Brian Santos | Page 3

Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cabin filter replacement. The tire rotation was not done and and I had no washer fluid and not even a little was replaced. Makes me question if any of the other things were checked re “the works package”. I did advise Service Advisor Brian Santos of my disappointment and he was apologetic and did the best he could in regards to making it right ie, gift card to come back and get tires rotated for the inconvenience as I reside 32 min away. Brian indicated he would speak to the technician again. All I ask is it is used as a teachable moment and for the technician to work on it like it was his own vehicle. Again, Brian was great to deal with but sadly this is the the first time I felt disappointed on the service of my vehicle. I am willing to return due to Brian being sincere and apologetic. He also indicated he will personally check the vehicle after service before handing the keys back to me. More

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They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily Verified Customer Verified Customer

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My sales person kevin gave the the best purchasing experience I could ever ask for but service needs some work with they’re public relation skills experience I could ever ask for but service needs some work with they’re public relation skills More

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