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Brian Sullivan

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Brian Sullivan

Brian Sullivan | Page 8

Service Advisor

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

280 Hyatt Creek Rd.
Waynesville, NC 28786

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4.8

131 Reviews

Overview Reviews (131)

4.8

131 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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131 Reviews of Brian Sullivan

December 06, 2024

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Employee Rating

Always treated with respect and kindness from the group. I can always expect professional service on my vehicle I can always expect professional service on my vehicle More

by dalek0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

dalek0, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 03, 2024

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Generally pretty happy with this interaction with the dealership. This is the second vehicle we’ve purchased there. dealership. This is the second vehicle we’ve purchased there. More

by LOULUVSVB

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gio Dacosta , Ryan Bensch

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LOULUVSVB, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

December 03, 2024

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Jeep is less than 3 years old whole engine packed up. Needed replacement . Car was two months at the dealership for a job that the invoice showed took a week in actual Time? Needed replacement . Car was two months at the dealership for a job that the invoice showed took a week in actual Time? More

by MANUEL7

Verified Customer

Workmanship

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Recommend Dealer

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MANUEL7, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

December 01, 2024

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Employee Rating

They helped me with some tire issues I was having and they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem More

by The great

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brooke Jones, Robert Austin, Donald Markeson, Terry Sheehan, Donnie Williams

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

The great, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

November 27, 2024

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Employee Rating

I was pretty disappointed in my experience. The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that wer The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that were recommended to me, I was charged TWO diagnostic fees totaling $350. Overall, I got an oil change (with no change of fuel filter since the dealership didn’t have any) that cost almost $540. Diagnostic fees were never discussed when I dropped off my vehicle, so it came as a complete surprise when I was charged those fees. When I asked Brian about the fees, he was a bit “stand-offish”. A little communication would have gone a long way. Our last communication was at 10:52 in the morning. At 4:20 that afternoon, I finally reached out to see when my Jeep would be ready to pick up, since they were only doing an oil change. They responded that it was ready to pick up. That was pretty frustrating since I now had to scramble to get to the dealership by the time they closed at 5:00. Overall, very frustrating. More

by drbeachumdc

Verified Customer

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Recommend Dealer

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

drbeachumdc, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

November 26, 2024

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Great experience, was an incredibly smooth process from the beginning to end. Would highly recommend to others. the beginning to end. Would highly recommend to others. More

by BIGDOGBRAT

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nathan Frattini, Gio Dacosta, Dylan Rathbone , Ryan Bensch, Tyler Evans, Dale Hollifield, Ian Manning, Holly Villarreal, Emily Webb

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

BIGDOGBRAT, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

November 22, 2024

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Thank you for looking over our van to make sure it's safe to travel over Thanksgiving. to travel over Thanksgiving. More

by jthompson53

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jthompson53, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

October 27, 2024

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Brian did a great job with keeping me informed and followed through with my requests. followed through with my requests. More

by ZEUS71700

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ZEUS71700, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

October 19, 2024

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Service was great! Brian was awesome! Fantastic experience with everyone I came into contact with. Brian was awesome! Fantastic experience with everyone I came into contact with. More

by davidm64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

davidm64, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

October 16, 2024

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Employee Rating

You have the best service department and parts department I have ever dealt with. The service department is always incredible. Brian Sullivan is an absolute rock star! They are kind, know exactly what they a I have ever dealt with. The service department is always incredible. Brian Sullivan is an absolute rock star! They are kind, know exactly what they are doing and make sure that your vehicle is perfect. I will not let anyone else touch my Charger. More

by KJAMISON0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Donald Markeson, Terry Sheehan

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Nov 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

KJAMISON0, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!