Brian "Griz" Grezenski | Page 21

Very Poor Customer Service My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid t My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid twice as much for good service, quality work, and honest, trustworthy handling of my situation at the beginning than receive free work and have the experience I had, not to mention the conflicts with Joel and having to grow exhausted in explaining the grievance . Patrick started the work order just fine, and so I did not start out with any warning signs, but then everything went down hill and I ended up having to go to Brian, the manager to address the issue. He offered some work at cost, which I was grateful, but not my goal. Even after this, the job I asked for was not done and I had to return the vehicle, due to poor communication skills by Joel. I received some of the work for free, but I did not go into this shop looking for a handout. I just wanted to have honest, quality work done and people return my calls in a timely manner. I had to repeatedly call back. I also explained to them that I had considered trading my truck in, but that I would not trust them for a sale. I am new to the area and made the wrong decision to trust the dealership as the best option. I should have shopped around, but I was sending my son in the truck back to school and did not have time to shop thoroughly. As I told Joel, upon leaving the shop, he needed to learn how to talk less and listen to the customer, and it would be better for everyone. I hope they will learn from my situation because I am sure a business cannot succeed with doing free work, and that is unfortunate. More

by janene316 Verified Customer Verified Customer

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Good experience Dena and CW were both very helpful and friendly.Talked withGriz and Matt also Chris was very helpful with the financing.Overall I was very pleased. Dena and CW were both very helpful and friendly.Talked withGriz and Matt also Chris was very helpful with the financing.Overall I was very pleased. More

by wrandy28 Verified Customer Verified Customer

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Friendly any easy to work with. Friendly and professional. A good car buying experience. Found car on line. Delearship contacted me promptly. They were very informative and helpful. Friendly and professional. A good car buying experience. Found car on line. Delearship contacted me promptly. They were very informative and helpful. Nice folks not overbearing is their sales More

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Great sales and finance staff! One of the best buying experiences I've had!! The staff was nice and friendly. I would definitely recommend sending my friends and family to Stan Mc One of the best buying experiences I've had!! The staff was nice and friendly. I would definitely recommend sending my friends and family to Stan McNabb! More

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Family Feel Everyone made us feel right at home! Such an easy process when buying our forever family car! We will definitely recommend this dealership to all our Everyone made us feel right at home! Such an easy process when buying our forever family car! We will definitely recommend this dealership to all our friends and family looking to buy a car! More

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very pleased! .They had exactly what I was looking for! Emily and the whole staff was great! They even promised FREE gas for life what a deal! .They had exactly what I was looking for! Emily and the whole staff was great! They even promised FREE gas for life what a deal! More

by barretint Verified Customer Verified Customer

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Expectations exceeded Thank you so much. From beginning to end, our experience was awesome. Matt did an amazing job, especially since we were communicating via phone/text f Thank you so much. From beginning to end, our experience was awesome. Matt did an amazing job, especially since we were communicating via phone/text for a week before we could make the drive. Everyone we encountered was great. I think I have found my new Chevy Dealer!! More

by Chorrocks Verified Customer Verified Customer

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Awesome personable sales person I walked in knowing nothing and Dena took the time to make sure she narrowed the search by things that where important to me. She also adjusted our s I walked in knowing nothing and Dena took the time to make sure she narrowed the search by things that where important to me. She also adjusted our seach based on my feedback on initial cars i saw. great personality able to appreciate my mother and I,'s banter. overall a 10 - will be buying my car from Dena More

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Very pleased I was very pleased with the communication with the employees at Stan McNabb Chevrolet. Their friendliness and quick responses convinced me to drive 4 I was very pleased with the communication with the employees at Stan McNabb Chevrolet. Their friendliness and quick responses convinced me to drive 4 hours one way to purchase our new truck. Thanks Emily Martin! More

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Did not disappoint Everyone was friendly, professional and personable. I would recommend this dealership and this sales team. Thank you Bud, Chris, Gris and Trey McNabb Everyone was friendly, professional and personable. I would recommend this dealership and this sales team. Thank you Bud, Chris, Gris and Trey McNabb for making this experience easy. More

by map1058 Verified Customer Verified Customer

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