Briana Hernandez | Page 2
Service Advisor
Mazda of Elk Grove
8588 Laguna Grove Dr.
Elk Grove, CA 95757
28 Reviews
Write a Review28 Reviews of Briana Hernandez
April 08, 2026
Elk Grove Mazda had always been courteous and friendly! I bought my car there 3 years ago and have been satisfied every time I take it in. I highly recommend them! I bought my car there 3 years ago and have been satisfied every time I take it in. I highly recommend them! More
April 04, 2026
For a simple oil change and tire rotation etc. it took 4 hours!!! I was told it would be 2 hours . Much too long. People nice it took 4 hours!!! I was told it would be 2 hours . Much too long. People nice More
Other Employees Tagged: Maritza Padilla , Parts personnel who tried to find a Service person to help me when no word about my at
April 04, 2026
Briana and the rest of the team were great from the beginning and throughout the whole two month duration of my service. They were kind, respectful, knowledgeable, and kept me informed with status upda beginning and throughout the whole two month duration of my service. They were kind, respectful, knowledgeable, and kept me informed with status updates. Briana worked with me to ensure I received a loaner vehicle comparable in size to mine and then later helped transition me into a hybrid when gas prices increased. Mazda's flexibility, communication, and genuine care made a stressful situation much easier and I greatly appreciate it! More
Other Employees Tagged: Briana Hernandez
April 03, 2026
This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed with simply getting a call back from businesses these days. Elk Gove Mazda will not disappoint. They will take great care of your Mazda and keep you informed every step of the way. More
Other Employees Tagged: Chris Howard, Maritza Padilla, Maritza Hererra, Danny Nguyen, Brandon Hocter, Loi Pham
April 01, 2026
Easy to work with. Pleasant experience. No complaints with anyone. They provided loaner and gave me timely updates on my vehicle. Pleasant experience. No complaints with anyone. They provided loaner and gave me timely updates on my vehicle. More
Other Employees Tagged: Briana Hernandez
March 31, 2026
Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my vehicle. More
Other Employees Tagged: Kao Chao, Fang Yang, Bill Thiessen, Chris Howard, Maritza Hererra, Danny Nguyen, Brandon Hocter, Loi Pham, Marc Lauture
March 21, 2026
Great customer service and always very nice employees always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 More
Other Employees Tagged: Chris Howard, Maritza Padilla, Maritza Hererra, Danny Nguyen, Brandon Hocter
March 17, 2026
Great service! The staff is super friendly and professional. Briana provided an awesome customer service. I'm glad I live close to this dealership. The staff is super friendly and professional. Briana provided an awesome customer service. I'm glad I live close to this dealership. More
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