Brian Skelton | Page 9

Bought a forester wilderness here with 1800 miles. Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings. The car arrived in the week and he told me it was pristine! When we drove from Orlando to pick up the car, it was full of scratches on the rear and side of the bumper. Wasted my time driving all the way. I also told them to submit my credit app to a credit Union during the week before we picked it up so we could get a better interest rate. They did not do what I requested. Their excuse was the credit Unions are closed on Sunday but they had all week to do it! The manager Frank agreed to have the rear bumper sprayed. So again we drive back the following Sunday to pick up the car. We arrive and the car is filthy dirty. It has not been detailed. It’s full of dust from the body shop. The interior is dirty from the previous owner. At this point I’m really frustrated and annoyed. I speak to the front desk sales managers and we agree to them sending me a $500 check. We take the car away. Two weeks pass and no check has arrived. No follow up on how we are liking the car or anything of that matter. I call the dealership and nobody knows anything about the check but they tell me they will get it sent! 🤦🏻‍♂️🤷🏻‍♂️ This is a Lokey dealership and it’s clear to me they only care about one thing and that’s your money! We got absolutely no discount on the vehicle. Do you know they charge $1800 recon fee and $899 dealer fee. You don’t need to recon a car with 1800 miles! It’s basically extortion so they can take as much money from you as possible! We never ever received the check! Stay far away from this dealer!!!! Dishonest extortionists!!!! More

by Greg K Verified Customer Verified Customer

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Very friendly and helpful. Exceeded all expectations! Will be going back for alll my Subaru needs. Exceeded all expectations! Will be going back for alll my Subaru needs. More

by shawnaday2016 Verified Customer Verified Customer

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The guy are great always keep my truck right . it a shame that I own a Ford and I got to take it to a Subaru dealer to get the work done correctly. it a shame that I own a Ford and I got to take it to a Subaru dealer to get the work done correctly. More

by GARYTAN2003 Verified Customer Verified Customer

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Spencer delivered excellent customer service. He listened to my car needs and brought timely resolution. The entire team truly works together. He listened to my car needs and brought timely resolution. The entire team truly works together. More

by dottiemann Verified Customer Verified Customer

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very outstanding, great service, waiting area was exceptional. the service managers were super helpful. highly recommend exceptional. the service managers were super helpful. highly recommend More

by ampmcleaning2 Verified Customer Verified Customer

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Friendly salesman Chris is knowledgeable and courteous. Service department is excellent. Facility is clean and comfortable. Service department is excellent. Facility is clean and comfortable. More

by RJR21 Verified Customer Verified Customer

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Excellent service as always friendly staff and courteous, a honest dealership that does not try to push unnecessary services , a rare occurrence these days 5 stars plus, thank you a honest dealership that does not try to push unnecessary services , a rare occurrence these days 5 stars plus, thank you More

by stereoking1960 Verified Customer Verified Customer

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Service is excellent and the technician ate friendly and coffee and donuts make the wait pleasant coffee and donuts make the wait pleasant More

by peggy.a.leblanc Verified Customer Verified Customer

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Great employees and services. Good customer service and support. Would recommend Subaru of New Port Richey, Fl to my friends and family. Keep up the good work Good customer service and support. Would recommend Subaru of New Port Richey, Fl to my friends and family. Keep up the good work More

by cucofont Verified Customer Verified Customer

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Good people great job always thanks guy’s Good people great job always thanks guy’s very much great job always thanks guy’s very much More

by Soaresjoseph1 Verified Customer Verified Customer

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