"Got sold a lemon"
The initial car buying process was fine. I actually really liked my salesperson and felt like I got a fair price. However, they messed up the paperwork and I had to come back the next day to fix it. Not a big deal, just inconvenient. But, then after only 4 days, the brand-new car had some weird engine problems. Probably just a fluke, but who knows. I brought it in and DCH swapped it out for another new car same color/model/trim. All good, right? Nope. I drove the new, new car home, parked it in the garage, and went to sleep. The next morning, guess what? It won't start. It's 3 am, and I got to get to work. I tried everything, googled everything, even woke my wife up to help. Nothing I did worked. The car just would not start. I had to miss work (lose money) and at 7:00 am, I started putting calls into DCH. Initially, the people on the phone assumed I was incompetent and said stuff like, "you know you have to push the brake or it won't start." Seriously! I'd been up since 3 am googling this problem and looking for any possible solution.
So, how did this whole ordeal end? Well, turns out the aftermarket security system DCH installed requires a chip to be put in after purchase. Otherwise, the car won't start after the test drive. They simply forgot to install the chip after they detailed it. DCH sent someone out to my house around 8:30-9:00am and popped it in there. Voila, the car started. Still, a major pain in the butt and had to miss work, but at least my car works. Side note, DCH has not done anything to compensate me for the major inconvenience. I feel weird asking and I won't, but they definitely should do something.
"Helpful Honda guys"
- Happy Honda owner
While the typical 4 hour time frame to purchase a vehicle is annoying, Cody and Brian went out of their way to help me find the right car for the right price. They truly are the helpful Honda guys!
"Completely satisfied "
- Villanueva, Edison
I have an excellent experience in this dealership. Great customer service and friendly people that welcomes you.l was very happy and satisfied of the help I need to get the monthly payment I desire and they even made it lower. Thank you so much.
They went above and beyond what i expected.
Went in to get a loan to buy of my lease and walked out with a brand new car at an amazing rate!