Briana Hernandez
Briana Hernandez at Mazda of Elk Grove

Briana Hernandez | Page 2

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

Contact Me
4.9
58 Reviews
4.9

58 Reviews

Write a Review

58 Reviews of Briana Hernandez

May 30, 2026

Dealership Rating
Employee Rating

BRIANNA HERNANDEZ was awesome very helpful very professional everybody was very nice I would definitely recommend you guys More

by Ed.navarret.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you so much, Ed! We’re delighted to hear that Brianna was awesome, very helpful, and professional. It’s great to know that everyone was very nice. Your recommendation means a lot to us, and our team looks forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 30, 2026

Dealership Rating
Employee Rating

Great service everybody was very professional I had no problem with with rental car was great when recommended More

by Ed.navarret.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you for the kind review, Ed! We’re happy to know everything went smoothly during your visit to Mazda of Elk Grove, from the professional service to the rental car recommendation. Making the process easy and convenient is always our goal. We appreciate your support and hope to see you again! Sincerely, The Team at Mazda of Elk Grove

May 26, 2026

Dealership Rating
Employee Rating

Thanks Briana, I love how easy it is to get my service done. Super family friendly. Thank you for all you do. More

by Brendamendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Brenda! We’re thrilled to hear that you found Briana's service at Mazda of Elk Grove to be easy and family-friendly. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 23, 2026

Dealership Rating
Employee Rating

Very professional from the moment I stepped on the lot. They provided a video of the work that was done. More

by WSTRAUHAL42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Mazda of Elk Grove responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had a professional experience at Mazda of Elk Grove and appreciated the video of the work done. Our team strives to provide exceptional service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 22, 2026

Dealership Rating
Employee Rating

Brought car in late afternoon and was told it would likely be ready by noon the next day, it wasn't and no one called or update me. So I called at 3:36 pm and was told the car was just being taken into More

by CGAXQUAI
Recommend Dealer
No

Other Employees Tagged: Briana Hernandez

May 23, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We understand your concerns regarding the service timing and updates during your visit to Mazda of Elk Grove, especially in relation to the estimated completion timeframe provided. Your comments help our team continue reviewing how service scheduling and status updates are shared with customers. Please feel free to contact us directly if you would like to discuss this further. We are committed to delivering clearer communication and a more informed service experience moving forward. Sincerely, The Team at Mazda of Elk Grove

May 21, 2026

Dealership Rating
Employee Rating

Mazda has a very good crew. Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep More

by PETUNIA5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review! We appreciate your kind words about our crew at Mazda of Elk Grove. We're thrilled to hear that you feel at home with us and that our service keeps your Mazda running smoothly. Your support means a lot to us, and we look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 21, 2026

Dealership Rating
Employee Rating

Maritza is always so quick and wonderful every time. I love bringing my car here. More

by Amerina P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Amerina! We’re thrilled to hear that you consistently have a wonderful experience with Maritza at Mazda of Elk Grove. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 20, 2026

Dealership Rating
Employee Rating

I brought my vehicle in to have a recall taken care of and they took care of that recall. 👍 More

by Cam Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your positive feedback, Cam! We’re glad to hear that our team was able to take care of your vehicle’s recall efficiently. At Mazda of Elk Grove, we strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, The Team at Mazda of Elk Grove

May 15, 2026

Dealership Rating
Employee Rating

It’s was a great service , Im satisfied to do business with Mazda dealer thank you More

by ABDENOURACHERAR2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review! We appreciate your kind words and are thrilled to hear that you had a great experience with us at Mazda of Elk Grove. We look forward to serving you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 15, 2026

Dealership Rating
Employee Rating

Brakes don't look like they were checked on paperwork. Video did not show under the car check or cabin air filter. More

by DINOBIASETTI
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

May 21, 2026

Mazda of Elk Grove responded

Thank you for your feedback regarding your recent experience at Mazda of Elk Grove, Dino. We appreciate you bringing your concerns to our attention. Your insights about the brake inspection and the video documentation are valuable to us as we strive to maintain high standards in our service. Please feel free to reach out to us directly so we can discuss this further. We look forward to assisting you. Sincerely, The Team at Mazda of Elk Grove

2
...

Dealership Inventory (166 Vehicles)

2026 Mazda CX-90 PHEV
new
Rhodium White Premium exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-90 PHEV car, priced at $52,891
2026 Mazda CX-90 PHEV
new
Soul Red Crystal Metallic exterior
Automatic
All-wheel Drive
2026 Mazda CX-5
new
Navy Blue Mica exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-5 car, priced at $33,779
2026 Mazda CX-5
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-50 Hybrid car, priced at $40,398
2026 Mazda CX-50 Hybrid
new
Soul Red Crystal Metallic exterior
Unknown
All-wheel Drive
2026 Mazda CX-5
new
Jet Black Mica exterior
Automatic
All-wheel Drive