Brian Wilcox | Page 12

The service that I scheduled was performed satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during th satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during the day as to when my vehicle would be ready. I eventually called them and confirmed that I would pick up my vehicle the next day More

by dpcacciolajr Verified Customer Verified Customer

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Have purchase 5 new Cadillacs since 2001. 3 from Ling Cadillac. By far the best sales and service department in New England. 3 from Ling Cadillac. By far the best sales and service department in New England. More

by SEVENTYFERRIN Verified Customer Verified Customer

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Vehicle has been unreliable since day one when we bought it at Long. Service was awful seldom able to fix a problem right the first time. Often took 2, 3 or four trips. Sold the car and purchased a Lexus. N it at Long. Service was awful seldom able to fix a problem right the first time. Often took 2, 3 or four trips. Sold the car and purchased a Lexus. No more Cadillacs. More

by Eldo84 Verified Customer Verified Customer

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Went in for an oil change and tire issue. Great and fast service! Brian was attentive and kept me informed of the process the whole time! Great and fast service! Brian was attentive and kept me informed of the process the whole time! More

by JOELHAYDEN Verified Customer Verified Customer

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They always go above and beyond to take care of us and always professional, respectful and friendly always professional, respectful and friendly More

by Heidi Fava Verified Customer Verified Customer

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There's a Cadillac dealership a 1/4 of a mile away from me in Leominster (Durant's) I travel 25 mins to go to long for the service & to buy/lease my car. I tried the other place many times but the service me in Leominster (Durant's) I travel 25 mins to go to long for the service & to buy/lease my car. I tried the other place many times but the service dept & sales (thank you Ron) is by far not as good as Long. The people at Long Cadillac are Always friendly & helpfull I Bought tires from them & they were within $2 each of the big box store & I know they would be careful with my chrome wheels. The other place could even come close. Also to boot, Long gave me a loner car which the other place never did when I used them. My car is always washed when I leave longs unlike the other place. More

by ztbird13 Verified Customer Verified Customer

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Always responsive to my vehicle problems. I always get a good explanation of what the problem is and what repairs need to be made. I am always satisfied with the results of the repairs and I always get a good explanation of what the problem is and what repairs need to be made. I am always satisfied with the results of the repairs and the timely reports Brian provides. More

by CELTICS1969 Verified Customer Verified Customer

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The entire service department staff has been outstanding - beyond TOP NOTCH!! Very professional, courteous and friendly. I have been a service customer since 2016 and will continue to have my Escalade's ser - beyond TOP NOTCH!! Very professional, courteous and friendly. I have been a service customer since 2016 and will continue to have my Escalade's serviced here. More

by Mark Hooper Verified Customer Verified Customer

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A great dealership with great service, always friendly and helpful and a great value. Convenient to get to and a very comfortable facility. and helpful and a great value. Convenient to get to and a very comfortable facility. More

by PI_ZETA1169 Verified Customer Verified Customer

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Brian has always been accommodating, listening to what I need and making it happen. He also keeps me informed of the progress of my repairs and answers all my questions. need and making it happen. He also keeps me informed of the progress of my repairs and answers all my questions. More

by Macataldo26 Verified Customer Verified Customer

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