Brian Jones
Brian Jones at Greenway Kia West

Brian Jones

Service Advisor

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

4.8
176 Reviews
4.8

176 Reviews

Write a Review

176 Reviews of Brian Jones

January 16, 2026

Dealership Rating
Employee Rating

Excellent care and service I recommend him from promotion and accommodation. Good job Kia and its staff More

by GVCDUDE715
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 09, 2026

Dealership Rating
Employee Rating

Very friendly staff in the service department. A nice benefit to offer a ride home and back to pick up our vehicle. More

by Albert
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 13, 2026

Greenway Kia West responded

Albert, thank you for the great review! We truly appreciate you choosing Greenway Kia West in Orlando for your service needs. We’re glad to hear our service team was friendly and that the complimentary ride home and back was a helpful benefit. We look forward to taking care of you again at your next visit! — Mark Foster, Service Manager

January 03, 2026

Dealership Rating
Employee Rating

Had problems from the first day I bought the car. Also had two appointments canceled. The part that I've been waiting on was supposed to be in Tuesday or Wednesday I haven't gotten a update at all ve More

by nancyc1076
Recommend Dealer
No

Other Employees Tagged: Brian Jones

Jan 07, 2026

Greenway Kia West responded

nancyc1076, thank you for sharing this. I’m sorry you’ve had ongoing problems from day one, had appointments canceled, and then didn’t receive an update on the part you were told would be in by Tuesday/Wednesday. That lack of communication is frustrating, and it’s not the level of service we expect. Please email me directly at markfoster@greenwayauto.com with your best phone number, the RO/repair order number (if you have it), and the date of your last visit. I’ll look into the part status, the canceled appointments, and get you a clear next step. — Mark Foster Service Manager markfoster@greenwayauto.com

December 30, 2025

Dealership Rating
Employee Rating

Very courteous. Explained thigs to me thoroughly. Finished in a timely manner ! Very jeased. More

by brendaolivero55
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Jan 02, 2026

Greenway Kia West responded

Thank you, brendaolivero55, for the 5-star review! We’re glad our team was very courteous, explained everything thoroughly, and finished in a timely manner. We truly appreciate you choosing us and look forward to seeing you again. — Mark Foster, Service Manager

December 30, 2025

Dealership Rating
Employee Rating

Very professional He was very understanding, professional, helpful and he listened attentively to my situation More

by Nalenietilak
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Jan 02, 2026

Greenway Kia West responded

Thank you, Nalenietilak, for the 5-star review! We’re glad to hear your experience was professional, understanding, and helpful, and that our team took the time to listen closely to your situation. We truly appreciate you choosing us and look forward to assisting you again whenever you need anything. — Anas Lazaar, General Manager

December 27, 2025

Dealership Rating
Employee Rating

Was good, Gabriel torres was very nice and helpful oven Ivan that was a he Perdon that sells me the car came to check if everything is ok More

by CAROSIDE
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Dec 30, 2025

Greenway Kia West responded

Thank you, CAROSIDE, for the great feedback! We appreciate you choosing Greenway Kia West in Orlando. We’re glad to hear Gabriel Torres was very nice and helpful, and that Ivan followed up to make sure everything was OK after your purchase. Thanks again for trusting us—we look forward to helping you again! — Anas Lazaar, General Manager

December 25, 2025

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Employee Rating

Went to another dealership and they tried to sell me something I didn't need. Took it to your dealership and I had a great experience found the problem and didn't try to sell me anything extra. More

by mave33
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 27, 2025

Greenway Kia West responded

Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando. We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit. Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us! — Mark Foster, Service Manager markfoster@greenwayauto.com

December 24, 2025

Dealership Rating
Employee Rating

Everyone I dealt with that day was patient with me, and explained the process of getting my car fixed More

by jones.cherice
Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Dec 27, 2025

Greenway Kia West responded

Thank you for the 5-star review, jones.cherice! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re glad to hear everyone you worked with was patient and took the time to explain the process of getting your car fixed. Clear communication and a stress-free experience are exactly what we aim for. Thanks again for your trust—we look forward to helping you at your next visit! — Mark Foster, Service Manager markfoster@greenwayauto.com

December 19, 2025

Dealership Rating
Employee Rating

Brian was so terribly nice as well as being knowledgeable and honest. Thank you for everything. Give him a raise, he deserves it! Until next time- Happy Holidays More

by MANIACIX40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2025

Greenway Kia West responded

Thank you for the 5-star review, MANIACIX40! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re so glad to hear Brian was incredibly nice, knowledgeable, and honest—those are exactly the qualities we want our customers to feel every time they’re here. We’ll be sure to share your kind words with Brian and our leadership team. Thank you again for trusting us, and Happy Holidays—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

December 19, 2025

Dealership Rating
Employee Rating

Kia should have covered my horn as a ongoing issue. Instead of me having to use my extended warranty. Not sure if the dealership even tried to get kia to pay for it. 3 times my horn failed More

by Jeremythurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2025

Greenway Kia West responded

Hi Jeremythurston — I’m sorry you’ve had to deal with this repeatedly. A horn failing multiple times is a serious safety concern, and I understand why you’re frustrated about having to use your extended warranty. We’d like to review your repair history and confirm what was submitted and/or discussed regarding manufacturer coverage. Please email me directly at markfoster@greenwayauto.com with your VIN, the dates of the prior horn failures, and the best phone number to reach you. I’ll look into the documentation and follow up with you. — Mark Foster, Service Manager markfoster@greenwayauto.com

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