Brian Massoll
Brian Massoll at Volkswagen of Naples

Brian Massoll | Page 8

Dealer Principal

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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5.0
87 Reviews
5.0

87 Reviews

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87 Reviews of Brian Massoll

April 15, 2020

Dealership Rating
Employee Rating

Truly love this dealership. Juanpi and the team made the car buying experience so absolutely enjoyable and made sure that the whole process ran as smoothly as possible. More

by Jessica
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy , Ted Daly, Juanpi Sapiencia

Jul 17, 2020

Volkswagen of Naples responded

Jessica, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new VW! We're glad that you enjoyed working with Juanpi on your purchase! We look forward to seeing you in the future! Best Regards, VW of Naples "Delivering the Car and the Experience!"

March 25, 2020

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Employee Rating

Great Dealershio. Honest & Professional Recently purchased a Beetle convertible. Yesterday we leased a new Passat. This is my 3rd Passat. Joe's a great guy to deal with. The entire staff More

by Captmylv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt, Alyssa Franks , Joe Oliver, Louis Palmeri

Jul 17, 2020

Volkswagen of Naples responded

Captmylv, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new VWs! We're glad that you have continued to have a great experience with our team! We look forward to seeing you in the future! Best Regards, VW of Naples "Delivering the Car and the Experience!"

March 18, 2020

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Employee Rating

Atlas Sport Purchase I felt that the salesperson Ruben Glamyan was very knowledgeable about the product. He did not use any pressure tactics, and he insured that the entir More

by ticomoreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan , Louis Palmeri

Jul 17, 2020

Volkswagen of Naples responded

Ticomoreno, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new VW! We're glad that you enjoyed working with Ruben on your purchase! We look forward to seeing you in the future! Best Regards, VW of Naples "Delivering the Car and the Experience!"

February 09, 2020

Dealership Rating
Employee Rating

Great Experience Great deal, smooth process, excellent customer service! Great negotiations, fun and relaxed atmosphere, courteous and friendly. We got exactly what we More

by dmoisin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy , Ted Daly, Joe Oliver

Feb 28, 2020

Volkswagen of Naples responded

Dady & Monica, Thank you very much for taking the time to share your experience and for allowing us to earn your business. Congratulations on your new VW! It sounds like our team truly delivered the car and the experience for you during you visit! We hope you are enjoying your new car and look forward to seeing you again. Best Regards, Volkswagen of Naples "Delivering the car, and the experience!"

January 25, 2020

Dealership Rating
Employee Rating

Best car buying experience They sent me an email with 3 vehicles to consider with video inside and out. I told Brian the VW Passat in which I was interested and they had it pre More

by William M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Faulkner

Jan 25, 2020

Volkswagen of Naples responded

William, Thank you very much for taking the time to share your experience and for allowing us to earn your business. Congratulations on your Passat! It is awesome to hear your family has been loyal to the VW brand for quite some time. We hope your decision between the 3 vehicles wasn't too tough, but you made a great choice! We're glad you love it! Best Regards, Volkswagen of Naples "Delivering the car, and the experience!"

December 27, 2019

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Employee Rating

Professional experience from first phone call to the delivery of my new vehicle. My salesman was very accommodating, sent me all the information a requested via text during my work hours. Made it very e More

by Jerry Scotto
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy , Keith Ahearn, Marty Ingesoulian

Dec 28, 2019

Volkswagen of Naples responded

Jerry, Thank you very much for taking the time to share your experience and for allowing us to earn your business. Congratulations on your new VW! It is great to hear that our team helped you drive away in a new car with ease! We hope you are enjoying your new Tiguan and we look forward to seeing you! Best Regards, Volkswagen of Naples

November 05, 2019

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Employee Rating

Another excellent experience This is the 6th car i have purchased from this dealer. It is always hands down the best experience. Not a detail is missed. I recommend everyone of my More

by chris M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Ahearn, Juanpi Sapiencia

Nov 16, 2019

Volkswagen of Naples responded

Chris, Thank you very much for taking the time to share your experience and for allowing us to earn your business for a 6th time - wow! Congratulations on your new VW! It is great to hear that our entire team has worked hard to earn your respect and have continued to demonstrate our drive to deliver the car and experience for our clients. We hope you are enjoying your new ride and we look forward to seeing you again for a 7th! Best Regards, Volkswagen of Naples "Delivering the car and the experience!'

May 16, 2019

Dealership Rating
Employee Rating

New car purchase The friendliest staff easiest process to purchase a car, we really enjoyed our purchased and love our new car! We were in and out in less than 35 mi More

by Rodrigoroofing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Jay Roden

May 17, 2019

Volkswagen of Naples responded

Rodrigo, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new vehicle! We are so glad to hear that you enjoyed working with Jay & the rest of our team on your purchase! It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

March 06, 2019

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Employee Rating

MONEY COMES BEFORE SAFETY. ..leased a 2019 Tiguan SEL had two major engine stall-outs, broken door, broken blind spot monitoring within the first week..would not give me differe More

by kcc1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Micky Joy , Joe Oliver

Mar 06, 2019

Volkswagen of Naples responded

Ms. Conroy, Our team is disappointed that this is how you are left feeling. Despite our efforts, we are aware that not every customer will walk away happy. As we discussed with you, it is impossible to pursue lemon law or buy back when your vehicle has no memory of faults and we are unable to replicate your concern. We are and were happy to take all measures to resolve a problem with your car if one could be found. It was your choice to break the lease despite our managements recommendation against it. The financial repercussions of doing so were detailed and discussed with you. We apologize that your resolution was not satisfactory. Sincerely, VW of Naples

Mar 07, 2019

kcc1717 responded

I asked for a different VW vehicle because I was very shaken up and scared to drive this car again but VW of Naples would not do that either. You claim you were, "unable to replicate your concern," but what about the concern for the customer? I know that the 6-year warranty VW has is very expensive for dealerships, but when a new owner tells you that the engine stopped working, screen went black twice and one time almost resulted in a multi-car accident...why would you want to put them back into that same vehicle that only had 400 miles on it?? Every time I got into the car I felt like I was going to have an accident with the engine stalling/lagging anytime I put my foot on the gas from a full stop.Telling me, "That's cause it is a Volkswagen," is not comforting at all and I was told that numerous times. You could have worked something out with me, but you didn't it was get back in that car or pay out the lease....after leasing 3 Audis the last 10-years, I thought you would have wanted to remedy the situation, think about the person over the money.

January 26, 2019

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Employee Rating

Pleasure to do business with I usually hate buying cars; the haggling, the game with the sales manager, being held hostage for an afternoon. Well Volkswagen of Naples was an entir More

by Teddy’s mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Juanpi Sapiencia, Chuck Whitley

Jan 28, 2019

Volkswagen of Naples responded

Teddy's mom, thank you for taking the time to share your experience with us. Congratulations on your new vehicle - nice photo! We are glad you had an excellent time working with Juanpi, Chuck, & Alex on negotiating the perfect deal on the perfect car for you. It's all about the experience at this store. We'll be looking forward to continuing your loyalty in the years to come. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

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