Check out Brian Shafer's reviews on DealerRater

April 14, 2024

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Great customer service. Very friendly and prompt. Was very knowledgeable about the product recall. Will be back. Very friendly and prompt. Was very knowledgeable about the product recall. Will be back. More

by HUEYSGIRL

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Travis answered a lot of questions I had about the new RDX.

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Apr 15, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 13, 2024

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They are quick and friendly; and I don't feel hard sold when I'm in there. Love the free water and snacks too!! when I'm in there. Love the free water and snacks too!! More

by JJLEVIER

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 15, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 11, 2024

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Upset I was not notified of 3 percent upcharge for using credit card prior to servicing I would have appreciated an email or call first I have spent over $1000 this year alone on service please refund my e credit card prior to servicing I would have appreciated an email or call first I have spent over $1000 this year alone on service please refund my extra charges More

by HUGHESDONNA55

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

No

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Apr 12, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-670-8180 and ask for one of our managers.

April 09, 2024

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Everyone is very professional and helpful. I have Dr appts so they make sure I have a car to drive. I have Dr appts so they make sure I have a car to drive. More

by KATHYLEAVITT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Apr 10, 2024 -

Shottenkirk Acura Huntsville responded

KATHY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 08, 2024

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We appreciate the service we get from this dealership. Service is good but price is high. Service is good but price is high. More

by PHILLAROB

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

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Apr 08, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 07, 2024

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Took great care of and had us on our way quickly. Was able to provide us a loaner to go eat while car was being worked on which was greatly appreciated Was able to provide us a loaner to go eat while car was being worked on which was greatly appreciated More

by JEFFALDER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Apr 08, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

April 01, 2024

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Employee Rating

Brian, very professional in explaining problem with blind side sensor where paint thickness exceeded maxium microns. side sensor where paint thickness exceeded maxium microns. More

by MI2GER37

Verified Customer

Recommend Dealer

Yes

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Apr 02, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 01, 2024

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Quick quality service Very responsive and timely with any service issues. Nice clean car after being serviced any service issues. Nice clean car after being serviced More

by SMJMRMZM

Verified Customer

Service Communication

Recommend Dealer

Yes

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Apr 02, 2024 -

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 31, 2024

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Brian was really good following through with getting the part for my car. Much appreciated! part for my car. Much appreciated! More

by BOBBYO151

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Apr 01, 2024 -

Shottenkirk Acura Huntsville responded

BOBBY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 29, 2024

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Very professional and friendly. Got us in and out in less than 2 hours. Highly recommend. Got us in and out in less than 2 hours. Highly recommend. More

by Jason Mahathey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kohler Damson

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Mar 31, 2024 -

Shottenkirk Acura Huntsville responded

Jason, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!

Brian Shafer | Page 9

Service Advisor

Shottenkirk Acura Huntsville

165 Reviews of Brian Shafer

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