Poor communication with me concerning license plate tags.
On December 21 I was told I would receive a call back. Hours later when no call came I needed to pass by the dealership myself.
On December 30 I wa
On December 21 I was told I would receive a call back. Hours later when no call came I needed to pass by the dealership myself.
On December 30 I was told I would receive a call back. No call ever came.
Still without plates and without timeline.
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by george.mignosi
Verified Customer
Verified Customer
Jan 02, 2025 -
Legend Porsche Audi VW responded
Hello George, we sincerely apologize for the delay you have experienced with us. Unfortunately the service that does our out-of-state motor vehicle paperwork has been closed for the holidays. We acknowledge this should have been communicated to you sooner and take responsibility for the lack of communication. Our team is working diligently to get you these license plate tags, and we apologize once again for the inconvenience. If you have any further questions, please call us or email us directly at customercare@legendautogroup.com. Have a good week, a happy new year, and drive safe. Rep: Legend VW
Appreciate for professional service
Brian was always
available for any questions and also happy to assist
available for any questions and also happy to assist
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by WALTERLAZO69
Verified Customer
Verified Customer
Other Employees Tagged:
Ivy Feinsilver
Dec 27, 2024 -
Legend Porsche Audi VW responded
Hello Walter, thank you for your wonderful review! We're delighted to hear Brian always provides you with amazing service. We appreciate the positive feedback about our team and thank you for choosing Legend Volkswagen. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Deceptive Sales - Took my car Back told me zero excess
ware and tare (5000 miles under limit). $1700 in damages - car inspected 3 weeks after surrender and apparently there was theft involved because the
ware and tare (5000 miles under limit). $1700 in damages - car inspected 3 weeks after surrender and apparently there was theft involved because the owners manual was missing at inspection but not drop off.
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by marcfrank89
Verified Customer
Verified Customer
Dec 26, 2024 -
Legend Porsche Audi VW responded
Hello Marc, we sincerely apologize for any inconvenience you experienced regarding the bill on your lease return. The inspection process is conducted by an independent third-party service, which unfortunately limits our ability to intervene directly. We truly wish we could provide further assistance. Thank you for your understanding. Have a good week & drive safe. Reach us at customercare@legendautogroup.com. Rep: Legend VW
Megan was always a step ahead and delight to work with.
She worked tirelessly to get me the exact details I wanted while going above and beyond to make the process easy (even including things she didn't ha
She worked tirelessly to get me the exact details I wanted while going above and beyond to make the process easy (even including things she didn't have to do).
10/10 would recommend again. She's a superstar!
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by joseph.f.delaney
Verified Customer
Verified Customer
Dec 09, 2024 -
Legend Porsche Audi VW responded
Hello Joseph, thank you for your wonderful review! We're thrilled to hear your positive feedback about Megan. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup
Best reliable & professional service
Every things that
have been promised was delivered and good updates on delivery
have been promised was delivered and good updates on delivery
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by CALLISAAC
Verified Customer
Verified Customer
Dec 04, 2024 -
Legend Porsche Audi VW responded
Hello, thank you for your amazing review! We're thrilled you had a professional and pleasant experience with our team. Thank you for choosing Porsche Amityville and for taking the time to review us, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup
Excellent dealership great service Brian is very helpful
and knowledgeable received my new car as promised
and knowledgeable received my new car as promised
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by kurtabele
Verified Customer
Verified Customer
Dec 02, 2024 -
Legend Porsche Audi VW responded
Hello Kurt, thank you for the amazing review! We're delighted Brian made your sales experience with us a pleasant one. Thank you for taking the time to share your feedback about our team, we appreciate it. Thank you for choosing Legend Volkswagen and enjoy your new ride! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Brian was such a pleasure to deal with.
He made the entire process fast and easy.
The entire experience, from the initial phone conversation with my husband to the moment of driving of
He made the entire process fast and easy.
The entire experience, from the initial phone conversation with my husband to the moment of driving off the lot in my new car, was nothing less than perfect.
I already recommended Brian to friends and family.
Ivy Feinsilver in finance was also great to deal. Everything was explained and quick
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by rachelverity08
Verified Customer
Verified Customer
Other Employees Tagged:
Ivy Feinsilver
Nov 12, 2024 -
Legend Porsche Audi VW responded
Hello Rachel, thank you for your amazing feedback! We're delighted both Brian and Ivy made car shopping with us pleasant and easy. Our aim is to make the sales process as seamless as possible and we appreciate your wonderful recommendation. We will pass along the kind words to our team! Thank you for choosing Legend Volkswagen and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
They not offer me car to drive and also I asked the
sales person did you have Volkswagen Atlas six cylinders he told me he they’re not make anymore. Only four cylinders does not true.
sales person did you have Volkswagen Atlas six cylinders he told me he they’re not make anymore. Only four cylinders does not true.
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by SALRUMIJA2017
Verified Customer
Verified Customer
Oct 28, 2024 -
Legend Porsche Audi VW responded
Hello, we are disappointed to hear about your experience with our team. We would like to apologize that you were not offered a test drive. Customer satisfaction is always our number one priority and we apologize if we fell short. Regarding the information you received about the Volkswagen Atlas, we believe there may have been a miscommunication. The Volkswagen Atlas is no longer made with a six cylinder engine and 2024 models and beyond only offer a four cylinder engine. If there is any way we can further assist you, please don't hesitate to call us directly or reach us at customercare@legendautogroup.com. We wish you the best of luck in your car search. Have a good week & drive safe. Rep:Legend VW
Great Service and very smooth transaction I will refer
them to my family and friends
them to my family and friends
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by TNTNY21
Verified Customer
Verified Customer
Other Employees Tagged:
Ivy Feinsilver
Oct 24, 2024 -
Legend Porsche Audi VW responded
Hello Kanwarpreet, thank you for your wonderful review! We're thrilled our team made your sales experience with us pleasant and easy. We appreciate the recommendation and thank you for choosing Legend Volkswagen! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Very ProfessionaI, no pressure, easy to work with.
Had a good experience with both sales and service. Brian has taken good care of my family on my last 2 automobile purchases. Always there to answer a
Had a good experience with both sales and service. Brian has taken good care of my family on my last 2 automobile purchases. Always there to answer any questions I have both before and after purchase.
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by markis209
Verified Customer
Verified Customer
Oct 11, 2024 -
Legend Porsche Audi VW responded
Hi Mark, thank you for your incredible review! We're thrilled our team has made both your sales and service visit with us pleasant and easy. We appreciate the wonderful feedback and we'll be sure to pass along the kind words to Brian and our service team. If you need anything in the future, we are here for you! Have great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
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