making a left hand turn -Hearing a clicking in the rear while breaking I recently picked up my Jeep on Nov 27th. to address the above issues. Result is below. -Tire Pressure Sensor is still blinking from time to time -Paint scrapes near rear driver side fender still present -Still hearing a noise in the transfer case (I have a video and the noise can clearly be heard) -hearing a noise in the rear axle when making a left hand turn. Was told that this was my Wheel Wall? How all of a sudden would that noise come about? I drive this vehicle everyday! I know when a noise was present or not. -Hearing a clicking in the rear while breaking (Fixed) This was the only issue fixed. But this is an interesting situation because, my brakes were changed back around 37K miles, how did my brakes wear so quickly? I am only at 40K currently. More

by cahue.a41 Verified Customer Verified Customer

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Pleasant I've been going here for years and everyone has always been very nice and helpful. I've never had any problems that couldn't be fixed I've been going here for years and everyone has always been very nice and helpful. I've never had any problems that couldn't be fixed More

by correaj Verified Customer Verified Customer

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Above and beyond dealer I bought my first vehicle here in 1997 and have purchased 5 others since, have had all service done here also and will continue to do so til I'm dead. I bought my first vehicle here in 1997 and have purchased 5 others since, have had all service done here also and will continue to do so til I'm dead. Always a great experience More

by thomasdeery Verified Customer Verified Customer

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Just a great place Every time I go to the dealer, I’ve been treated like I was a family member! Plus, sales and service has just been great ! Every time I go to the dealer, I’ve been treated like I was a family member! Plus, sales and service has just been great ! More

by kato819 Verified Customer Verified Customer

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Recall Call and got right in for a appointment they explain in detail what was going to happen to my truck and how long it was going to take Call and got right in for a appointment they explain in detail what was going to happen to my truck and how long it was going to take More

by dwaynerob Verified Customer Verified Customer

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recall Brian Gain was efficient in correcting the issue with the computer on our Jeep Cherokee. The job was completed in 45 minutes or less. I was very sat Brian Gain was efficient in correcting the issue with the computer on our Jeep Cherokee. The job was completed in 45 minutes or less. I was very satisfied with both the time frame and work. More

by globill4948 Verified Customer Verified Customer

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Great service staff Helpful service staff, fixed my truck on the first visit. Thank you, Thomas Dodge for listening to my concerns and servicing my vehicle quickly, keep Helpful service staff, fixed my truck on the first visit. Thank you, Thomas Dodge for listening to my concerns and servicing my vehicle quickly, keep up the good work!! More

by JEEPTEC Verified Customer Verified Customer

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