Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer | Page 11

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
165 Reviews
4.9

165 Reviews

Write a Review

165 Reviews of Brian Shafer

March 06, 2024

Dealership Rating
Employee Rating

Dedicated service department staff worked long and hard to determine my electrical problem and make the required repair. More

by PAUCF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 06, 2024

Dealership Rating
Employee Rating

Great Service, the service was great and speedy. Service team was excellent team and awesome. More

by BIGHARRYFISHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

March 06, 2024

Dealership Rating
Employee Rating

Vince (my salesman) was very knowledgeable about the MDX I was purchasing. I liked his salesmanship. The young man that went over my warranty and options to purchase additional warranty’s was very pr More

by RAKYLE85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kennie Conley, Travis Vincent , Ben Boles, Jason Petty

Mar 07, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

March 05, 2024

Dealership Rating
Employee Rating

Amazing quick service. They gave my car a wash before they gave it back to me which I thought was super cool thank you guys! More

by JASONCP123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison, Kennie Conley, Kohler Damson , Andrew Austin, Jason Petty

Mar 06, 2024

Shottenkirk Acura Huntsville responded

JASON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 29, 2024

Dealership Rating
Employee Rating

Alan is always amazing. I could not be happier with the recent service I received at Shottenkirk Acura Service! My car unexpectedly had an electrical issue and Alan had it e More

by T Anderson
Recommend Dealer
Yes

Other Employees Tagged: Alan Cornelison

February 23, 2024

Dealership Rating
Employee Rating

Brian and the service department surpassed my expectations. We had an appointment but arrived 15 minutes early. Brian quickly explained what the service entailed and we were in/out in about 30 mi More

by WNEVANSJR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tommy Calhoun

Feb 26, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 12, 2024

Dealership Rating
Employee Rating

Alan is great! He explains my service and the. cost prior to actually doing the service More

by SUSANMCDONALD.OT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison, Kennie Conley, Kohler Damson , Andrew Austin, I did not interact with anyone other than Alan

Feb 13, 2024

Shottenkirk Acura Huntsville responded

SUSAN, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 12, 2024

Dealership Rating
Employee Rating

Thankful to have Brian at the Acura Dealership. He always makes sure that my car is serviced correctly before giving it back. And always explains enough, so that I understand. More

by ANGELMHENDRIX17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Shottenkirk Acura Huntsville responded

ANGEL, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 08, 2024

Dealership Rating
Employee Rating

I have had a great experience each time I've gotten service. The staff and appointments are always very prompt, I'm kept well informed on my vehicles progress, and service gentlemen are extremely knowl More

by JEFFREY.ROBINSON618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison

Feb 09, 2024

Shottenkirk Acura Huntsville responded

JEFFREY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

February 06, 2024

Dealership Rating
Employee Rating

it took three times to fix my flat tire. they were all very nice, but i had to bring the car back multiple times More

by ROBVANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Shottenkirk Acura Huntsville responded

ROB, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Acura Huntsville

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