Briana Hernandez
Briana Hernandez at Mazda of Elk Grove

Briana Hernandez | Page 3

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Briana Hernandez

May 21, 2026

Dealership Rating
Employee Rating

Maritza is always so quick and wonderful every time. I love bringing my car here. More

by Amerina P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Amerina! We’re thrilled to hear that you consistently have a wonderful experience with Maritza at Mazda of Elk Grove. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 20, 2026

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I brought my vehicle in to have a recall taken care of and they took care of that recall. 👍 More

by Cam Thomas
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your positive feedback, Cam! We’re glad to hear that our team was able to take care of your vehicle’s recall efficiently. At Mazda of Elk Grove, we strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, The Team at Mazda of Elk Grove

May 15, 2026

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It’s was a great service , Im satisfied to do business with Mazda dealer thank you More

by ABDENOURACHERAR2022
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review! We appreciate your kind words and are thrilled to hear that you had a great experience with us at Mazda of Elk Grove. We look forward to serving you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 15, 2026

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Employee Rating

Brakes don't look like they were checked on paperwork. Video did not show under the car check or cabin air filter. More

by DINOBIASETTI
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

May 21, 2026

Mazda of Elk Grove responded

Thank you for your feedback regarding your recent experience at Mazda of Elk Grove, Dino. We appreciate you bringing your concerns to our attention. Your insights about the brake inspection and the video documentation are valuable to us as we strive to maintain high standards in our service. Please feel free to reach out to us directly so we can discuss this further. We look forward to assisting you. Sincerely, The Team at Mazda of Elk Grove

May 14, 2026

Dealership Rating
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Great customer service, and reassuring to know my vehicle is taken care of by certified professionals. More

by APHONGSA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Nguyen

May 15, 2026

Mazda of Elk Grove responded

Thank you for your 5-star review! We are glad to know our team provided a positive experience and that you feel confident in the care your vehicle is receiving. Your trust means a great deal to us, and we look forward to assisting you again in the future.

May 14, 2026

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Thank you very much to the after-sales service staff for their warm service and patient explanations. I am very satisfied and will definitely be back. More

by zhenyichen1978
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2026

Mazda of Elk Grove responded

Thank you for your kind review! We are pleased to know our sales team provided attentive support and clear, helpful explanations during your visit. Your satisfaction means a great deal to us, and we look forward to welcoming you back again in the future!

May 13, 2026

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The car wash wasn’t working again…2nd time😩 Definitely satisfied with the time it took for service! More

by janetgalliani
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maritza Hererra

May 21, 2026

Mazda of Elk Grove responded

Thank you for your feedback! We appreciate you taking the time to share your experience with us, Janet. We're glad to hear that you were satisfied with the service time at Mazda of Elk Grove, but we understand your frustration with the car wash not working again. Please feel free to reach out to us directly so we can address this issue for you. We value your input and look forward to serving you better in the future! Sincerely, The Team at Mazda of Elk Grove

May 13, 2026

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Employee Rating

The service was fast, friendly, and efficient. I appreciate clear communication and clearly understanding what is happening. I like being able to have a clear idea when things will be done. More

by n
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Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Mazda of Elk Grove responded

Thank you for your review! We’re happy to hear that you experienced fast, friendly, and efficient service at Mazda of Elk Grove. Clear communication is important to us, and it's great to know you appreciated that during your visit. We look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 13, 2026

Dealership Rating
Employee Rating

Brianna was wonderful help to me when I came in to get my car serviced. More

by denisemartin99
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maritza Padilla, Danny Nguyen

May 20, 2026

Mazda of Elk Grove responded

Thank you for taking the time to recognize Brianna. Having someone who is attentive, supportive, and genuinely invested in making the service experience easier can make all the difference, and we are glad she provided that level of care during your visit. We truly appreciate your feedback and look forward to assisting you again in the future!

May 11, 2026

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Employee Rating

I LOVE THIS DEALERSHIP. All of the staff, sales and service are friendly, knowledgeable and professional. The dealership is clean and pleasant to just sit and relax or to More

by sondrajxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Mazda of Elk Grove responded

Thank you for your kind words and support. We are glad to hear our team and facility have made your visits comfortable and enjoyable, and that you feel well taken care of. It means a lot to know you are happy with your vehicle and your decision to choose us, and we look forward to continuing to serve you!

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