Excellent.
Everything I needed was taken care of, even tho I asked for something to be looked at that I only thought of on the way there. ( cost me a lot more,
Everything I needed was taken care of, even tho I asked for something to be looked at that I only thought of on the way there. ( cost me a lot more, but needed)
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by MAPFARR
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2023 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!
Brian was very helpful and kind.
Service was performed quickly. Will be back for next service.
Service was performed quickly. Will be back for next service.
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by CRAIGFAMILY41
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Julie Feld, Peyton
Dec 26, 2023 -
Shottenkirk Acura Huntsville responded
Craig, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great service in a timely manner.
Lounge was clean and was a pleasant waiting area.
Lounge was clean and was a pleasant waiting area.
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by SARAHCGAMBLE
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2023 -
Shottenkirk Acura Huntsville responded
SARAHCGAMBLE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
My wife thinks they are super nice and provide great
service and the gentleman walked her to her car
service and the gentleman walked her to her car
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by TAB070854
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2023 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!
Great customer service, courteous and professional!
Service dept was very clean and nice area to wait for your car
Service dept was very clean and nice area to wait for your car
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by MECLARK72
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2023 -
Shottenkirk Acura Huntsville responded
MECLARK, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Exceptional service.
Courteous and friendly staff. Timely, informative and knowledgeable! Easy to make an appointment
Courteous and friendly staff. Timely, informative and knowledgeable! Easy to make an appointment
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by DAWGDOUG65
Verified Customer
Verified Customer
Dec 10, 2023 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!
Dropped off my 2023 Integra with little issue.
I was offered a shuttle ride home. Sat in the waiting room. After an hour, I realized my car was not in the shop but sitting outside. I thought m
I was offered a shuttle ride home. Sat in the waiting room. After an hour, I realized my car was not in the shop but sitting outside. I thought maybe they were waiting to speak to technical support. After a total of 2 hours, I asked about the shuttle. I was told they would have it here in 10 minutes. Then I was told my car was actually ready if I wanted to take it. Multiple people came in after me and left before I did. Few to no updates are provided, which is typically for this dealership and service center.
They were not able to fix the software issue and said that it needed an "Over-the-Air" update, which should be coming out soon.
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by SGTRHOADS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cheyenne Moon, Randy Pettway
Dec 05, 2023 -
Shottenkirk Acura Huntsville responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-670-8180 and ask for one of our managers.
Great experience and great mechanics.
Everyone at the dealership is very friendly, approachable, and knowledgeable. Thank you.
Everyone at the dealership is very friendly, approachable, and knowledgeable. Thank you.
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by GUI.MAN
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Shottenkirk Acura Huntsville responded
GUI.MAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!
As usual, I had a great experience at Scottenkirk Acura.
The service is always excellent and quick!
The service is always excellent and quick!
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by ADAMWIDGER
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Shottenkirk Acura Huntsville responded
ADAMWIDGER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Acura Huntsville!
Alan met me on arrival.
Asked good questions. Additionally, and much appreciated, answered all of my questions related to this visit and future visits. Alan, in my opinio
Asked good questions. Additionally, and much appreciated, answered all of my questions related to this visit and future visits. Alan, in my opinion, is a valuable employee.
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by LROSSSSB
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Shottenkirk Acura Huntsville responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!
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