Brian Sullivan | Page 9

I was pretty disappointed in my experience. The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that wer The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that were recommended to me, I was charged TWO diagnostic fees totaling $350. Overall, I got an oil change (with no change of fuel filter since the dealership didn’t have any) that cost almost $540. Diagnostic fees were never discussed when I dropped off my vehicle, so it came as a complete surprise when I was charged those fees. When I asked Brian about the fees, he was a bit “stand-offish”. A little communication would have gone a long way. Our last communication was at 10:52 in the morning. At 4:20 that afternoon, I finally reached out to see when my Jeep would be ready to pick up, since they were only doing an oil change. They responded that it was ready to pick up. That was pretty frustrating since I now had to scramble to get to the dealership by the time they closed at 5:00. Overall, very frustrating. More

by drbeachumdc Verified Customer Verified Customer

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Great experience, was an incredibly smooth process from the beginning to end. Would highly recommend to others. the beginning to end. Would highly recommend to others. More

by BIGDOGBRAT Verified Customer Verified Customer

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Thank you for looking over our van to make sure it's safe to travel over Thanksgiving. to travel over Thanksgiving. More

by jthompson53 Verified Customer Verified Customer

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Brian did a great job with keeping me informed and followed through with my requests. followed through with my requests. More

by ZEUS71700 Verified Customer Verified Customer

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Service was great! Brian was awesome! Fantastic experience with everyone I came into contact with. Brian was awesome! Fantastic experience with everyone I came into contact with. More

by davidm64 Verified Customer Verified Customer

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You have the best service department and parts department I have ever dealt with. The service department is always incredible. Brian Sullivan is an absolute rock star! They are kind, know exactly what they a I have ever dealt with. The service department is always incredible. Brian Sullivan is an absolute rock star! They are kind, know exactly what they are doing and make sure that your vehicle is perfect. I will not let anyone else touch my Charger. More

by KJAMISON0 Verified Customer Verified Customer

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Great service, friendly folks. A big help in getting us back on the road! Thank you! A big help in getting us back on the road! Thank you! More

by ARCH_JUNALUSKA Verified Customer Verified Customer

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Brian went the extra mile to diagnose an issue I had and answered my questions thoroughly. answered my questions thoroughly. More

by bl13 Verified Customer Verified Customer

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I drive 1 hour to have my vehicle serviced at Auto Star in Waynesville. The service is always great and the people are just awesome. They take the time to talk to you and explain everything. I don't rec in Waynesville. The service is always great and the people are just awesome. They take the time to talk to you and explain everything. I don't recall everyone's name and don't get to meet the folks behind the scenes often. Brian always has a smile on his face and goes beyond what I could ask for in working out the details with my insurance and warranty to keep my cost to the bare minimum. I would just like to say thank you to everyone. More

by PJ.EDNURSE Verified Customer Verified Customer

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Very satisfied with Brian. He was efficient, attentive and communicated very well. Service was timely He was efficient, attentive and communicated very well. Service was timely More

by JOHNGRANT226 Verified Customer Verified Customer

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