Briana Hernandez | Page 3

Mazda of Elk Grove responded

Thank you for the wonderful review! We're glad to hear that the team made sure you and your vehicle were well taken care of and that you had a great experience. We truly appreciate your trust and support!

Mazda of Elk Grove responded

Thank you for sharing! We’re glad to hear your service experience was so positive and we appreciate your feedback, as we always like to see how we can make maintenance even easier for our customers. We look forward to assisting you again in the future!

Mazda of Elk Grove responded

Thank you for taking the time to share your experience. It’s great to hear that Briana has consistently provided such excellent service and taken good care of you during your visits. We understand your frustration and truly value your honesty about the spark plug recommendation, as it helps us identify exactly where we can do better for you and all customers. It’s important to us that we ensure we’re providing clear, transparent guidance and that any recommendation moving forward is attentive to our customers needs. We welcome the opportunity to discuss any concerns and questions further, so please don't hesitate to directly reach out to the service manager for any current or future issues at hand. We truly appreciate your business and the opportunity to continue serving you.

Mazda of Elk Grove responded

Thank you for choosing Mazda of Elk Grove. It was a pleasure to help you with your vehicle and we’re pleased our service team could make your visit feel stress-free. We truly appreciate your support and hope to build a long-lasting relationship.

Mazda of Elk Grove responded

Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with your vehicle. We take safety and quality concerns seriously, and we encourage customers to bring any ongoing issues or recall-related concerns to our service team so they can be addressed promptly. We understand how frustrating repeated problems can be and hope you’re able to get the resolution you need. If you’d like to discuss your situation further, please contact our service department directly so we can review your vehicle’s history and work toward a solution.

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re thrilled Chris was able to provide you with excellent service and get your radio working perfectly! Your kind words will be shared with him—we'll be here to welcome you back again when you need it!

Mazda of Elk Grove responded

Hi Steve, thank you for bringing this to our attention. We’re very sorry to hear about your experience, especially having to pull over shortly after leaving—that’s understandably concerning. We also sincerely apologize that your tire rotation appears to have been missed despite being requested and documented. That’s not the level of care or attention to detail we strive for. Your safety is our top priority, and we’d like to make this right as soon as possible. Please contact us directly at bhocter@drivefamilyfirst.com so we can inspect your vehicle, address the tire concern, and ensure everything is handled properly. We truly appreciate your feedback, as it helps us improve our processes and prevent situations like this in the future.

Mazda of Elk Grove responded

Thank you for the 5-stars! We strive to create an attentive and transparent experience for our customers through our services, so we're glad we can provide that for you with our video inspections and amazing team. We truly appreciate your loyalty and look forward to taking care of your Mazda for many miles to come!