Brian Smith | Page 55

Kind staff, always interested in ensuring their guests (customers or not) are taken care of and provided any information necessary. Long time service customer, and a happy one at that. (customers or not) are taken care of and provided any information necessary. Long time service customer, and a happy one at that. More

by kweisel Verified Customer Verified Customer

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excellent service The service adviser is the best adviser that I have ever worked with in all the years that I have owned a car (55 years). The service adviser is the best adviser that I have ever worked with in all the years that I have owned a car (55 years). More

by Smumbro Verified Customer Verified Customer

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Amazing so professional and so direct. Love the service! Had the car in and out in a timely manner. Called through out the service with updates! Had the car in and out in a timely manner. Called through out the service with updates! More

by cgs719 Verified Customer Verified Customer

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My car salesman and tech guy were great and I really appreciate the work they put in to try and find the best deal for the situation I was in. They were knowledge and attentive to my needs as a customer appreciate the work they put in to try and find the best deal for the situation I was in. They were knowledge and attentive to my needs as a customer. I had to give up my Tacoma due to a move overseas where I couldn't take it. I didn't want to sell, but downsizing was my only option...but the sales rep worked me through a good plan and set up with a VW Golf. There are a few things I didn't appreciate though, and it was my coordination with the finance rep (can't find name in list below to rate). While he seems to be a nice enough guy, I felt he was very aggressive with his sales tactics and didn't seem to understand my situation, which could have been solved if he talked to the sales rep before having me sign contracts. It felt like I was being extremely pressured into buying the gap insurance by using fear tactics as leverage to get me to buy. Things like saying my safety was on the line and I could get in real trouble financially if I don't buy (even though I'm confident my insurance USAA would easily take care of me) If he had taken the time to know how hard it was for me to sell my truck, I think he would have done better with his sales portion. I ended up regretting buying the gap insurance after leaving the dealership, and the only reason why I caved was to get him to stop pressuring me to buy. It did not make me feel good at the end of the day. Also, after the purchase of my car and I was cleaning out my truck, I noticed a huge scratch on the left passenger door. I had rinsed off my car that morning and it was not there during that time. Somewhere in the process of the sale, my truck got dinged and that is frustrating. I just hope it didn't affect my final sale. Lastly, I've had to take my new car to the shop already because Android auto would not work and there was an issue with the display hud. Now it is in the shop for at least two more days. The people in the service department where great to work with though, and they are doing everything they can to get my car working again. Overall, everything was a pretty good experience...just some frustrating moments with finance and the car display not working. More

by koski306 Verified Customer Verified Customer

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Excellent Service The Team at Oklahoma City Volkswagen are always great to work with! They sincerely care about their customers and the work they are doing. I have no d The Team at Oklahoma City Volkswagen are always great to work with! They sincerely care about their customers and the work they are doing. I have no doubt, that their commitment to their customers and the quality of work is the reason that they have been there for years (I have worked with the same service advisor for 20 years!) and will continue to be there. Thank you for your great work! More

by BR4D4D Verified Customer Verified Customer

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As always, service was excellent. Brian is a shining star and kept me posted the entire way. Thabk you to all involved. I’ll be back and kept me posted the entire way. Thabk you to all involved. I’ll be back More

by KATBERRY75 Verified Customer Verified Customer

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Great service and detailed specific Friendly, thorough, quick and reliable! I had to early bird drop (before 7:30am) which is very easy to do BTW. I left several specific items to chec Friendly, thorough, quick and reliable! I had to early bird drop (before 7:30am) which is very easy to do BTW. I left several specific items to check during my oil change. Not only did they check the items; I received a video and a verbal phone call with updates. Great service I felt I was right along side during my vehicles service. Thank you OKC VW! More

by aaron.morgan Verified Customer Verified Customer

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Great and fast customer service. They always make sure they are solving the problem and really care about the customers. I always appreciate they detail they provide. they are solving the problem and really care about the customers. I always appreciate they detail they provide. More

by PEDRO.MOSTHAFF Verified Customer Verified Customer

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Review Brian Smith always takes excellent care of me and my vehicle. He is very knowledgeable. I would recommend him to anyone needing service.Have been dea Brian Smith always takes excellent care of me and my vehicle. He is very knowledgeable. I would recommend him to anyone needing service.Have been dealing with him for about 3 years now. More

by Rsbeebe Verified Customer Verified Customer

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Great sales person, great service experience so far as well. I had a great experience with my salesman and the service department. My unresolved problem started in finance. I was talked into adding GAP protectio I had a great experience with my salesman and the service department. My unresolved problem started in finance. I was talked into adding GAP protection after I intended to decline it. After speaking some more with the finance guy, I opted to add it with the understanding I could cancel it if I decided I wanted to. Two days after signing papers; I returned to sign the GAP cancellation paperwork. It has been over 8 weeks, several calls, and two trips to the dealership concerning this issue since the phone number to the business office began to ring until it disconnected on my final 8 to 10 attempts. Finally I was called and given verbal confirmation from OKC- VW, the dealership, that the money would finally be refunded on the last Friday in February and still no refund of the GAP premium a week later. Some of the calls they suggested I call the actual company that provided the GAP coverage since that company had to 1st cancel the policy before a refund could be made. After one call that company gave me the date it was cancelled and said the dealership would need to refund me. I called VW credit to verify there was no delay on their posting of the refund as well since someone in the business office suggested that may be the issue as well. The issue has always been with the dealership which is frustrating since I spent unnecessary time chasing my proverbial tail based on the dealership's suggestions when they could have easily checked and seen they had never issued the refund. Just to be clear my Passat, my sales experience and service experience was great but the odds of me ever buying another Volkswagen has dropped to practically zero at this point. More

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