Brian Smith
Brian Smith at Oklahoma City Volkswagen
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Brian Smith | Page 57

Service Manager

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
568 Reviews

I love this job because I know each time my customers leave, they get the same experience I as a customer expect. I value the trust and lifelong friendships that I have formed with my customers over the past 7 years. Every day I come to work I strive to instill trust, bring more smiles, and continue to form lasting relationships with each customer I am able to service.

Dealership Experience

7 yrs

Specialties & Trainings

Volkswagen Certified Service Advisor

4.8

568 Reviews

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568 Reviews of Brian Smith

January 26, 2020

Dealership Rating
Employee Rating

My experience with your dealership was very positive. The service personnel were very knowledgeable and personable and kept me informed on the progress the technician was making on my vehicle. The print out More

by DWBLUEHORSE23
Recommend Dealer
Yes

Other Employees Tagged: Tammy Chadwick, Antonio Nieto

January 23, 2020

Dealership Rating
Employee Rating

Awesome. Excellent. Timely. Very good. Thus far I have had nothing but excellent and timely service from this dealership. Brian Smith is an outstanding technician and knows me and my car by More

by stevenbrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Nieto

Jan 23, 2020

Oklahoma City Volkswagen responded

Stevenbrant, thank you for the 5-star review. Brian and Antonio understand the importance of great customer service and experience. We appreciate your continued support and it is our promise to continue to meet your expectations and needs. Again, thank you for trusting OKC VW for your automotive needs.

January 22, 2020

Dealership Rating
Employee Rating

Excellent customer service! Brian Smith was very helpful as usual! I've been a loyal customer since 2003 and have been very pleased with the service on my 6 vehicles! More

by ANDY.WILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Nieto

Jan 23, 2020

Oklahoma City Volkswagen responded

Andy, thank you for the kind words and 5-star review. @ Oklahoma City Volkswagen it is our purpose to provide superior service and experience. Since the change in ownership in 2017 it is our goal to continue to meet the expectations of past and current customers. Our entire team @ Oklahoma City Volkswagen adhere to our philosophy of it is not just about selling and servicing automobiles, it is HOW we do it. Brian, Antonio, and the award winning team in our service department understands and values the importance of GREAT customer service. Thank you for the continued support and being apart of the OKC VW Family!

January 21, 2020

Dealership Rating
Employee Rating

Not just one of the more surprisingly enjoyable relationships among auto dealers (in my 77 years on this earth), but of ANY retail business! I feel affirmed, not simply as a customer, but as a hu More

by DOCWADE43
Recommend Dealer
Yes

Other Employees Tagged: Tammy Chadwick, Antonio Nieto

Jan 21, 2020

Oklahoma City Volkswagen responded

Thank you very much for the kind words and 5-star review. At Oklahoma City Volkswagen it is our purpose to provide superior service and experience. Tammy, Brian, and Antonio understand and value the importance of our purpose and adhere to our philosophy-that it is not just about selling & servicing automobiles, it is HOW we do it. On behalf of our ENTIRE OKC VW team, thank you for trusting us with your automotive needs. Oklahoma born, locally owned, and FAMILY operated. We are proud to have you being apart of our OKC VW family.

January 20, 2020

Dealership Rating
Employee Rating

Great dealership. Love the service department. I really like the video of the service that was done and the inspection that is performed every time your car is serviced. More

by MATTMINTON1
Recommend Dealer
Yes

Other Employees Tagged: Dave Beauclaire

Jan 21, 2020

Oklahoma City Volkswagen responded

Thank you for the awesome review. At Oklahoma City Volkswagen it is our purpose to provide a superior service and experience. Brian and Dave understand and value the importance of great service and adhering to our philosophy; it is not just about selling and servicing cars, it is HOW we do it. On behalf of our entire OKC VW team thank you for trusting us for your automotive needs. Oklahoma born, locally owned, and FAMILY operated!

January 20, 2020

Dealership Rating
Employee Rating

Oil change, tire rotation & alignment Brian is always helpful when I bring in my wife's car for service. He is pleasant and helpful. I appreciate him taking good care of me & our car. T More

by JLKILMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2020

Oklahoma City Volkswagen responded

Jim, thank you for the great review. At Oklahoma City Volkswagen it is our purpose to provide superior service and experience. Brian and team value and understands the importance of great customer service while adhering to our philosophy of not just selling and servicing automobiles, it is HOW we do it. Thank you for trusting OKC VW, Brian, and all of our Certified VW technicians for your automotive needs. We are Oklahoma born, locally owned, and FAMILY operated. Thank you for being apart of the OKC VW family!

January 17, 2020

Dealership Rating
Employee Rating

Free Tire Rotation Everyone was super nice. I really liked that they email you a video to review. The only thing I think they should do that I have done at several othe More

by rachel.smith.okc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2020

Oklahoma City Volkswagen responded

Rachel, thank you for the 5-star review.. It is our purpose to provide superior service and experience. Our video multi-point inspection is a key tool for our team to execute our purpose and philosophy of being transparent; it's not just about selling and servicing automobiles, it is HOW we do it. Our team has been notified that at your next visit to make sure your expectations are fully met. Furthermore, and even with the 5-star review, our team will have a complimentary FULL detail for you. Thank you so much for trusting OKC VW for your automotive needs.

January 17, 2020

Dealership Rating
Employee Rating

Oil Change OKC Volkswagen has always and consistently taken great care of us and our two VW cars. The team is always helpful and keeps us informed. More

by BRENTH1707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2020

Oklahoma City Volkswagen responded

Thank you for the awesome 5-star review. Brian and team in our service department lives by our philosophy of not just servicing automobiles, it is HOW we do it. Thank you for trusting Oklahoma City Volkswagen for your automotive needs.

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