Joe Hurley
Joe Hurley at Midstate Mitsubishi

Joe Hurley

Business Development

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

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3 Reviews
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3 Reviews

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3 Reviews of Joe Hurley

July 18, 2026

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They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

June 26, 2026

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I want to say that Ryan and Brianna were amazing they did everything they had to do to help me out and I want to stay there amazing and God bless them and thank you for everything you guys have done for me More

by amysantos748
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2026

Midstate Mitsubishi responded

We’re thrilled to hear Ryan and Brianna went above and beyond to help you. Thank you for choosing your new Mitsubishi Outlander Sport. Enjoy every journey ahead!

May 19, 2026

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Employee Rating

Great people and service I have been with them for 2+ years planning to stay with them for a long time More

by handfield_helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We are thrilled to hear that you have been with us for over 2 years and plan to stay for much longer. We strive to provide excellent service and are grateful for your loyalty. Looking forward to many more years of working with you!

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