Brian Kang | Page 5

Want a high pressure buying experience? Look elsewhere! Steve Wergin was such a pleasure to work with throughout the whole process. I requested a test drive of a used vehicle and set a time and when I arriv Steve Wergin was such a pleasure to work with throughout the whole process. I requested a test drive of a used vehicle and set a time and when I arrived the car was out and waiting for me. I did not go in knowing of Gateway's philosophy of treating customers with respect and not being a typical car dealership, you know, the kind that make people cringe when thinking about buying a car. Instead, after the test drive, we talked about numbers for a half hour and I was not pressured into trying to run my credit or anything of that nature. I left the dealership with a quote (price/trade valuation) in hand. By the time I got home, Steve had recorded a video message and emailed it to me, thanking me for my time. I made another visit to the dealership to give the car a longer test drive and really figure out if it was the car for me and Gateway gladly accommodated. I then decided to purchase, spent 20 minutes filling out the credit app (a Thursday), asked Steve to run numbers on their end to see if they could beat the financing I secured and I would come in to purchase it on Saturday. On Friday, they followed up respectfully and offered their financing which worked better for me and I firmed up that I would be there at first thing Saturday for the closing. The day of the closing, it took all of 45 minutes, without a hard nosed tactic from finance (Zach) about the warranty and stuff. Honestly, I think buying a TV at a big box electronics retailer will get you harder sales pitches than Gateway will give ya. They truly know how to treat customers and they are not playing games like they are doing you a favor and they don't overpromise their position. On top of that, they have a comfy area for the kids to relax and some reptiles to keep them entertained. They do not (at least on the vehicle I purchased) give a warranty past the typical 3-month/3,000-mile powertrain that you see in Maryland but they also don't give any illusions that you are receiving anything more, either. If you are looking for a pleasant experience (like CarMax) but the cars are priced better, look to Gateway Subaru. The next time you are car shopping, think of Gateway, your blood pressure will thank you :) More

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top notch experience! From the time we entered the dealership and Lance Culver walked us through the whole process we can't say enough good things! We bought 2 cars at this From the time we entered the dealership and Lance Culver walked us through the whole process we can't say enough good things! We bought 2 cars at this dealership due to our confidence in the staff and the dealership itself! I highly recommend Lance and the dealership! More

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My best car buying experience ever!! Kyle(my Sales Rep.), Zach(Finance Rep.) and Brian & Wendy(Sales Managers) made it so easy to buy. I was in out in no time. This has to be my best Kyle(my Sales Rep.), Zach(Finance Rep.) and Brian & Wendy(Sales Managers) made it so easy to buy. I was in out in no time. This has to be my best buying experience EVER!! I you want to buy very nice pre-owned vehicle at a payment you can afford, this is the PLACE!! If you want No pressure and no B.S. come to Gateway Subaru!! More

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Repeat Customer This is the 3rd time buying cars from Gateway. Brain Kang, Zach and Wendy are very pleasant to deal with. I would recommend them to anyone. Kelly H This is the 3rd time buying cars from Gateway. Brain Kang, Zach and Wendy are very pleasant to deal with. I would recommend them to anyone. Kelly H. More

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Great Experience Usually when you buy a car you get stuck at the dealership for hours as they try to wear you down. None of that here. Don was upfront and honest about Usually when you buy a car you get stuck at the dealership for hours as they try to wear you down. None of that here. Don was upfront and honest about everything, the sales manager Brian was easy to deal with and the finance guy Zach got us in and out quickly. No pressure, honest, great deal on an Outback. We highly recommend Gateway. More

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Great 1st Experience at Subaru We just bought our first Subaru, and had the best car-buying experience we have ever had. Our salesperson, Jeff Little, was very professional, and no We just bought our first Subaru, and had the best car-buying experience we have ever had. Our salesperson, Jeff Little, was very professional, and not pushy at all. We had the same experience with the manager and finance. The original asking price was reasonable, so we did not need to haggle much, which is the most stressful part of car buying. Jeff reviewed all the features of the car with us several times, including going over highlights from the manual, which I believe is standard at Subaru dealerships. We would definitely shop here again. More

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No stone left unturned Jeff Little is the sales person you want to for all sorts of reasons: A. Quick and insightful response to my e mails. B. Thoughtful and intellig Jeff Little is the sales person you want to for all sorts of reasons: A. Quick and insightful response to my e mails. B. Thoughtful and intelligent reply to my question ( See C. for question ) C. Why should I make my purchase at Gateway Subaru ? D. Response covered all the bases More

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Great dealership Great friendly atmosphere. All employees present themselves in a highly professional manner. Have been dealing with Steve Wergin since the purchase of Great friendly atmosphere. All employees present themselves in a highly professional manner. Have been dealing with Steve Wergin since the purchase of my first Subaru in 2014 (am now on my 4th) and everyone in sales, service, and supporting functions have been awsome. Once worked for a competing organization and, based on this experience, know this to be a superior dealership that strives mightily to be the best of the best. And Steve Wergin is far and away among the best of the best. More

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Great car, great price, great service! Thank you Nick!! What started out as a bad day ended up a great one. Was making a trip to Annapolis (90 min. away) and soon after, the engine light comes on.....again. What started out as a bad day ended up a great one. Was making a trip to Annapolis (90 min. away) and soon after, the engine light comes on.....again. After sinking several thousands of dollars into the old girl, this was it. Missed the appt., put the car in the shop again for the 2 times in 3 weeks, and started looking for a new vehicle. Saw some good cars, but the price was just more than I was comfortable with. Then, my wife said "lets see what they have at Gateway Subaru." "Ah, good idea", I think to myself. Not 3 minutes later, BOOM, there is exactly what I want, and more, for a price 5k less than my other choices. Went down there and Nicolas came out to meet us in the rain, after a quick look over (had already gone over the many pictures on their website, took it for a test drive. Fantastic car! Traded in the "ole girl", gave us more than expected and gave us a great price that fit our budget perfectly. Had to wait for a little bit, and Brian gave us a set of headphone (made by Harmon/Kardon) for the wait. I have nothing but excellent things to say for the entire process, and the staff was amazing!!!! Thank you Gateway Subaru!! More

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Satisfied??? Jim Stein the sales person was awesome! He was helpful, very knowledgeable, and thorough. I would recommend him. Of course the final price quoted was Jim Stein the sales person was awesome! He was helpful, very knowledgeable, and thorough. I would recommend him. Of course the final price quoted was not the final price. I felt the "staff" (not Jim Stein) was dishonest in what was promised and then what was delivered. Typical car dealer antics. More

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