Brianna Jones
Brianna Jones at Granite Subaru

Brianna Jones

Service Appointment Coordinator

Granite Subaru

193 Lowell Rd
Hudson, NH 03051

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4.4
14 Reviews

Dealership Experience

2 yrs, 5 mos

4.4

14 Reviews

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14 Reviews of Brianna Jones

January 20, 2026

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Employee Rating

As always professional service. Excellent customer service with exceptional communication about needed repairs. Very happy with the entire experience More

by MNJ01803
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 20, 2026

Granite Subaru responded

We are so happy that our team wowed you! Thank you for the great review and feedback.

January 16, 2026

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Employee Rating

Promised when I bought the Ram Truck that your service department would be able to perform any and all maintenance. Was told flat out that the service department was incapable and would not service my Ra More

by jamesl603
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jan 22, 2026

Granite Subaru responded

We’re sorry for any frustration caused by the misunderstanding regarding service capabilities. While we are always happy to perform routine maintenance such as oil changes and basic fluid services, our facility is specifically designed and equipped for smaller import vehicles. Due to lift capacity, shop dimensions, and specialized tooling requirements for large domestic pickup trucks, we are unable to accommodate repairs beyond basic maintenance. We strive to be transparent about these limitations and regret if this was not clearly communicated, and we appreciate the feedback as it helps us improve how we set expectations going forward.

December 19, 2025

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The staff were very helpful in making options and choices for a vehicle easy to understand. The effort to purchase and get through the paperwork with the finance office was easy and clear. One feature I re More

by laurenapreston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

Granite Subaru responded

Lauren we are so glad you appreciated the after care with the purchase. We want you to thoroughly enjoy your new vehicle! Thank you for the nice review.

October 12, 2025

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A well run dealership. I bought my car here and have had it serviced and maintained here as well More

by Mike
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Recommend Dealer
Yes
Oct 14, 2025

Granite Subaru responded

Mike we appreciate your review and your feedback.

September 30, 2025

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Service staff was very friendly and helpful with the servicing of our 2017 CrossTrek. Thank you More

by jnoble0
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2025

Granite Subaru responded

Thank you for the nice review and feedback.

September 07, 2025

Dealership Rating
Employee Rating

In general, I am very pleased with the personnel and service I receive from Granite Subaru. One minor problem that seems to recur is that following an oil change, the wrong sticker is applied to my win More

by TED MCMICHAEL
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Granite Subaru responded

Ted, we are sorry for any inconvenience. We're glad you have the proper sticker on now. We will review this with the team to ensure this does not happen again.

August 14, 2025

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Employee Rating

Friendly and reliable service. I like that they keep you updated about where your car is in the service queue. And the waiting area is very comfortable. More

by dovely
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Granite Subaru responded

Thanks for the nice review. Our new facility is top notch and our waiting area is super comfortable! Thanks for the feedback.

July 02, 2025

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Employee Rating

Great experience at the dealership and I love my new car. The shop was impressive. More

by julied2go
Recommend Dealer
Yes
Jul 03, 2025

Granite Subaru responded

Julie, we love hearing feedback like this. Thanks for the nice review.

June 10, 2025

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Employee Rating

They are always reliable and take care of our service needs. They explain and tell us whats going on. More

by TPOEMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shea Patterson

Jun 10, 2025

Granite Subaru responded

Thank you for the nice review. We always love hearing from our happy service customers.

May 12, 2025

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Employee Rating

Always goes above and beyond to make sure my car is happy and safe and works with me to take care of all issues when they need to be taken care of. More

by AlexTrebek
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Granite Subaru responded

Alex, thanks for the kind words and great feedback.

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