Brian Teitelbaum

I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave with more problems than you had before. And then they will have the audacity to ask you to bring it back in so they can run more tests. The commission breath is real. Avoid this place if you care about your car. More

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Listen’s to and understand ‘a the customer’s needs and takes care of them. takes care of them. More

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Beautiful dealership site but unfortunately the main skill is ignoring people very politely. From being pushed to sign paperwork without any info including the interest rate to signing for my first oil skill is ignoring people very politely. From being pushed to sign paperwork without any info including the interest rate to signing for my first oil change I couldn’t see the print on their handheld devices. Maybe most people dread the up-sale wjen you bring your vehicle in for service, I had a few service requests to inquire about, he didn’t want to speak with me or answer questions. Each time I was there they treated me like I was a pain for being there. Maybe they are just so busy they can’t take time for more listening for sales. Disappointing More

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The service team is very professional and efficient. I like having my service done there. I like having my service done there. More

by brian.merdes Verified Customer Verified Customer

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Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. transmission problem. They messed my car up and sent it on. More

by toyalove3 Verified Customer Verified Customer

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I brought my f150 in going on three weeks ago for an oil change. The oil change went good. I asked a question about my extended warranty and I still haven’t got an answer. change. The oil change went good. I asked a question about my extended warranty and I still haven’t got an answer. More

by TONYLEITNER Verified Customer Verified Customer

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Just an oil change, tire rotation and routine check up. Everything was done quickly and on time. Everything was done quickly and on time. More

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A friendly, service writer greeted me, and accommodated an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a s an oil change service in a time frame and price range that was all disclosed at the time I stopped in. Everything was done as requested including a safety check / list . More

by Woody Jarvis Verified Customer Verified Customer

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Brian has worked with our staff on many occasions on all the needs for all of our vehicles. We think very highly of him and all the staff he has trained works diligently and very well on his behalf. T the needs for all of our vehicles. We think very highly of him and all the staff he has trained works diligently and very well on his behalf. Thank yo More

by Atomblin Verified Customer Verified Customer

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I previously had a bad experience at Lake Ford but I needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be an inconvenience that day. I stayed at the dealership while my car was being serviced and usually when something comes up that may need additional attention the person that checked me in would come talk to me. That did not happen. I got a call from the service tech to my phone which was extremely odd. I then got a text that my car was completed and I waited 10 minutes before I walked back up to the service desk to ask about my car. I was told that "I was just coming to get you but I had to make a call" while he was still on the phone and two other desks were open. He also was helping another person at the same time. I understand being busy, but please tell me what is going on with my vehicle in person and treat me with kindness. I was told a year ago when some other situations occurred that they were just changing over to electronic systems and the employees needed some time to adapt. If this is still happening a year later where it doesn't appear their customers are important, I don't believe it is just getting used to new systems. More

by tiffanyheinzen Verified Customer Verified Customer

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