Very difficult for me to go a week without a car and
living secluded on top of mountain. I think they did a good job fixing the problem but don’t ever want to be in that situation again
living secluded on top of mountain. I think they did a good job fixing the problem but don’t ever want to be in that situation again
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by MARSHLADY
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
MARSHLADY,
Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!
dealership went above and beyond to help us love our ride
that we purchased and continued to do so after we purchased it
that we purchased and continued to do so after we purchased it
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by CHASESNEED23
Verified Customer
Verified Customer
Other Employees Tagged:
Ian Manning, Terence Sellers
Aug 26, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
CHASESNEED23,
Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!
Unlike our previous experience, once they had our
vehicle ( jeep JK) they were very unresponsive and kept it 14days..had to call numerous times, very rarely got a live person, left messages, no text
vehicle ( jeep JK) they were very unresponsive and kept it 14days..had to call numerous times, very rarely got a live person, left messages, no text returns. Then after waiting 8 days, our vehicle was behind others to get worked on which delayed it further. Tech told us they dropped a piece into the engine and couldn't get it out, so they had to scope it, and charged us for this error. Took it here because they're a Jeep service center, but not again.
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by abull
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
abull,
We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction.
We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward.
If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have.
Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.
Easy to find and contact, they are very informative on
the situation. They are also very friendly.
the situation. They are also very friendly.
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by sshelton09
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
sshelton09,
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Very helpful parts employee ,very knowledgeable about
vehicles and parts for repairs for your vehicle , always in timely manner, just all-round good parts crew
vehicles and parts for repairs for your vehicle , always in timely manner, just all-round good parts crew
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by petemccracken
Service Price Transparency
Aug 05, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
petemccracken,
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Truck was in the shop longer than expected but overall
the dealership did great . Tough job , Transmission swap . Out of towner and the dealership went above and beyond . Truck drives and acts like new .
the dealership did great . Tough job , Transmission swap . Out of towner and the dealership went above and beyond . Truck drives and acts like new . Thanks for the help
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by gwaggoner
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
gwaggoner,
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Friendly, helpful.
and didn't have to wait very long at all. They were very nice.
and didn't have to wait very long at all. They were very nice.
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by Monica Lambert
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
Monica,
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
They were very flexible when arranging an appointment,
the service time was as quoted, and the work was done expertly.
the service time was as quoted, and the work was done expertly.
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by Cogsrobs
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
Cogsrobs,
Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!
Very good service in dealing with Brian.
Quickly got us in and fix our problem.
Quickly got us in and fix our problem.
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by pfcabins
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
pfcabins,
Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!
Service is prompt, fast, efficient.
Great customer service, ease of scheduling. I support this dealership because they support me.
Great customer service, ease of scheduling. I support this dealership because they support me.
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by DLW
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded
DLW,
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!