Brian Santos
Brian Santos at Empire Ford Inc.

Brian Santos | Page 2

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.6
30 Reviews
4.6

30 Reviews

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30 Reviews of Brian Santos

May 05, 2026

Dealership Rating
Employee Rating

Service is speedy and attentive. Work was completed in a very timely manner. I appreciate the dependable staff. More

by Richard.Eckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

May 07, 2026

Empire Ford Inc. responded

Thank you for your kind words Richard. We look forward to seeing you again soon!

April 19, 2026

Dealership Rating
Employee Rating

Absolutely professional . Sales person "T"followed up twice. Once with helping me out with remote start and another time made it convenient in NB dealership for obtaining my More

by frankkochanjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: T Martinez sales

Apr 22, 2026

Empire Ford Inc. responded

Thank you for the 5-star shout-out! We’re so glad to hear that 'T' took such great care of you. We pride ourselves on sticking by our customers long after they drive off the lot, so it’s awesome to know the remote start help and the registration process were seamless for you. Enjoy your new ride!

April 13, 2026

Dealership Rating
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Sold me a car with bad brakes. Brought it back, they had for 3 days & still didn’t fix correctly. Made another appointment to drive with tech, I showed up and was told they didn’t More

by rgrstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Did

Apr 14, 2026

Empire Ford Inc. responded

Dear Roger, As you know, Rob Collins, the GM has contacted you and made arrangements for you to take your vehicle on a test drive with one of our Service technicians we can address this issue for you. Hopefully we can get to the bottom of this for you and fully resolve your concern. Thank you.

April 07, 2026

Dealership Rating
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why do i have write 15 words about this dealershipand your counting the words really More

by michaelhooley
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

April 04, 2026

Dealership Rating
Employee Rating

They were short handed of mechanics but managed to complete the workwith a little extra time More

by baer123
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Bessette , Drew Bailey, Ashley Couto

March 29, 2026

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Employee Rating

Efficient, friendly and car is redelivered clean. Brenda is great to deal with.when scheduling service. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenda Riley , Ashley Couto

March 28, 2026

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Very professional always answer all my questions. The maintenance or any other work performed on my vehicle is done quickly. More

by DWDONAGHY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 21, 2026

Dealership Rating
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Easy to get appointments. Employees are friendly and polite. Always pushing for new services to be completed (sad). I have been suggested services only to check other garag More

by joe9457
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Alexia Perez

March 15, 2026

Dealership Rating
Employee Rating

It was pretty quick for the works package and service advisors were right on top in making sure everything went smooth More

by Bowhuntermark
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 08, 2026

Dealership Rating
Employee Rating

Brian at Empire Ford in New Bedford is always a pleasure to work with. He listens closely to my concerns, communicates clearly so there are no surprises and goes out of his way to accommodate my schedule. More

by NOEMAIL37
Service Price Transparency
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Recommend Dealer
Yes

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