Brian Jones

Greenway Kia West responded

Hi Jaquirac, Thank you for sharing your feedback. I’m glad to hear that Brian took good care of you and made sure your needs were addressed — he’ll appreciate the recognition. Since your rating was 3 stars, I’d like to understand what we could have done better during your visit. Please feel free to reach out to me directly so we can talk through your experience and make improvements where needed. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi DYORDANDP, Thank you for the great feedback. We are glad to hear that our team was quick, clear, and able to help you get the price you were looking for. Making the process simple and supportive is exactly what we aim for, and we appreciate you choosing Greenway Kia West. If you ever need anything or have questions about your vehicle, feel free to reach out anytime. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Marcia, Thank you for the great review and for choosing Greenway Kia West. We are glad to hear that our staff greeted you warmly and made your visit helpful from the moment you walked in. Creating a welcoming experience for every guest is very important to us. If you ever need anything in the future, our team is always here to help. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Tarrard, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear your experience was satisfying and that our team offered you a ride home while diagnostics were being completed. It is also great to know that your vehicle was ready the next day and that the final cost matched the estimate you were given. Clear communication and accurate expectations are very important to us. If you ever need anything on future visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jaddiel, thank you for the amazing review! We’re thrilled to hear that every visit to Greenway Kia West has been smooth and enjoyable. Our team works hard to deliver a hassle-free experience every time, and your continued trust means a lot to us. We look forward to seeing you again soon! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com