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Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer | Page 10

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
165 Reviews
4.9

165 Reviews

Write a Review

165 Reviews of Brian Shafer

March 28, 2024

Dealership Rating
Employee Rating

Excellent service, easy in and out, fast and thorough, I highly recommend them to everyone More

by JANSCHRIM
Recommend Dealer
Yes
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Mar 29, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

March 26, 2024

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Employee Rating

Appreciated service and support. Thank you was prompt, communicated, and quickly executed service on the vehicle More

by MARYRDOTSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Petty, Vince

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Mar 27, 2024

Shottenkirk Acura Huntsville responded

MARY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

March 23, 2024

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Employee Rating

Great customer service and speedy oil change! Thank you Acura. They have been much better than the other Acura dealerships I have dealt with previously. More

by haleybussey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

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Mar 25, 2024

Shottenkirk Acura Huntsville responded

haley, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 22, 2024

Dealership Rating
Employee Rating

Service was good and I have always recommended in the past. However, management has made the decision to charge a 3% fee on card transactions - including debit cards. This is totally unacceptable! Now th More

by MAILSISCO89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

March 15, 2024

Dealership Rating
Employee Rating

From the moment I pulled into the service, Brian was the utmost help with getting me checked in and shown to the waiting area. Within the hour I was being shown back to my car and sent on my way. More

by cxavier.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 18, 2024

Shottenkirk Acura Huntsville responded

cxavier, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 15, 2024

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Employee Rating

It has always been a good experience for me. No waiting on my maintenance service! More

by brendacavazos8702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 18, 2024

Shottenkirk Acura Huntsville responded

brenda, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

March 15, 2024

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Employee Rating

Brian was very nice and professional. Easy to talk to and gave me all my options and let me decide things without trying to oversell anything. More

by PAIGE.COCKRUM25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2024

Shottenkirk Acura Huntsville responded

PAIGE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

March 09, 2024

Dealership Rating
Employee Rating

Great overall experience. Our salesman (Travis) did an outstanding job in finding us a vehicle that was within our budget and met our needs. We’ll definitely purchase another More

by LEE.DAVIDSON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison, Kohler Damson, Travis Vincent , Jason Petty

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Mar 10, 2024

Shottenkirk Acura Huntsville responded

LEE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

March 08, 2024

Dealership Rating
Employee Rating

The service department is very good and getting a ride home and picked up later helps a lot! More

by AMYEPPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Mar 10, 2024

Shottenkirk Acura Huntsville responded

AMY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 08, 2024

Dealership Rating
Employee Rating

Prices are higher than Montgomery. Service was performed as scheduled. Facilities were clean and waiting area was nice. More

by TPOPEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

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Mar 10, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

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