Brian Wheeler | Page 7

Everyone was really great to work with. Good guidance and assistance in my purchase process. Good guidance and assistance in my purchase process. More

by brittany.poling Verified Customer Verified Customer

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Cannot say enough good things about the experience of buying a car with Emich Kia. Everyone was so friendly and knowledgeable. I felt like they were really trying to help me find the right car to meet buying a car with Emich Kia. Everyone was so friendly and knowledgeable. I felt like they were really trying to help me find the right car to meet my needs and providing solid information on financing and warranty options, not pressuring me just to make a quick sale or recommending add-ons just to increase the price. The whole experience was probably the most positive car-buying experience I've ever had. More

by emilyherbel Verified Customer Verified Customer

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Sales manager, finance manager, and salesman very helpful and accommodating. The software Kia is using to complete purchase is terrible. Sat in finance to long with the finance manager and sale Manager tryi and accommodating. The software Kia is using to complete purchase is terrible. Sat in finance to long with the finance manager and sale Manager trying to make the numbers work. Both were very apologetic and said there were issues with their operating system. I’d recommend purchasing after a big lunch, you are going to be there awhile. More

by nn231 Verified Customer Verified Customer

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Emich Kia is a great dealer to purchase a car. The salesman are helpful and professional. Saife specifically made the process so smooth and quick, he made sure I got what I wanted and that I was 1 The salesman are helpful and professional. Saife specifically made the process so smooth and quick, he made sure I got what I wanted and that I was 100% satisfied. More

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The car I was interested in purchasing was everything I wanted. Price, condition, mileage--just right. One of the managers, Jude, worked diligently to secure a deal and he responded to my questions quickly wanted. Price, condition, mileage--just right. One of the managers, Jude, worked diligently to secure a deal and he responded to my questions quickly. He even shaved a grand off the out-the-door price. I was nearly ready to close the deal as I sat in one of the associate's offices. All I had to do was go home and grab a piece of mail showing proof of residence. Then Brian Wheeler, one of the most aggressive men I've ever encountered, walked into the associate's office. Brian literally stared me down, did not break eye contact, grew increasingly aggressive and angry, and tried everything in his power to keep me in the room. This behavior came completely out of left field. One would have thought I'd insulted Brian's mother in a past life. When I told Brian I needed to go home to grab proof of residence, Brian all-but called me a "liar," demanded that I close the deal then and there, and told me that I "better not try to negotiate the price anymore" if I leave. When I scoffed at Brian, Brian told me that the dealership had found "sap" and "hail damage" on my trade-in vehicle. This was false, and no one had *ever* mentioned these things to me before. When I got up to leave, Brian asked me to "make him a promise" that I would come back. He told me that he already made a promise to me--I have no idea what he meant by this--and my "promise" would need to be a $2,000.00 non-refundable down payment. I left. Brian Wheeler's behavior was inappropriate and erratic. He simply tried to strong-arm me into closing the deal. He is a bully who has no business in a sales manager role. The next day, I called Emich Kia to speak to a manager about Brian. That was a week ago. No one has called me back. More

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Saife Abusway Brian Wheeler Rob Seski Jennifer Gillespie Clarissa Beloff These people are all amazing and why i continue to come and shop and Kia. 5 cars and counting. Thanks guys Gillespie Clarissa Beloff These people are all amazing and why i continue to come and shop and Kia. 5 cars and counting. Thanks guys More

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Sean and the team went above and beyond to make the deal happened. The trade offer was fair and we went back home with our new car the same day we visited the dealership. Thanks very much! happened. The trade offer was fair and we went back home with our new car the same day we visited the dealership. Thanks very much! More

by Rouzbeh Berton Verified Customer Verified Customer

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Never felt pressured into buying the car, everything was smooth and easy! Walked out happy with the customer service, will be coming back to get another car! smooth and easy! Walked out happy with the customer service, will be coming back to get another car! More

by jennah_homewood Verified Customer Verified Customer

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Mike was amazing! As a family owned business I truly believe Mike made me feel more than just a customer he made me feel like family! Went above and beyond for me and As a family owned business I truly believe Mike made me feel more than just a customer he made me feel like family! Went above and beyond for me and worked hard to get me into the car that I wanted! Great experience from the start met my needs and even exceeded them!! More

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It was a pleasant and trustworthy experience with the several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would defi several folks we interacted with at Emich Kia (sales & finance). A lot less pressure / lower key than other dealers we visited beforehand; would definitely recommend. More

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