They sell you defective vehicles that are over priced
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a short time I told them I didn’t like how it shifted and they told me that the car was fine within 60 days. The car needed a new transmission they put a used one in however they charge me a price of a car that would’ve been sold with a good transmission versus a car that’s been defective. They had my car for five weeks in service and when I got the car back, it had new issues. They refused to fix the car without me paying. I refuse to pay because these were problems caused by their techs. I brought it to another garage and they quoted me. I need another $1800 worth of work because they didn’t tighten a lot of the work they did underneath the car and things broke in. The car is not very safe to drive now, I asked to have the car either refunded or exchange and they refused. I advise going elsewhere to reliable dealership to get a car.
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by Becky2556
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Midstate Mitsubishi responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jul 22, 2026 -
Becky2556 responded
Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle.
I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it.
As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution.
I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.
I want to say that Ryan and Brianna were amazing they did
everything they had to do to help me out and I want to stay there amazing and God bless them and thank you for everything you guys have done for me
everything they had to do to help me out and I want to stay there amazing and God bless them and thank you for everything you guys have done for me
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by amysantos748
Verified Customer
Verified Customer
Jun 26, 2026 -
Midstate Mitsubishi responded
We’re thrilled to hear Ryan and Brianna went above and beyond to help you. Thank you for choosing your new Mitsubishi Outlander Sport. Enjoy every journey ahead!
Great people and service I have been with them for 2+
years planning to stay with them for a long time
years planning to stay with them for a long time
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by handfield_helen
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2026 -
Midstate Mitsubishi responded
Thank you for your kind words! We are thrilled to hear that you have been with us for over 2 years and plan to stay for much longer. We strive to provide excellent service and are grateful for your loyalty. Looking forward to many more years of working with you!