Brian Peterson | Page 2

My experience with Brian was fantastic! He was attentive to my questions and had a quick follow up for all my needs throughout the two week duration that I was using their service. He is ve He was attentive to my questions and had a quick follow up for all my needs throughout the two week duration that I was using their service. He is very professional and knowledgeable. I would definitely go back there for service again. More

by ivonnecorrea1720 Verified Customer Verified Customer

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the guys are always nice. the wait time is moderate. the most important is that they do a good job with the car, it shows no technical issues in between the services. the wait time is moderate. the most important is that they do a good job with the car, it shows no technical issues in between the services. More

by allenmur16 Verified Customer Verified Customer

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bad customer service, information provided was not accurate or incorrect. Hans very disrespectful talked bad about the insurance company and even suggested that the billed amount to the insurance was accurate or incorrect. Hans very disrespectful talked bad about the insurance company and even suggested that the billed amount to the insurance was over if what they actually did in my car More

by LORIS.ASSEF001 Verified Customer Verified Customer

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Okay ,but not call me ent time when my car ready but is okay thanks okay thanks More

by aridio1000carros Verified Customer Verified Customer

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It's clear that the staff at Lexus of Pembroke Pines Collision Center Dept, takes great pride in their work and genuinely cares about the satisfaction of their customers. This level of dedication and p Collision Center Dept, takes great pride in their work and genuinely cares about the satisfaction of their customers. This level of dedication and professionalism is what sets them apart from other dealerships and service centers More

by amart71 Verified Customer Verified Customer

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Problem with billing. No one ever calls back. Left messages for Managers and property damages person. Never a return call and i prepaid in anticipation of insurance reimb No one ever calls back. Left messages for Managers and property damages person. Never a return call and i prepaid in anticipation of insurance reimbursing me. More

by SERENDIPITY4USA Verified Customer Verified Customer

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Great services provided by Andres and the finance manager... it is worth mentioning that Lexus of Pembroke Pines knows how to please its customers. manager... it is worth mentioning that Lexus of Pembroke Pines knows how to please its customers. More

by ttsbrow Verified Customer Verified Customer

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Repair process took over a month and there were unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the lev unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the level they should be at. More

by LAUREN K Verified Customer Verified Customer

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Great customer service and very please environment . Easy to call and make appointments for service Easy to call and make appointments for service More

by CORINA305 Verified Customer Verified Customer

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I’ve been a participatory customer since 2016 when I purchased my 2013 ES350. My experience throughout the purchase process was exceptional! My Sales Rep, Mr Irv Smith was totally professional, knowled purchased my 2013 ES350. My experience throughout the purchase process was exceptional! My Sales Rep, Mr Irv Smith was totally professional, knowledgeable about the product and verbally simplified every aspect of the purchase process. Having been a Corporate Sales Representative with Xerox as well as the Illinois State Lottery I am “always evaluating another individual who is selling as opposed to providing a committed service opportunity for the prospective buyer”! I’m a very good effective listener and if I don’t find the same skill set incorporated in the service provider’s presentation I don’t have much confidence in the person or the vendor. Mr Smith’s ability to make me feel like he had my best interest in his manners of delivery was beyond the scope of what is normally seen in the exchange during the selling transaction. In addition to the amiable interaction between the two of us on our initial meeting, Mr Smith has continued to avail himself as an asset in my overall relationship with Lexus of Pembroke Pines. Another honorable mention encounter that I had during the purchase process was the interaction between me and the Finance Consultant whose name escapes my mind right now but he left a very positive impression with me when he diligently explored every option to make me comfortable with his recommendation for the financial instructions that was willing to offer me the most reasonable payment obligations. Since that time I have been fortunate to have Melissa Ho as my Service Consultant. She has been nothing less than exceptional when overseeing my service needs. Just recently I had some body work done at the Collision center and my representative there named Zoe was also outstanding in her care for the repair of my vehicle. Lastly, when I was there a couple of days ago I had a concern about an issue that was brought to my attention when I arrived. I spoke with Jose, the service manager and Mr Smith, and I felt very confident that Lexus of Pembroke Pines lives up to the standards of care for their customers that coincides with their advertised attest ment of being the provider of the highest level of quality that one could expect from an Auto Dealership. Thanks and keep up the good work!!! Melvin Baskin More

by Melbaskin1 Verified Customer Verified Customer

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