Briana Hernandez
Briana Hernandez at Mazda of Elk Grove

Briana Hernandez | Page 2

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
28 Reviews
4.9

28 Reviews

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28 Reviews of Briana Hernandez

April 08, 2026

Dealership Rating
Employee Rating

Elk Grove Mazda had always been courteous and friendly! I bought my car there 3 years ago and have been satisfied every time I take it in. I highly recommend them! More

by slaloba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Mazda of Elk Grove responded

We truly appreciate your loyalty over the years and are grateful you’ve continued to choose us since your purchase. It’s great to know our team has consistently taken good care of you. We appreciate the recommendation and we look forward to seeing you again on your next visit!

April 08, 2026

Dealership Rating
Employee Rating

Everything went quickly and perfectly The staff is good, friendly, and informative. The service deserves 10 stars instead of 5. More

by i.korsakov88
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

Apr 08, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re glad your experience was seamless and that our team was able to provide attentive and professional support during your visit. Your kind words are greatly appreciated and we look forward to the next time we can assist you.

April 04, 2026

Dealership Rating
Employee Rating

For a simple oil change and tire rotation etc. it took 4 hours!!! I was told it would be 2 hours . Much too long. People nice More

by nbathome
Recommend Dealer
Yes

Other Employees Tagged: Maritza Padilla , Parts personnel who tried to find a Service person to help me when no word about my at

Apr 06, 2026

Mazda of Elk Grove responded

Thank you for your honest feedback! While we’re glad you had a positive interaction with our team, we sincerely apologize for falling short on handling your service in a timely manner. We understand how important it is to provide attentive and efficient service, and we’ll be addressing this to improve the experience moving forward. We appreciate your patience and would like another opportunity to earn 5-stars and assist you and your vehicle next time!

April 04, 2026

Dealership Rating
Employee Rating

Briana and the rest of the team were great from the beginning and throughout the whole two month duration of my service. They were kind, respectful, knowledgeable, and kept me informed with status upda More

by nemm627
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

Apr 06, 2026

Mazda of Elk Grove responded

Thank you for taking the time to share such a detailed experience. It's great to hear that Briana and the team consistently goes above and beyond and work hard to provide thoughtful, consistent support, especially during longer service visits. We’re grateful for your trust and look forward to being here for you whenever you need us.

April 03, 2026

Dealership Rating
Employee Rating

This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2026

Mazda of Elk Grove responded

Thank you for your thoughtful feedback. We take great pride in staying responsive and keeping our customers informed throughout their experience, so it’s rewarding to know that made a difference. We truly appreciate your trust and support and look forward to continuing to take great care of you and your vehicle in the future.

April 01, 2026

Dealership Rating
Employee Rating

Easy to work with. Pleasant experience. No complaints with anyone. They provided loaner and gave me timely updates on my vehicle. More

by BRIAN_GORDILLO
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

Apr 06, 2026

Mazda of Elk Grove responded

Thank you for your kind feedback. We’re glad to hear your experience was a positive one and that our team kept you informed throughout the process and that you felt well taken care of! We truly appreciate your trust and look forward to assisting you again in the future.

March 31, 2026

Dealership Rating
Employee Rating

Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh More

by nickhayworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2026

Mazda of Elk Grove responded

Thank you for your feedback. It’s wonderful to hear that our team’s approach has given you confidence in your vehicle care. We appreciate your trust and look forward to continuing to provide reliable service in the future.

March 21, 2026

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Employee Rating

Great customer service and always very nice employees always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 More

by DALILAGARCIA2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re thrilled to hear that our team consistently provides friendly, welcoming service and keeps you informed throughout the whole process. It’s wonderful to know you love your Mazda — We truly appreciate your kind words and continued trust in us!

March 19, 2026

Dealership Rating
Employee Rating

I appreciate the fact that I’m able to get an early Saturday appointment every time I schedule an appointment! Briana helped the experience go smoothly. More

by P.MARC
Recommend Dealer
Yes
Mar 19, 2026

Mazda of Elk Grove responded

Thank you for 5-star review! We’re glad those early appointments have been convenient and efficient for you and that Briana helped make everything a little more easier during your visit. We appreciate your continued trust and look forward to seeing you again!

March 17, 2026

Dealership Rating
Employee Rating

Great service! The staff is super friendly and professional. Briana provided an awesome customer service. I'm glad I live close to this dealership. More

by AB.KARIM.NIAZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Mazda of Elk Grove responded

Thank you for the great feedback! We’re so happy to hear you had a positive and welcoming experience with our team, and that Briana provided high-level service we strive for. We look forward to taking care of you again in the future!

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