Briana Orellana

Not recommend purchasing here! !! They sold me a car missing two essential parts - the tow covers. They promised to promptly send them to me upon my car pickup. However a month and !! They sold me a car missing two essential parts - the tow covers. They promised to promptly send them to me upon my car pickup. However a month and a half later, I still haven't received them. Throughout this period, I've engaged in countless communications with them. Their attitude has been evasive, and they haven't been proactive in resolving the issue. I believe this violates the basic service standards, showing a complete lack of responsibility. As a result, I've incurred losses. Currently, due to the absence of these two parts, my car's appearance is unsightly, and it's prone to water leakage on rainy days, making it unsafe to drive. I'm extremely disappointed in their conduct, especially on Ali and Tommy. More

by Charles Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at this dealership gave exceptional customer service and made whole car buying experience stress free and enjoyable as possible. We will definitely be back when my husband is ready to replace hi service and made whole car buying experience stress free and enjoyable as possible. We will definitely be back when my husband is ready to replace his current car. More

by yvonnevega82 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership has a great atmosphere. Sales staff is really nice, friendly and knowledgeable. Would definitely recommend to friends and family Sales staff is really nice, friendly and knowledgeable. Would definitely recommend to friends and family More

by jrecio6 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly, fast, informative, helpful. Great experience all around. I know I’ll be in and out without any issues. Great experience all around. I know I’ll be in and out without any issues. More

by jared.kasparian Verified Customer Verified Customer

Helpful 0

Report | Print

Briana is awesome, really helpful when making the decision, even give the free water, free battery for remote really helpful. decision, even give the free water, free battery for remote really helpful. More

by jackiesun1998 Verified Customer Verified Customer

Helpful 0

Report | Print

Fantastic service! I was referred to this dealership through Costco, and from the first contact to me driving off with the new car only took 2 days. There was no haggl I was referred to this dealership through Costco, and from the first contact to me driving off with the new car only took 2 days. There was no haggle, no sales tactics. Just delightful and diligent people who helped me. A+ to Briana, Ali, and Jeremy! I'll be getting my next new cars with them forever! More

by lawyerkelly Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service and amazing customer service. I highly recommend this dealership! They are very professional! I highly recommend this dealership! They are very professional! More

by almaz Verified Customer Verified Customer

Helpful 0

Report | Print

There is an overall lack of maturity in the sales team that comes through. Lack of follow through and lack of communication within the team. Overall it wasn't a horrible experience, nor was a shining e that comes through. Lack of follow through and lack of communication within the team. Overall it wasn't a horrible experience, nor was a shining example of professionalism. One exception was Cornell Morrirson...he was the bright spot in the transaction. More

by ron.rydzewski Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at New Century Mazda was courteous and professional. I felt comfortable and they allowed me time and space to think my decision throigh professional. I felt comfortable and they allowed me time and space to think my decision throigh More

by laurachavez929 Verified Customer Verified Customer

Helpful 0

Report | Print

So pleased and happy with the purchase. My experience with Tomas Vong and New Century was a pleasure. No sales pressure and finance worked with me to resolve any issues. Very profession My experience with Tomas Vong and New Century was a pleasure. No sales pressure and finance worked with me to resolve any issues. Very professional, I recommend them highly. More

by InfinityXspecial Verified Customer Verified Customer

Helpful 0

Report | Print