Brian Wiles | Page 3

Misleading.. I am not one to post reviews but I am so unhappy with my recent experience at Keffer I hope others don't find themselves in the same boat. I have I am not one to post reviews but I am so unhappy with my recent experience at Keffer I hope others don't find themselves in the same boat. I have leased VW's for over 10 years I've mainly worked with Flow in WS but tried to score a "better deal" this time and was suckered in and stuck with a trade in bill of almost $3000. (Some of that expense is mileage overage).....but I have never paid any remaining money from one trade to another. Not for anything- not mileage, not a scrape, nothing. Trading in has always been easy and fun but not anymore. I have been waiting and waiting to hear back from the sales rep that assisted to help me work this out but no response. I have asked repeatedly to turn in the new car and take back mine, but was told they are working to help with the balance. During my transaction I was told the most I would pay would be a "few hundred" for mileage overage. I was a little worried but ok. Then when I received my bill I was charged for dings and knicks on the car, mileage. I wasn't that far over on my mileage and you would think loyalty would mean something. When I asked about the numerous charges the sales rep said "oh it was dark". "I didn't notice you had a ding in the car". He specifically said as long as the tires are ok you don't need to worry. Well worry you will if you don't know every term thrown out during your trade. Basically as car dealerships are known for they said whatever they wanted to sell me the car and left me stuck. I am so disappointed with this experience not only will I not work with Keffer again I am sad to say I don't think a VW will be in my future either. Fyi I have since learned the term "grounded" means you are screwed. Ask Keffer. And check out Flow, they have always been up front and honest. More

Print

Awesome Service Best car buying experience I've had. Brian Wiles, Sean, and Cheryl were wonderful and I would recommend them to everyone I know. Will definitely be Best car buying experience I've had. Brian Wiles, Sean, and Cheryl were wonderful and I would recommend them to everyone I know. Will definitely be back in the future. More

Print

Sean Richardson/Brian Wiles Keffer VW is top rate in sales and service. We purchased two VW's from Keffer in 2013 because of Brian Wiles. We looked at multiple VW dealers acros Keffer VW is top rate in sales and service. We purchased two VW's from Keffer in 2013 because of Brian Wiles. We looked at multiple VW dealers across NC and found Brian to be truly outstanding. However. over the past 3 years we have been equally impressed with the service we have received with our two cars. The interaction have consistently been through Sean Richardson who is always pleasant, answers questions or gets answers to questions he does not know and strives to make everything exactly right. Sean and Brian are a great team and exactly why we will purchase our next vehicles from Keffer VW! More

Print

Kelly's new Jetta I love my new Jetta TDI! It's an amazing car, and the service I received from the team of workers was phenomenal. I have to include that Brian wiles w I love my new Jetta TDI! It's an amazing car, and the service I received from the team of workers was phenomenal. I have to include that Brian wiles was an amazing salesmen to deal with.This has by far been my best car buying experience. I will definitely be recommending this dealership, and Mr. Brian. More

Print

Excellent customer service! These folks really took care of me. I purchased a car I was unhappy with, and they let me bring it back and get another vehicle. I will be forever g These folks really took care of me. I purchased a car I was unhappy with, and they let me bring it back and get another vehicle. I will be forever grateful and will purchase all future vehicles thru them. Brian Wiles is a kind, patient, and helpful salesperson. I highly recommend his services to anyone looking for a new vehicle! More

Print

great experience! I had a wonderful experience at Keffer VW! Brian was a pleasure to work with and he gave me a phenomenal deal. I highly recommend this dealership! I had a wonderful experience at Keffer VW! Brian was a pleasure to work with and he gave me a phenomenal deal. I highly recommend this dealership! More

Print

Best car buying experience I've ever had! This was the best buying experience I've ever had. I say that with no hesitation. Brian Wiles was an amazing sales rep. He provided me with enough This was the best buying experience I've ever had. I say that with no hesitation. Brian Wiles was an amazing sales rep. He provided me with enough information to satisfy my questions but didn't overload me with details. Brian had several vehicles to show me that matched what I was looking for. The Passat that I purchased is amazing and I feel that I received an amazing deal. My experience in Finance was also great. Sean Bartol handled everything very quickly and again there was no pressure to buy add-ons. I look forward to being a Keffer VW customer for a long time. More

Print

Very easy process !!! My sales associate Mr. Brian Wiles was great to work with for the secod time 3 1/2 years now. I done see myself working with or purchasig a vehicle an My sales associate Mr. Brian Wiles was great to work with for the secod time 3 1/2 years now. I done see myself working with or purchasig a vehicle anywhere else at this time. I highly recomend this dealreship for yur car buying experience! More

Print

Best Salesman Brian Willes I just bought my second VW CC from Brian and once again he got me the car I wanted at a great price. I love being apart of the Keffer VW family, and I just bought my second VW CC from Brian and once again he got me the car I wanted at a great price. I love being apart of the Keffer VW family, and will buy another!! Lynda Markle More

Print

New Car Excellent experience with purchase of new VW. Brian Wiles handled the transaction very professionally. Would highly recommend to others considering a Excellent experience with purchase of new VW. Brian Wiles handled the transaction very professionally. Would highly recommend to others considering a VW purchase. Service Department introduction was a nice feature as well. More

Print